Manager IT,HR and Administration

• Jun 2015 - Present

Service Desk Analyst

• Oct 2013 - May 2015

Providing technical support to GPC Asia Pacific employees. Providing customer focused support service to users within the company network for hardware and software related issue . Providing first level of support ,over the telephone for any IT related issue. Providing guidance or limited support on the customized software solutions used by the organization. Recording of all Service Requests and Incidents in the ServiceNOW call logging system as per company guidelines and in accordance with ITIL best practices Directing incidents to appropriate resolver groups and identifying & escalating situations which require urgent attention Taking ownership of user problems and being proactive when dealing with user issues.

Assistant Manager IT

• Jun 2009 - Oct 2012

Streamlined IT infrastructure as per Earnest Insurance Corporate standards. Customizing ERP based on business needs. Providing training on the ERP solution for the new employees. Preparing IT Budgets Provided expertise and technical support to end-users on database and software-related issues. Identify, research and resolve technical problems, work with outside vendors/technical support as needed then after document, track and monitor problems to ensure a timely resolution. Develop and produce reports, special reports or data retrievals for staff from the ERP for meetings as needed. Review, analyze and evaluate various systems and user needs to provide recommendations and solutions to parallel overall business strategies. Develop strategies for implementation of database consolidations to streamline efficiencies as needed throughout the company. Participate in planning then execution of future upgrades and technology enhancements. Administer, maintain, develop and implement policies and procedures for ensuring security as well as integrity of company databases or software applications.

Programmer \ ERP Consultant

• Feb 2007 - May 2009

Participate in planning then execution of future upgrades. Meet with clients to determine requirements; work with them to define the scope of a project, clarify client's system specifications, and understand their work practices and nature of their business. Plan timescales and resources needed, develop agreed solutions and implement new systems. Define software, hardware and network requirements. Also purchase hardware systems where requested by the client. Liaise with staff at all levels of a client organization. Organize training for users and other consultants. Present solutions in written or oral reports. Prepare documentation and present progress reports to customers. Design, test, install and monitor new systems. Be involved in sales and support and, where appropriate, maintain contact with client organizations. Identify potential clients then build and maintain contacts. Customizing the Application based on user requirements Unit Testing User Acceptance Testing System Testing and System Integration Testing Providing Training to Multi Cultural & Cross Functional teams Installation of the system in the Client Network, Including SQL Restoring and Backup Scheduling. Database Migration from an old system or from excel to SIGORTA system. Writing SQL Script for upgrading from older version to the new version. Handling the SLA (Service Level Agreements) for all the clients. Supporting the Accounts department at the client Site during closing of the accounts or books for the year.

Junior Programmer

• May 2005 - Nov 2006

Creating and migrating all database objects through various development, testing and production environments. Providing programming maintenance and support to business clients. Defining new application programs and determines solutions. Strong technical training and presentation skills. Creating and migrating all database objects through various development, testing and production environments. Providing programming maintenance and support to business clients. Defining new application programs and determines solutions. Strong technical training and presentation skills.