Senior Business Analyst Consultant

• Aug 2023 - Present

Senior Business Analyst

• Nov 2020 - Aug 2023

Duties: Conducting Workshops, Eliciting requirements, Creating User Stories, Process flows, Training Manuals, User Acceptance Testing. Duties: Conducting Workshops, Eliciting requirements, Creating User Stories, Process flows, Training Manuals, User Acceptance Testing.

Salesforce Business Analyst

• Aug 2020 - Oct 2020

Duties included: - Eliciting requirements to build new Salesforce Org's on both Salesforce Community and the Service Console - Documenting User Stories based on the requirements. - Creating Salesforce Reports and Dashboards. - Demonstration of Salesforce Org. - Testing and Training Clients on using their new Salesforce environment. Duties included: - Eliciting requirements to build new Salesforce Org's on both Salesforce Community and the Service Console - Documenting User Stories based on the requirements. - Creating Salesforce Reports and Dashboards. - Demonstration of Salesforce Org. - Testing and Training Clients on using their new Salesforce environment.

Senior Business Analyst

• May 2018 - Jul 2020

As the Senior Business Analyst Sian has played a dual role. Firstly, assisting with the day to day running of the Support team and secondly working as the Lead Business Analyst. Responsibilities for these roles include: - Mentoring and training Junior resources in Business Analysis - Quality Assurance and review of all the teams work - General housekeeping for the team on a daily basis - Management of the Support Analyst team for both Hardware and software requests - Reporting teams work efforts to the Business Systems Manager - End to end Project Management of own tasks/deliverables - Salesforce Admin support to the business for current and new process - Creation of As Is and To Be Process Maps - Documenting User Stories - Creation and maintenance of Risk Register - User Acceptance Testing of applications before deployment - Creation of Training guides - Administration of Training to end users on the new processes. Projects included Client Insights – New online Reporting tool for Merchants to view their Transactions and Settlements. Client zone – Online portal for Merchants. Open Market – a new Gift and Loyalty product offering that will allow non-payment Merchants to sign up for a Sureswipe Device. Revenue Assurance – a new billing model that will restructure the way Merchants are currently billed by Sureswipe by ensuring there is a suitable case for each billing change process i.e. Rate changes. Salesforce Migration from Classic interface to Lightning interface Show less

Business Analyst

• Jun 2015 - May 2018

Sian joined Netflorist as a Senior Business Analyst, and the first onshore Business analyst for the company. This meant that Sian: • Established standards for the role such as what documentation must be used by any future Business analysts. • Re-engineered the existing structure which had business owners speaking directly to developers and not the Business analysts. In addition to this Sian was responsible for: • Project Management of all tasks. • Extending operational hours for the business. • Implementing a new Stock Management Tool which is used company wide to determine stock levels on the website. • Recreating the Back end system where orders are received and processed, which included system analysis of the AS IS system, and then creating the TO BE which is currently in use by the various business areas. • Support of all operation system requirements – from user creation, rights amendment, issues faced with the system and any other system queries given. • Re-engineering out dated processes. • Work on the Refunds application, the Returns process, Bulk Import for Corporate Orders and Fraud Checks on Credit cards. • Testing of all applications pre and post deployment. • Business support of applications post deployment. All of the above was done using a combination of the Prince 2 and Agile methodologies. Given that Netflorist is a retail ecommerce company there is much flexibility in the project approach used, often dictated by the timelines and the experience of the developer. Show less

Business Analyst

• Jan 2010 - Jun 2015

In house graduate training Period: January 2010 to May 2010 Induction and training into process and procedures Standard Bank South Africa: Enterprise Content Management Role: Business Analyst Period on project: May 2010 to May 2015 The creation of a generic Functional System Specification for integration of three banking sectors. The creation of the first ARIS generated Technical System Specification. Workflow and imaging project, involving additional creation of FSS’s. An electronic project providing a solution to posted bank statements, once again working on FSS. Updates and maintenance to FSS’s Requirements gathering for project phase Updating the Business Case Creation of the AS IS and TO BE process maps using Aris Creating of Test Cases and having a hands on role in Component Integration Testing, Systems Integration Testing and User Acceptance Testing Training Manual creation and one on one Training with the end users. Show less