Experience

Telstra Health

• Australia
• IT Services and IT Consulting
• 500 - 600 Employee

• Senior Test Analyst - National Cancer Screening Register (Bowel and Cervical)

  • Mar 2017 - Present

  Integration and extension of the National Bowel Screening Program and the eight separate state and territory-based Cervical Cancer Screening Program Integration and extension of the National Bowel Screening Program and the eight separate state and territory-based Cervical Cancer Screening Program



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Senior Test Analyst - NBN Co – SMP Program IR19

  • Sep 2016 - Mar 2017

  Focuses on the delivery of NTADS (Network Test and Diagnostics System) enhanced functions and capabilities through Customer Service Console (CSC) and North Bound Interface (NBI) interfaces. Utilised NTADS CSC workflow framework to test the enhanced NCAS and NHAS workflowsUtilised NTADS NBI/iB2B workflow framework to conduct iB2B T&D tests (NCAS, NFAS, NSAS, NWAS, NHAS) to support Access Seekers (AS) and Service Delivery Partners (SDP)

• Senior Test Analyst - NBN Co – SMP Program IR18

  • May 2016 - Aug 2016

  Focuses on the delivery of NTADS (Network Test and Diagnostics System) functions and capabilities by integrating the Self Service Console (SSC) within the nbn Service Portal in order to enable the access seeker’s for detailed diagnosis of a given problem type.Conducted Authentication and Authorisation testing to ensure that Access Seeker is logged in to the nbn Service Portal and is authorised to run the Self Service Diagnostic workflowUtilised NTADS SSC workflow framework to test various Access Seeker self-service workflows for NFAS and NCAS for a number of problem types

• Test Lead - Telecom NZ – Spark FY16 Drop 1

  • Jan 2016 - Apr 2016

  Motive customer experience enhancement program to upgrade and deploy Motive SMP and HDM solution and integrate them with Sparks Genesys IVR and EID/Radius IT systems to deliver an integrated Motive solution.Identified / set up the test devices (CPEs) by co-ordinating with the Bangalore test labCreated / modified test data within the test environment by co-ordinating with the Bangalore test labCreated a Test Campaign utilising SoapUI 5.0.0 to test the device functions, SMP work flowsValidated the new CSC dashboard look & feel, functionalityIdentified / Planned / conducted Regression testing for each drop deliveryDefect management utilising Jira



Alcatel-Lucent Enterprise

• France
• Telecommunications
• 700 & Above Employee

• Senior Test Analyst - Telecom NZ – Spark Broad Band Assist

  • Sep 2015 - Dec 2015

  Motive customer experience enhancement program to extend the BBAssist tool and Homeview capability to support new to market OS’s and browsers.Ensured all currently supported use cases work with the agreed versions of OS and browsers (SIT)

• Senior Test Analyst - Telstra – Become Proactive

  • Mar 2015 - Aug 2015

  Delivered a solution which can proactively monitor customer services for potential problems and aims at resolving them before customer notices and thereby improving the customer and network service assurance,Conducted Source Data validation, Data ingestion testing and DMP SMP integration testing for the features delivered.

• Senior Test Analyst - Telstra – CARES Dashboard and Analytics

  • Dec 2014 - Mar 2015

  To provide a reliable dashboard to track and manage the adoption and performance KPIs (To replace the current practice which is heavily manual driven with data from various systems).Prepared test cases to cover: Data Ingestion (SMP data and Telstra CRM data) Job scheduling (All the jobs required for data processing are run within the scheduled time and completed within a reasonable time) KPI calculations (Aggregate tables are created in the database as expected and the aggregated values (for calculating KPIs) are verified for a given dimension)

• Senior Test Analyst - Telstra – Customer Access Network (CAN) Management

  • Dec 2014 - Feb 2015

  With CAN management, DMP uses NA-C daily big data export to generate copper line quality data clustered by ESA (Exchange Service Area), which will be used to generate benefit and operation reports.Ensured the required data was captured from the NA-C big data export

• Senior Test Analyst - Telstra – CARES 1.2 Release 2

  • Jul 2014 - Nov 2014

  Automated problem diagnosis, problem resolution and service management solution for Customer Service Assurance. Ensured that the service operations initiated one or multiple tests through the south bound interfaces in Siebel, Blackhawk and T&DM, and provided results back to the Workflows, to troubleshoot the customer Issues for Telstra services and/or products such as ADSL, Cable and PSTN.

• Test Lead - Telstra – CARES 1.2 – CR09 Reporting enhancement

  • Jun 2014 - Aug 2014

  With SSC & TBA (Telstra Broadband Assist), there was a need to have reports to identify the access network from which the customer is using the tool. CR09 outlines the changes to the existing reports, the newly added reports and the IP address capturing functionality. Conducted Feature Integration Testing to cover the validation of:TBA Subscribers Report, TBA Endpoint Report, Service Operations Summary Report, Service Operations Detailed Report

• Senior Test Analyst - Telstra – CARES Stream 1A

  • Jan 2014 - Jun 2014

  The CARES stream 1A focuses on the agile delivery of an online self-service troubleshooting and diagnosis tool for ADSL Broadband services.Contributed to System Testing and SIT of CARES stream 1A R1Performed concurrent testing, which involved working closely and iteratively with developers and constant, multiple drops of codeSupported UAT by creating E2E test scenarios to provide coverage – This was done by mapping the user stories logically to provide test coverage



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Test Analyst - IBM WA Test Innovation Centre initiative (internal IBM project)

  • Dec 2012 - Mar 2013

  Developed reusable test assets for Liquid Natural Gas (LNG) plants, leveraging IBM process and method assets Developed reusable test assets for Liquid Natural Gas (LNG) plants, leveraging IBM process and method assets



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Agile Test Lead - NBN Co Physical Network Inventory - Continuous Delivery

  • Jul 2012 - Oct 2012

  Performed the Agile Test Lead role and contributed to Concurrent System Testing of three successful releases of this continuous delivery programo 1. S337.p1.wp1 “Map production system configuration (MPS) - ME003o 2. WP.44115 Construction Annotation Notes - CD3.04ao 3. WP.44115 Construction Annotation Notes for Linear and Point objects - CD3.04b

• Senior Test Analyst - Myer Mainframe Replacement Program

  • Feb 2012 - Jun 2012

  Contributed to System Testing, System Integration Testing and End to End test phases of Gift Registry and Supplier Compliance Rating applications

• Senior Test Analyst - NBN Co Prime Testing Program R3b

  • Oct 2011 - Jan 2012

  Prime is accountable for the delivery of an integrated solution, consistent with the NBN Co’s OSS End to End Solution.Successfully co-ordinated the SIT planning and execution activities between onshore and offshore

• Senior Test Analyst - NAB NextGen Program - Contact to Fulfillment (C2F) Origination Stream

  • Sep 2011 - Oct 2011

  Replacement of Core Banking platform to Flexcube Fusion and associated Oracle components providing for expanded Product, Customer, Organisation, Security and Reporting capabilities.Contributed to System Integration Testing

• Senior Test Analyst - ANZ Bank Secure Access Program

  • Oct 2010 - Aug 2011

  Contributed to three key releases by planning/conducting System Integration Testing:o 1. AI 1 (Application Integration 1) - integration of new applications with the existing CAAS Admin systemo 2. TSAR (Transactive Smart Card Management) - enabling issuance, life cycle management and reporting of smart cardso 3. Tokens Capability release

• Senior Test Analyst - Telstra Registration & Enrolment project

  • Feb 2010 - Sep 2010

  Conducted Combined Acceptance Test planning and execution in co-ordination with the client

• Senior Test Analyst - Telstra OPTIM - Data archiving project

  • Nov 2009 - Feb 2010

  OPTIM is Telstra’s Enterprise Archiving Solution.Successfully utilized the OPTIM tool set (integrated with Ctrl-M scheduler) to extract the data from the target database systems for retention and purging purposes

• Senior Test Analyst - Telstra OSS Transformation Program

  • Oct 2006 - Nov 2009

  Operational Support Systems Transformation project to replace Telstra’s heritage legacy systems with packaged solutions, integrated through Service Oriented Architecture (SOA).Contributed to the System Testing, System Integration Testing, Performance Testing and Stress & Volume Testing of the Telstra FICM Mediator Release 1, Telstra OSST Mediator - TR2.2, TR2.2a, TR2.2b

• Test Analyst - Telstra Apollo R1.0 and R1.5

  • Apr 2006 - Oct 2006

  Online registration and activation application for GSM and CDMA pre-paid customers.Conducted System Integration Test planning, preparation, execution and defect tracking by liaising closely with the dependency partners

• Test Analyst - National Australia Bank Financial Freedom Project

  • Jan 2006 - Apr 2006

  Co-ordinated with the client to implement the work product inspection process, documentation and templates



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Test Analyst - Telstra Wholesale Linx Online ordering (LOLO) Project

  • Mar 2004 - Dec 2004

  LOLO has a customer base of over 5000 users, with support for over 1000 concurrent users and is the key application for Telstra Wholesale.Successfully contributed to the System Integration Test planning, preparation, execution and defect tracking of two major releases of LOLO – R3.2 and R3.3

• Test Analyst - Telstra Wholesale Wholesale Data Repository (WDR) Project

  • Oct 2003 - Mar 2004

  Contributed to the successful delivery of 1st major release of WDR – Mobile Reporting

• UAT Test Analyst/Application Support Analyst - Telstra Wholesale Emptor/Traktor Project

  • Jun 2002 - Oct 2003

  Preparation of user acceptance test plans for various releases covering risk assessment, tasks and test execution estimates Preparation of UAT test cases based on business scenarios and seek sign-off from business for scope and coverage of testingPreparation of environment/data requirements for test execution ensuring that planned test cases align with the data available in applicationReview and provide appropriate feedback on business requirements, test strategies, test plans and test casesExecution of UAT test activities on behalf of the businessRaise and monitor UAT defects to resolutionProvide status reporting and updates based on test execution progressReview project plans and provide comments from a UAT perspectiveMentor junior testers

• Test Analyst - Telstra Service Order Manager - Back end (SOMBe)

  • Feb 2002 - May 2002

  Contributed to the BearingPoint/KPMG Consulting resources by performing the SME role for Axis and Autocat applications during the ST and SIT phases

• Test Analyst - Telstra Automatic Category Exchange Project (Autocat)

  • Nov 2001 - Feb 2002

  Contributed to System Testing and System Integration Testing phases of the cable assignment system

• Test Analyst/Application Support Analyst - Telstra Application Work Flow Manager (AWFM) Project

  • Aug 2001 - Nov 2001

  Contributed to System Testing and System Integration Testing



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Test Analyst - Telstra Online Tower Rapid Application Centre (RAC)

  • Feb 2000 - Jun 2001

  Monitored and supported adherence to quality management system (CMM compliance) and performed quality audits as the Project Quality Analyst in RACAssisted in the development of RAC internal web site (Programming Language - Java)Led a SIT team of two testers in National Notification and Compliance System (NNACS)Contributed to ST phases of Online Ordering - Consumer and Small Business (OO-CSB) and  Telstra DirectNet

• Test Analyst/Application Support Analyst - Telstra Mobiles MobileNet Online Assistance (MOA)

  • Jul 1999 - Feb 2000

  Led a team of three onshore resources to deliver ST for this online mobile phone activation application for Telstra shops and dealers

• Test Analyst - Telstra Online Tower Mass Market Ordering and Activation Phase1

  • Jul 1999 - Feb 2000

  Participated in Requirements gathering and gap analysis sessionsLed a team of three onshore resources to deliver ST

• Developer - Telstra Online Tower

  • Feb 1999 - Jul 1999

  Contributed to the development (Programming Language – Java) of technical solutions for the following applications;Online Ordering (OO), Online Order Tracking (OOT), Telstra Website Migration (TWS)