Experience

Self-employed

• Human Resources Recruitment Manager

  • Feb 2003 - Present

  Provide technical assistance to customers on products purchased from Bosch Automotive Service Solutions.Provide troubleshooting assistance to customers via phone, email, and remote support tools.Escalate necessary issues to Senior Technical Support Specialist for direction or resolution.Gathers and maintains the technical data detailed on blueprints, instructional manuals and other technical product data.Keep current of special programs and processes unique to the call center… Provide technical assistance to customers on products purchased from Bosch Automotive Service Solutions.Provide troubleshooting assistance to customers via phone, email, and remote support tools.Escalate necessary issues to Senior Technical Support Specialist for direction or resolution.Gathers and maintains the technical data detailed on blueprints, instructional manuals and other technical product data.Keep current of special programs and processes unique to the call center and products.Promote atmosphere of positive attitude to our customers while exceeding their expectations for services provided.Maintain product information material and organize for quick reference when needed.Understand all current and legacy products and attend all new product training.Works internally with outside sales force, product management and other departments to ensure customer satisfaction.Assists customer service staff with technical and/or complex customer service problems.Researches service part requirements versus tool replacement and make the appropriate decision.Opening, tracking, and closing trouble tickets within the Bosch ticketing and tracking systems; ensures problem ownership and promotes end-user satisfaction. Show more Show less