Experience

Mia Telecoms

• South Africa
• Telecommunications
• 1 - 100 Employee

• Account Manager

  • Jun 2022 - Present

  Responsible for managing and growing revenue for MTN Business SME Clients. Build work relationships through constant communication. Responsible for acquiring new business and maintain current revenue. Responsible for new lines convincing customers to Upgrade and retained customers within the allocated base. Handled customer queries in an efficient and timely manner. Has an ability to be self managed and ensure customer satisfaction is always met also responsible to ensure the Service Level agreement is always met Show less



Merchants

• South Africa
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader

  • Sep 2021 - Jun 2022

  Responsible for managing a Team of 15 people within the Merchants Vodacom Business Unit.Ensured Timelines and SLA's are adhered to.Responsible for Teams performance and improvement plansEnsures to assist with escalations, feedback and coaching to ensure the req KPI's are met.Successfully managed and established new ways of working through team interactions.Ensured the teams concerns are address properly and inform the team on outages and gave feedback on performance daily

• Account Manager

  • Jun 2020 - Aug 2021

  Responsible for managing and growing revenue for Vodacom Ultra High Value Clients.Build work relationships through constant communication.Responsible for acquiring new business and maintain current revenue.Responsible for new lines convincing customers to Upgrade and retained customers within the allocated base.Handled customer queries in an efficient and timely manner.Has an ability to be self managed and ensure customer satisfaction is always met also responsible to ensure the Service Level agreement is always met Show less

• Back office

  • May 2019 - May 2020

  Operating as the 3rd level of support, handle and resolve queries that the Frontline cannot resolve, responsible for identifying outages and come up with alternative solutions, handled all tickets logged by the Frontline for Vodacom postpaid customers, monitor and check invalid tickets logged, also operated as an info desk for out of process queries

• Job Coach

  • Oct 2018 - Apr 2019

  Responsible for teaching and groom new hire, monitor team performance and adherence, establish non functional processes and propose newer processes.

• Contact Center Consultant

  • Nov 2017 - Sep 2018

  responsible for incoming calls and resolve customer care queries for Vodacom Postpaid customers. See and follow up queries from end to end



Game Stores

• Johannesburg Metropolitan Area

• Stock Controller

  • Nov 2016 - Oct 2017