Shyama K nair
Operations Executive at Viacloud Telecom- Claim this Profile
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Bio
Credentials
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Virtual experience program participant in data visualisation at TATA
Tata GroupSep, 2022- Nov, 2024 -
Virtual Experience Program Participant at Accenture
AccentureAug, 2022- Nov, 2024 -
AWS certified Cloud Practisioner
Amazon Web Services (AWS)Jun, 2021- Nov, 2024 -
Yeastar Certified Technician
YEASTARAug, 2019- Nov, 2024 -
Yeastar Certified Cloud Associate
YEASTARJul, 2019- Nov, 2024 -
Google Ads Search Certified
GoogleJan, 2019- Nov, 2024
Experience
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Viacloud Telecom
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Bahrain
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Telecommunications
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1 - 100 Employee
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Operations Executive
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Apr 2018 - Present
Be first point of contact for customer issues. Assist customers through emails, phones and chats. Providing L1 technical support to customer. Remotely accessing customer devices including the routers and IP phone to assist them with their issue. Ensuring that all required information regarding the issue and the customer is collected before escalating to L3/L4 team, if required. Providing timely response to customers and keeping them updated regarding their issue using ticketing system. Configuring and deploying services while ensuring the dead line is always met. Ensuring customer always have a pleasant experience while in contact with us. Keeping track of bulk issues and ensuring that concerned team is updated so that fixes can be rolled out on time. Providing alternative solutions to ensure customers are least effected. Coordinating with different teams, both within and outside organisation to ensure smooth work flow. Yes To carry out promotional/media campaigns on print, web and social media. 2. To establish high level of exposure of company activities. 3. Coordinating with retail team. 4. Develop content and keep website updated. 5. Establish and maintain customer relation. 6. Organizing promotional events with temporary staff 7. Coordinating with app development teams and meeting deadlines. 8. Ensuring up to date knowledge of our competitors and understanding their different marketing strategies. 9. Work on printed material to supplement online products 10. Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments 11. Organize business meetings 12. Carry out any other marketing activities as directed by the management. Show less
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Appin Technologies
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Qatar (onsite)
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Data Analyst
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Jun 2015 - May 2016
1. Analyse various data and use it to help company make better business decisions. 2. converting collected data/information in to a presentations. 3.responsible for developing, implementing and managing marketing campaigns that promote my company and its products and/or services 4.enhancing brand awareness within the digital space as well as driving website traffic and acquiring leads/customers 5.Handling various social media platform for our company thus establishing and spreading online presence of the company 6. Help various customers enhance and develop their online visibility Show less
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Appin Technology Lab
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New Delhi Area, India
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Digital Marketing Intern
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Jan 2015 - Jun 2015
1.responsible for developing, implementing and managing marketing campaigns that promote my company and its products and/or services 2.enhancing brand awareness within the digital space as well as driving website traffic and acquiring leads/customers 3.Handling various social media platform for our company thus establishing and spreading online presence of the company 4. Help various customers enhance and develop their online visibility 1.responsible for developing, implementing and managing marketing campaigns that promote my company and its products and/or services 2.enhancing brand awareness within the digital space as well as driving website traffic and acquiring leads/customers 3.Handling various social media platform for our company thus establishing and spreading online presence of the company 4. Help various customers enhance and develop their online visibility
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C-Cubed Solutions
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Coimbatore Area, India
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Technical Support Engineer
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Dec 2014 - May 2015
1.responsible for addressing customers questions and concerns regarding the Microsoft products and services, as well as troubleshooting any technical problems they may have. 2. Work remotely over customers computer thus solving any technical issues they are facing. 3.diagnosing hardware and software faults and solve technical and applications problems. 1.responsible for addressing customers questions and concerns regarding the Microsoft products and services, as well as troubleshooting any technical problems they may have. 2. Work remotely over customers computer thus solving any technical issues they are facing. 3.diagnosing hardware and software faults and solve technical and applications problems.
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Education
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2022 - 2023
Indian Institute of Technology Jodhpur
PGD data engineering and cloud computing, Computer and Information Sciences and Support Services -
2009 - 2013
CMS College of Engineering and Technology
B.E, Electrical, Electronics and Communications Engineering
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