Experience

VITS Hotels

• India
• Hospitality
• 1 - 100 Employee

• Area Head - Aurangabad Hotels and Hotel General Manager - VITS Aurangabad

  • Jan 2014 - Present

  • Overseeing Two Properties - VITS Aurangabad And Purplebeds By Vits Aurangabad • Combine patience, determination, & persistence to troubleshoot client issues • High interpersonal skills & ability to control a group people • Skills in F & B Service, production, Front office, & House Keeping • Ability to understand guest requirement & provide the best solution. • A keen desire to learn & update knowledge base & skill sets to keep abreast of latest technologies &… Show more • Overseeing Two Properties - VITS Aurangabad And Purplebeds By Vits Aurangabad • Combine patience, determination, & persistence to troubleshoot client issues • High interpersonal skills & ability to control a group people • Skills in F & B Service, production, Front office, & House Keeping • Ability to understand guest requirement & provide the best solution. • A keen desire to learn & update knowledge base & skill sets to keep abreast of latest technologies & trends. • Ability to grasp new ideas & integrate them into desire results. Handling Over 150+ STAFF And 10 HOD's A 100 Room Property. Looking after entire operation Reporting to MD Show less • Overseeing Two Properties - VITS Aurangabad And Purplebeds By Vits Aurangabad • Combine patience, determination, & persistence to troubleshoot client issues • High interpersonal skills & ability to control a group people • Skills in F & B Service, production, Front office, & House Keeping • Ability to understand guest requirement & provide the best solution. • A keen desire to learn & update knowledge base & skill sets to keep abreast of latest technologies &… Show more • Overseeing Two Properties - VITS Aurangabad And Purplebeds By Vits Aurangabad • Combine patience, determination, & persistence to troubleshoot client issues • High interpersonal skills & ability to control a group people • Skills in F & B Service, production, Front office, & House Keeping • Ability to understand guest requirement & provide the best solution. • A keen desire to learn & update knowledge base & skill sets to keep abreast of latest technologies & trends. • Ability to grasp new ideas & integrate them into desire results. Handling Over 150+ STAFF And 10 HOD's A 100 Room Property. Looking after entire operation Reporting to MD Show less



HOTEL AND RESTAURANT ASSOCIATION (WESTERN INDIA)

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Executive Board Member

  • Jan 2011 - Present



AURANGABAD HOTEL AND RESTAURANT ASSOCIATION

• India
• 1 - 100 Employee

• Member of the Executive Committee

  • 2005 - Present



Vits Hotels and Lotus Resorts

• Hospitality
• 100 - 200 Employee

• Dy, General Manager Operation

  • Apr 2009 - Jan 2014

  MANAGED ALL OPERATION RELATED WORK IN PAN INDIA BASE AREAS OF EXPERTISE OPERATION/ GENERAL MANAGEMENT Managing diverse operations encompassing new unit set up, management & growth. Managing medium to large sized teams with varied cultural, lingual & professional backgrounds. Imparting appropriate in-house training to the team so as to attain Service Excellence & Teamwork MARKETING/ STRATEGY PLANNING Business strategy planning & analysis for assessment of… Show more MANAGED ALL OPERATION RELATED WORK IN PAN INDIA BASE AREAS OF EXPERTISE OPERATION/ GENERAL MANAGEMENT Managing diverse operations encompassing new unit set up, management & growth. Managing medium to large sized teams with varied cultural, lingual & professional backgrounds. Imparting appropriate in-house training to the team so as to attain Service Excellence & Teamwork MARKETING/ STRATEGY PLANNING Business strategy planning & analysis for assessment of revenue potential & opportunities so as to re-vamp, re-establish or set-up new business sources to achieve planned targets. Devising marketing strategies to tap / explore greater market / business volumes. Sustaining profitable operations through focus on budgeting, cost analysis & cost optimization. Managing the overall profitability of operations with strategic utilization & development of available resources to achieve organizational objectives & operating standards. CUSTOMER FOCUS Ensuring customer satisfaction by achieving delivery of service quality norms. Strategizing policies & procedures in the operating systems to achieve greater customer delight. Reviewing & interpreting the market trends / client feedback to attune the business strategies as per the guest requirements & expectations. QUALITY ASSURANCE / COMPLIANCE Overseeing smooth & scheduled implementation f brand standards so as to minimize gaps in actual v/s required standards. Ensuring Cost Reduction in work process & achieving high degree of work efficiency. Introducing quality checks at different stages. PEOPLE MANAGEMENT Staff Planning, Roaster Controlling & Monitoring for ensuring smooth & efficient operations. Responsibility includes daily briefing to all staff members. Imparting Staff Training on areas of Motivation, Team-Building, Morale Building, Company Policies, Decision Making & Problem solving issues etc. Show less MANAGED ALL OPERATION RELATED WORK IN PAN INDIA BASE AREAS OF EXPERTISE OPERATION/ GENERAL MANAGEMENT Managing diverse operations encompassing new unit set up, management & growth. Managing medium to large sized teams with varied cultural, lingual & professional backgrounds. Imparting appropriate in-house training to the team so as to attain Service Excellence & Teamwork MARKETING/ STRATEGY PLANNING Business strategy planning & analysis for assessment of… Show more MANAGED ALL OPERATION RELATED WORK IN PAN INDIA BASE AREAS OF EXPERTISE OPERATION/ GENERAL MANAGEMENT Managing diverse operations encompassing new unit set up, management & growth. Managing medium to large sized teams with varied cultural, lingual & professional backgrounds. Imparting appropriate in-house training to the team so as to attain Service Excellence & Teamwork MARKETING/ STRATEGY PLANNING Business strategy planning & analysis for assessment of revenue potential & opportunities so as to re-vamp, re-establish or set-up new business sources to achieve planned targets. Devising marketing strategies to tap / explore greater market / business volumes. Sustaining profitable operations through focus on budgeting, cost analysis & cost optimization. Managing the overall profitability of operations with strategic utilization & development of available resources to achieve organizational objectives & operating standards. CUSTOMER FOCUS Ensuring customer satisfaction by achieving delivery of service quality norms. Strategizing policies & procedures in the operating systems to achieve greater customer delight. Reviewing & interpreting the market trends / client feedback to attune the business strategies as per the guest requirements & expectations. QUALITY ASSURANCE / COMPLIANCE Overseeing smooth & scheduled implementation f brand standards so as to minimize gaps in actual v/s required standards. Ensuring Cost Reduction in work process & achieving high degree of work efficiency. Introducing quality checks at different stages. PEOPLE MANAGEMENT Staff Planning, Roaster Controlling & Monitoring for ensuring smooth & efficient operations. Responsibility includes daily briefing to all staff members. Imparting Staff Training on areas of Motivation, Team-Building, Morale Building, Company Policies, Decision Making & Problem solving issues etc. Show less



Kamat Hotels India Ltd

• Director Of Food And Beverage

  • Apr 2008 - Mar 2009

  Joined As preopening member To ensure that quality standards are applied at all times to achieve high guest satisfaction levels. Daily Interaction with at least five customers for feedback and to identify areas of improvement if any / Resolve Complaints Customer feedback form: Weekly update report to Corporate through GM. Analyze and improve on the negative scores. Credit Control & Management and Compliance on Outstanding Achieve budgeted revenue, cost and GOP targets… Show more Joined As preopening member To ensure that quality standards are applied at all times to achieve high guest satisfaction levels. Daily Interaction with at least five customers for feedback and to identify areas of improvement if any / Resolve Complaints Customer feedback form: Weekly update report to Corporate through GM. Analyze and improve on the negative scores. Credit Control & Management and Compliance on Outstanding Achieve budgeted revenue, cost and GOP targets as specified by corporate office. Sales calls and conversions Training to new recruits On the Job training to staff/including services providers Reports as per MIS Analysis of reports Conduct daily, weekly and monthly audits on applicable work schedules Assist in developing key customers/companies and regular guests. Report for new companies coming up within a 5km radius Interaction with new companies Reporting on daily basis contact details of guest who have put negative comments on the customer feedback form Finding out leads for Local Co branding Maximize revenue & profitability of the hotel through best of product & service standards Timely usage of financial & statistical information in management decision making. Increase market penetration for the hotel & leverage the USP of the hotel. Monitor complaints & take measures to ensure complaint reduction. Monitor & improve F&B market share. Monitor & improve Rev Par / RPAC Maintain excellent external contacts Responsible for compiling the F&B Capital & Operations budget Maintain high standards of hygiene & sanitation in & around the unit Recommend & constantly review up gradation of unit facilities, products, equipments, & services. Strategizing policies & procedures in the operating systems and train and motivate the front line staff to deliver 100% Guest Satisfaction. Creating & measuring guest satisfaction index GSI as well as involved in Complaint management Show less Joined As preopening member To ensure that quality standards are applied at all times to achieve high guest satisfaction levels. Daily Interaction with at least five customers for feedback and to identify areas of improvement if any / Resolve Complaints Customer feedback form: Weekly update report to Corporate through GM. Analyze and improve on the negative scores. Credit Control & Management and Compliance on Outstanding Achieve budgeted revenue, cost and GOP targets… Show more Joined As preopening member To ensure that quality standards are applied at all times to achieve high guest satisfaction levels. Daily Interaction with at least five customers for feedback and to identify areas of improvement if any / Resolve Complaints Customer feedback form: Weekly update report to Corporate through GM. Analyze and improve on the negative scores. Credit Control & Management and Compliance on Outstanding Achieve budgeted revenue, cost and GOP targets as specified by corporate office. Sales calls and conversions Training to new recruits On the Job training to staff/including services providers Reports as per MIS Analysis of reports Conduct daily, weekly and monthly audits on applicable work schedules Assist in developing key customers/companies and regular guests. Report for new companies coming up within a 5km radius Interaction with new companies Reporting on daily basis contact details of guest who have put negative comments on the customer feedback form Finding out leads for Local Co branding Maximize revenue & profitability of the hotel through best of product & service standards Timely usage of financial & statistical information in management decision making. Increase market penetration for the hotel & leverage the USP of the hotel. Monitor complaints & take measures to ensure complaint reduction. Monitor & improve F&B market share. Monitor & improve Rev Par / RPAC Maintain excellent external contacts Responsible for compiling the F&B Capital & Operations budget Maintain high standards of hygiene & sanitation in & around the unit Recommend & constantly review up gradation of unit facilities, products, equipments, & services. Strategizing policies & procedures in the operating systems and train and motivate the front line staff to deliver 100% Guest Satisfaction. Creating & measuring guest satisfaction index GSI as well as involved in Complaint management Show less



HOTEL SATKAR RESIDENCY

• Thane Maharashtra india

• Executive Assistant Manager

  • Dec 2007 - Jun 2008

  Looking after Multicusine Restaurant, Room Service & Coffee Shop. Reported to General Manager Looking after Multicusine Restaurant, Room Service & Coffee Shop. Reported to General Manager



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Hospitality Manager

  • Jul 2007 - Nov 2007

  Looking after entire operation of F & B Service & Production for 1000 person Breakfast, Lunch, Hi-Tea & Dinner of RKHS Looking after entire operation of F & B Service & Production for 1000 person Breakfast, Lunch, Hi-Tea & Dinner of RKHS



Hotel Windsor Castle, Aurangabad

• India
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Nov 2003 - Jun 2007

  Looking after whole Operation like F & B Services, Restaurant & Bar, Banquet, Production, Front Office & House Keeping Reported to Managing Director Looking after whole Operation like F & B Services, Restaurant & Bar, Banquet, Production, Front Office & House Keeping Reported to Managing Director



MASTER COOK LIMITED

• United Kingdom
• Food & Beverages
• 1 - 100 Employee

• Working Partner

  • Sep 1999 - Nov 2003



Lemon Tree Hotels

• India
• Hospitality
• 700 & Above Employee

• F&B Manager

  • Nov 1994 - Sep 1999

  President Park hotel rebranded as Lemon Tree Hotels Looking after Restaurant, Coffee Shop, Room Service & Banquet (Earlier President Park hotel.) Reported to GM President Park hotel rebranded as Lemon Tree Hotels Looking after Restaurant, Coffee Shop, Room Service & Banquet (Earlier President Park hotel.) Reported to GM



Fortune Park Hotels Ltd

• India
• Hospitality
• 700 & Above Employee

• ASST. F&B MANAGER

  • Sep 1991 - Oct 1994

  Looking after Restaurant, Coffee Shop, Room Service & Banquet Earlier it was The Centre Point Hotel. Rebranded in ITC'S FORTUNE PARK HOTELS. Reported to MD Looking after Restaurant, Coffee Shop, Room Service & Banquet Earlier it was The Centre Point Hotel. Rebranded in ITC'S FORTUNE PARK HOTELS. Reported to MD



Taj Hotels

• India
• Hospitality
• 700 & Above Employee

• F&B EXECUTIVE

  • May 1990 - Aug 1991



Oberoi Hotels & Resorts

• India
• Hospitality
• 700 & Above Employee

• MANAGMENT TRAINEE (F&B SERVICE)

  • Jul 1989 - Apr 1990