Experience

Reliance Nippon Life Insurance

• India
• Insurance
• 700 & Above Employee

• Assistant Manager

  • Jun 2022 - Present



HDFC Life

• India
• Insurance
• 700 & Above Employee

• Associate Manager

  • Apr 2021 - Sep 2022



Bharti AXA Life Insurance

• India
• Insurance
• 700 & Above Employee

• Compliance Executive

  • Nov 2019 - Aug 2020

  o Ensuring adherence to grievances redressal policy and processes, monitoring its implementation and initiating corrective action wherever needed by self. o Responsible to provide adequate and quick resolution to all the escalated complaints. o Evaluation of complaints and submit the RCA with action plan. o Participate in various initiatives towards reduction in escalations of customer complaints. o Ensure adequacy and quality of all complaints resolution at this level. o To ensure the deliverables are met in a timely manner. o Responsible to take up complaints reduction initiative among top categories. o Ensuring all regulatory queries are answered to the regulators satisfaction. o Regular review of open complaints and sharing feedback both 1 on 1 and with the team to maintain an upward trend in their communication and resolution to grievances. o Implements the internal control systems in the department and participates in the departmental audits. o Implements practices to bridge gaps identified during departmental audits. Show less



ICICI Prudential Life Insurance Company Limited

• India
• Insurance
• 700 & Above Employee

• Sales Executive

  • Sep 2014 - Aug 2018

  o To do outbound calls to customers who visited website of ICIC PRUDENTIAL. o Providing Customer End to End solutions on Life Insurance Policy according to customer’s requirement. o New acquisition to customers who are interested in buying Life insurance policy. o Give customer Product Knowledge about New Insurance Policy. o To audit the number of calls given by the client on a daily basis o Record feedback and to let the Customer service rep know about his/ her areas of improvements. o Bring in necessary changes to the process and constant updating of call center core process o To check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about o Attend call calibrations o To check if the CSR has used the right telephone etiquettes, and followed appropriate hold procedures and has a given a proper resolution for the customer's request. Show less