Experience

Outbounders.com

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• RESERVATION SPECIALIST

  • Aug 2015 - Present

  assisting customers with purchasing travel arrangements, events or accommodations. This might include purchasing airline, bus or train tickets, booking hotel accommodations, reserving tables at a restaurant or obtaining tickets to a play, concert, amusement park or other performance event. They might recommend additional or alternative services to customers assisting customers with purchasing travel arrangements, events or accommodations. This might include purchasing airline, bus or train tickets, booking hotel accommodations, reserving tables at a restaurant or obtaining tickets to a play, concert, amusement park or other performance event. They might recommend additional or alternative services to customers



ResultsCX

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2013 - Aug 2014

  - answering product and service questions; suggesting information about other products and services. -Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - answering product and service questions; suggesting information about other products and services. -Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.



Taking You Forward

• United States
• Market Research
• 1 - 100 Employee

• Business Development Associates, Team Coach

  • Oct 2011 - May 2013

  BDA- create and build client relationships while sponsoring interaction to obtain projects. This role assists in developing and facilitating the proposal process for specific clients/sponsors including budget and pricing development, proposal writing, contract negotiations and client presentations. Team Coach- .Develop a strategy the team will use to reach its goal .Manage the flow of day-to-day operations .Create reports to update the company on the team's progress .Distribute reports to appropriate Personnel Show less



Qualfon Inc.

• Tier 2 Customer/ Technical Support ( Sup Group)

  • Mar 2010 - Jul 2011