General Surgery Unit

• May 2023 - Present

Nurse Manager

• Apr 2014 - Present

• Planning and managing nursing services • Participated in JCI accreditation and reaccreditation - BFHI accreditation • Staff budgeting, recruitment, interviewing and placement • Staff orientation and in-service education • Staff competency program • Individual performance appraisal probationary and annual • Key Performance Indicators (KPIs) selection, data collection, analysis and interpretation • Policies, procedures, processes formulation • Implementation, monitoring and periodic review of Infection Control Plan, Staff Education Plan • Incident Reporting data aggregation, analysis and interpretation • Root Cause Analysis • Risk assessment • International Patient Safety Goals – staff training and compliance monitoring • Facility safety monitoring – auditing and formulating action plans • Participation in the formulation of Job Description • Policy Development • Streamlining the workflow processes for Outpatients, Sharjah Brest Care Centre, Aviation clinic/Corporate clinic • Monitoring patient satisfaction and complaint process • Training and education of multidisciplinary teams • Staff grievance and counselling • Quality management and patient safety compliance monitoring • Incident reporting management • KPI selection and management • Gap assessments and audits • Performance improvement Show less

Head Nurse

• Mar 2008 - Mar 2014