Experience

Caveminds

• Technology, Information and Internet
• 1 - 100 Employee

• Social Media & Content Strategist

  • Jun 2023 - Present

  Caveminds 🔥 #1 AI Newsletter & Community For Founders. Unleash the power of AI and supercharge your business with weekly actionable AI insights for growth. Caveminds 🔥 #1 AI Newsletter & Community For Founders. Unleash the power of AI and supercharge your business with weekly actionable AI insights for growth.



Freelance

• Philippines

• Social Media Manager

  • Jun 2021 - Present

  Works closely with social media manager to create engaging content for a company's social media manifestation, creating high-quality social media graphics, as well as keeping social media channels updated and brand-focused, and seeking out new social media avenues and ways of connecting with audiences. Managed various social accounts to maintain brand awareness. Aimed to increase product awareness, attract new customers & retain existing customer. Developing & managing trend-aware social media accounts on various platforms, resulting in an active followers. Show less



ResultsCX

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Jan 2021 - Jun 2021

  Provide excellent customer service and technical support. Communicate with customers over the phone, via email, and/or online chat. Navigate a computer with multiple windows and screens. Resolve any customer issues while providing an exceptional customer experience. Provide excellent customer service and technical support. Communicate with customers over the phone, via email, and/or online chat. Navigate a computer with multiple windows and screens. Resolve any customer issues while providing an exceptional customer experience.



Dynata

• United States
• Market Research
• 700 & Above Employee

• Outbound Telemarketer

  • Jul 2020 - Nov 2020

  Conduct outbound market research interviews for various clients across a range of sectors and topics over the phone. Accurately capture respondent responses. Following questions on screen and input the respondents’ comments in real time whilst ensuring the conversation remains on track. Conduct outbound market research interviews for various clients across a range of sectors and topics over the phone. Accurately capture respondent responses. Following questions on screen and input the respondents’ comments in real time whilst ensuring the conversation remains on track.



University of San Jose-Recoletos

• Philippines
• Education Administration Programs
• 200 - 300 Employee

• Teacher Assistant

  • Jul 2018 - Apr 2020



SYKES Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Nov 2017 - Apr 2018

  As a Level 1 Technical Support, you are expected to provide quality service in handling technical inquiries from customers on supported products and/or subscriptions - troubleshooting of phones, peripherals, and software technologies (telephony and networking environment). The incumbent will be assigned to help maintain network connectivity and troubleshoot reported issues following standard resolution processes and documentation functions. As a Level 1 Technical Support, you are expected to provide quality service in handling technical inquiries from customers on supported products and/or subscriptions - troubleshooting of phones, peripherals, and software technologies (telephony and networking environment). The incumbent will be assigned to help maintain network connectivity and troubleshoot reported issues following standard resolution processes and documentation functions.