Experience

Brava Lingerie

• Australia
• Retail
• 1 - 100 Employee

• Assistant Store Manager

  • Jun 2021 - Present

  Bra Fitter/Consultation Bra Fitter/Consultation



Innisfree Australia

• Store Manager

  • Apr 2020 - Jan 2021



Ziera

• New Zealand
• Retail Apparel and Fashion
• 1 - 100 Employee

• Store Manager

  • Oct 2018 - Dec 2019



Novo Shoes Group PTY LTD

• Australia
• Retail
• 100 - 200 Employee

• Store Manager

  • Jun 2017 - Sep 2018



Shaver Shop

• Australia
• Retail
• 100 - 200 Employee

• Full Timer

  • Apr 2016 - Jun 2017



Salmat

• Australia
• Advertising Services
• 700 & Above Employee

• NZ Customer Service Agent NIB

  • Jan 2015 - Sep 2015

  NZ Customer Service Agent NIB – Salmat 5th Jan 2015 – 28th Oct 2015 (Contracted) Full time position, working 80+ hours a fortnight This job includes… • Handle calls from existing nib customers and maintain customer loyalty • Create customer engagement and build rapport with customers to maximize customer experience. • Establishes and understand customer’s needs to facilitate first contact resolution and identify opportunities to add value for customers. • Resolve customer’s needs and issues by taking ownership of their needs. • Provides accurate, complete concise and relevant information to customers. • Confidently and correctly navigate systems to expedite outcomes and source information • Meet and exceed CSR KIPs



Wildpair Shoes

• Store Manager

  • Mar 2014 - Aug 2014

  Store Manager - Wild Pair Shoes (Onehunga)Mar 2014 – Aug 2014 Full time position working on average 40hrs per week. I’m driven to improve by IPT’s in both my individual budget as well as my store and monthly budgets. When it comes to customer service, I believe that being personable, helpful and understanding of the customer’s needs is what will win the sale and build a good customer relationship.My duties include the following…• Planning Rosters• Budget Managing (Monthly Store Budget)• Wages • Keeping staff up to date on product knowledge and computer systems• Daily management of staff• Training any new Staff Members • Stock levels in and out• Running Staff Meetings• Visual Merchandising of store• Cash handling and EOD procedures• Opening and closing of store

• Assistant Manager

  • Sep 2013 - Mar 2014

  Assistant Manager/ Key Holder - Wild Pair Shoes (Onehunga)Sept 2013 - March ’14 Permanent – Full Time My daily duties included… • Opening and closing the store.• Processing customer web orders• Keeping the team motivated• Keeping the stock room and shop floor organised• Visual Merchandising of store• Cash handling and EOD procedures



Avocado Lingerie

• Sales Consultant

  • Oct 2011 - Sep 2013

  Bra / Sales Consultant and Key Holder - Avokado Lingerie (Newmarket) Sept 2011 – Sept 2013 Permanent – Full Time My Duties included: ● Open and closing the shop. ● Counting the till at the end of the day ● Keeping the store tidy and clean ● Updating the Store website ● Serving members of the public ● Carrying out bra fittings for customers Bra / Sales Consultant and Key Holder - Avokado Lingerie (Newmarket) Sept 2011 – Sept 2013 Permanent – Full Time My Duties included: ● Open and closing the shop. ● Counting the till at the end of the day ● Keeping the store tidy and clean ● Updating the Store website ● Serving members of the public ● Carrying out bra fittings for customers



Bendon Group

• New Zealand
• Retail Apparel and Fashion
• 100 - 200 Employee

• Bra fitting consultant

  • Nov 2009 - Mar 2011

  Sales Consultant/Key Holder - Bendon Outlet (Airport Oaks) July 2011 - Feb 2012 Permanent – Full Time My Duties include: • Restocking of shop floor • Banking • Keeping the store clean and tidy • Serving members of the public • Bra fitting customer’s as required Bendon Stylist - Farmers (Botany) April 2010 - June ’10 casual - Part-time My duties included: ● Promoting the sales of Bendon products ● Assisting the public in finding the most suitable product for their requirements ● Providing a fitting service to the customer’s. Sales Consultant/ Key Holder - Bendon Lingerie (Botany) Nov 2009 - July 2011 - Permanent - Part Time Casual 22 Town Centre Drive, Botany Downs, Auckland My duties included: ● Opening and closing the store ● Counting up the tills at the end of each working day ● Keeping the store clean and tidy ● Stocktaking ● General Merchandising ● Fitting customers