Experience

Pentaur Technology Pvt Ltd

• India
• Software Development
• 1 - 100 Employee

• Reporting Analyst

  • Oct 2013 - Present

   Preparing Daily, Weekly, Fortnightly and Monthly Reports for Clients.  Assisting queries regarding the reports delivered.  Maintain high adherence and accuracy on deliverable as per the expected quality parameters.  Analyze the stats and provide customized information based on the trends to management.  Provide adequate support to urgent and ad-hoc requirements.  Ensure any gaps in process are identified, highlighted and resolved ASAP.  Extensively working on SLA Reports Metrics and deliver to project management team across globally to review status on daily basis.  PC proficient in Microsoft office applications with extensive knowledge of system capabilities and Expertise in presenting the reports in various formats by using Microsoft Office (Outlook, Excel, Word, PowerPoint). Show less



IBM India Pvt Ltd

• Reporting Analyst

  • Nov 2010 - Oct 2013

  Preparing Daily, Weekly, Fortnightly and Monthly Reports for Clients.Assisting queries regarding the reports delivered.Maintain high adherence and accuracy on deliverable as per the expected quality parameters.Analyze the stats and provide customized information based on the trends to management.Provide adequate support to urgent and ad-hoc requirements.Ensure any gaps in process are identified, highlighted and resolved ASAP.IT professional with extensive experience in information technology, effective at working with management in achieving operational excellence, fostering open communication, and problem solving. Background includes formal Infrastructure Support methodologies, managing relationships, Client service and best ITIL Practices.Work with different tools to fetch data for the report preparation.Ensure that key Service Management/Delivery criteria are met to ensure acceptable levels of service can be maintained e.g. training, support documentation, security compliance, testing sign-off, defined service level(s) and resource.Extensively working on SLA Reports Metrics and deliver to project management team across globally to review status on daily basis.ITIL experience as how to run support process & reporting function with a defined framework on SLA reporting to global clients for their Incident, Change, Problem & SR Management PC proficient in Microsoft office applications with extensive knowledge of system capabilities and Expertise in presenting the reports in various formats by using Microsoft Office (Outlook, Excel, Word, PowerPoint) Show less

• Executive Assistant

  • Nov 2008 - Oct 2010

  Providing impeccable service to FLMs, SLMs & TLMs.Managing Calendar, Attending Meetings, Preparing Minutes of Meeting.Manage internal new hire set up and communications.Ensuring timely booking on Conference and Meeting Rooms.Scheduling meetings, Handling Stationary, Facilities.Assisting with Travel Arrangements, Cab & Hotel Booking, Claim Expenses and Time Approvals.Support FLM, SLMs in rolling out and coordination of various floor celebrations by arranging awards, gifts and cards Show less



Indian Plywood Manufacturing Pvt Ltd

• Sales Coordinator

  • Oct 2007 - Oct 2008

  Assigning Sales Calls to the managers. Preparing Weekly and Monthly Sales Report. Regular follow up with the Sales Manager regarding Draft Plan to achieve Target. Attending meetings and preparing the MOM. Ensuring all the action plans are closed on timely basis. Assigning Sales Calls to the managers. Preparing Weekly and Monthly Sales Report. Regular follow up with the Sales Manager regarding Draft Plan to achieve Target. Attending meetings and preparing the MOM. Ensuring all the action plans are closed on timely basis.



HSBC & ICICI Bank

• Tele-caller

  • Dec 2006 - Sep 2007

  Assigned task for assisting the customer in regards to Personal, Vehicle and Business loans. Tracking the customer records on a daily basis for the follow-ups. Assigned task for assisting the customer in regards to Personal, Vehicle and Business loans. Tracking the customer records on a daily basis for the follow-ups.