Experience

Krishak Agritech

• India
• Farming
• 1 - 100 Employee

• Co-Founder

  • Dec 2022 - Present

  while bringing to you the world’s sweetest Apricots, as an organisation we are focused on 'Zero waste harvesting', deployment of renewable energy for processing of produce, employment generation amongst women entrepreneurs and SHGs, advocacy for empowering farmers throughout the value chain through deployment of technical interventions and market connects.



Totum Wellness (ReSculpt)

• Founder

  • Jan 2016 - Present

  Gurgaon, India A holistic ecosystem, offering digital and in person coaching for overall physical and mental wellness - Evolved remote fitness training as a lifestyle, offering customized programs across demographics - Curated & facilitated fitness events across the country – Ms. fitness India, fit creed, talks on nutrition, body shaming, nutrition etc. - Certified fitness professional & on board of IREF under SPEFL-SC (Sports & Fitness Sector Skill Council) - Transformed 1000+ successful… Show more A holistic ecosystem, offering digital and in person coaching for overall physical and mental wellness - Evolved remote fitness training as a lifestyle, offering customized programs across demographics - Curated & facilitated fitness events across the country – Ms. fitness India, fit creed, talks on nutrition, body shaming, nutrition etc. - Certified fitness professional & on board of IREF under SPEFL-SC (Sports & Fitness Sector Skill Council) - Transformed 1000+ successful fitness journeys Show less



International Women's Fitness Festival

• India
• Wellness and Fitness Services

• Chief Executive Officer

  • Apr 2021 - Nov 2021

  India



Krishak Agritech Pvt. Ltd.

• India
• Retail

• Co-Founder

  • Mar 2020 - Oct 2020

  Gurugram, Haryana, India E-commerce platform enabling 80+ farmers to direct deliver perishables across Gurugram during COVID-19 lockdown. - Spearheaded Supply chain/logistics/sourcing servicing 1200+ families; ensuring safety across the value chain - from farm to table - Customer engagement and business development; driving bottom- line through double digit growth - Hands on management of day-to-day operations, pricing, finance as well as personnel - Leading marketing & branding activities - App… Show more E-commerce platform enabling 80+ farmers to direct deliver perishables across Gurugram during COVID-19 lockdown. - Spearheaded Supply chain/logistics/sourcing servicing 1200+ families; ensuring safety across the value chain - from farm to table - Customer engagement and business development; driving bottom- line through double digit growth - Hands on management of day-to-day operations, pricing, finance as well as personnel - Leading marketing & branding activities - App designing , UI testings and constant innovation for enhanced customer experience Show less



MattsenKumar LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sr. Manager : Customer Relations/Business Insights

  • Jan 2011 - Mar 2016

  Gurgaon, India - Managing sales pipeline by leading & managing a Business Development Team - Process Re-generation & Performance Improvement for a leading financial captive unit including the creation of Operational Standards - Transition & set up of Spoken Communications, a leading contact center solution provider in Technova - Gap Analysis & Performance improvement for Guthy Renker in Spanco - Assisting the lead auditor in COPC® Certification audit –FIS, Interglobe Technologies and… Show more - Managing sales pipeline by leading & managing a Business Development Team - Process Re-generation & Performance Improvement for a leading financial captive unit including the creation of Operational Standards - Transition & set up of Spoken Communications, a leading contact center solution provider in Technova - Gap Analysis & Performance improvement for Guthy Renker in Spanco - Assisting the lead auditor in COPC® Certification audit –FIS, Interglobe Technologies and Firstsource Solutions - Handling Sales & Marketing for COPC-Industry leaders in Consulting, Training & Certification - Finance management- Billing, SOW & Contract preparation, Account level Financial Reconciliation - Handling marketing efforts. Show less



Educomp Solutions Ltd

• India
• E-learning
• 700 & Above Employee

• Consultant

  • Jun 2009 - Dec 2009

  Gurugram, Haryana, India Set up three Takshila schools including Forecasting & budgeting, organization of events & Workshops, recruitments and overseeing academics in terms of syllabus, monthly planners.



EXL

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant Manager

  • Jan 2005 - Jun 2009

  Gurugram, Haryana, India Assistant Manager (Operations) - Nov’06- Jun’09 - Successful Migration of Insurance process from Chicago to India - Client handling- calls, monthly scorecards for clients & internal stakeholders - Conducted exhaustive process training, core member of Fraud Management Team - Lead, direct & manage a team of 50 FTEs to achieve business objectives and Client Service Level Agreement. - Maximize Revenue generation through optimizing resource utilization. - Constantly… Show more Assistant Manager (Operations) - Nov’06- Jun’09 - Successful Migration of Insurance process from Chicago to India - Client handling- calls, monthly scorecards for clients & internal stakeholders - Conducted exhaustive process training, core member of Fraud Management Team - Lead, direct & manage a team of 50 FTEs to achieve business objectives and Client Service Level Agreement. - Maximize Revenue generation through optimizing resource utilization. - Constantly monitor and analyze Performance - Guide individuals towards goal achievement using negotiation, teamwork / collaboration, motivation, and staff development skills Quality Coach (Reporting to Operations) Jan`06- Nov`06 - Coached & monitored agent to maximize performance to achieve the Key SLA’s - Process refreshers for all FTEs, creating & maintaining process’s learnings log and led calibrations to minimize variations - Preparation & publishing of Quality report - Managing client feedback Associate Jan`05 –Dec`05 - Primary responsibility included handling customers query over calls - Worked as a “RED HAT” in liaison with the client for smooth transitioning of the billing team Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Exective

  • May 2002 - Dec 2004

  Gurugram, Haryana, India BPO/KPO (Hero, Wipro, Daksh) – 2002 to 2004 - Worked as an Associate & the profile involved taking calls for inbound sales, customer services & collections