Experience

Indian Institute of Management Mumbai

• India
• Higher Education
• 200 - 300 Employee

• Management Student

  • Jun 2023 - Present



SBI Card

• India
• Financial Services
• 700 & Above Employee

• Assistant Manager

  • Dec 2022 - Jun 2023

  Prepared SOPs (Standard Operating Procedures), BRDs (Business Requirement Document) and facilitated technical enhancements, digital transformations.Supported in product testing, defect testing and ensured releases of the fixes and developments on the production environment.Worked on sales strategies & ensured prompt issue resolution in collaboration with the backend support teams.Managed STP journey workflows, expedited queue clearances.Managed customer retargeting efforts, ensured proper flow of data to the dialer.Implemented creative dialer campaigns to improve lead conversions.Facilitated incentives for the sales team and dialer team.Handled customer escalations related to Sprint. Show less

• Management Trainee

  • May 2022 - Dec 2022

  Worked on the project Sprint-Instant Card Journey being part of the product (business) team I managed sales conversions for which I worked closely with our sales teams across India, managed retargeting strategies, tracked key KPIs using STP MIS & our sales platforms, collaborated with our technical support teams for prompt frontend & backend issue resolutions.Operationalized Digital Assisted SalesDeveloped & maintained Sales Masters, published lead fulfillment dashboardsCollaborated with Digital Nerve Center team and automated data handoffsWorked on STP MIS, tracked business metrics & derived insights to prepare agile review funnels. Show less