HoD, Sancheti Institute of Business Administration

• Sep 2021 - Present

Senior Executive, Quality

• May 2016 - Oct 2018

Operations Manager

• Apr 2015 - Oct 2015

Handled overall Operations & Administration of Hospital. Handled overall Operations & Administration of Hospital.

NABH Coordinator

• Oct 2014 - Mar 2015

NABH Consultant

• Apr 2014 - Oct 2014

working on NABH implementation procedures for Mittal Hospital & Research Centre, Ajmer, Rajsthan  To do Gap Assessment of the hospital as per the standards of NABH.  To do internal assessment of the hospital, department wise assessment and preparation of reports.  To implement Quality Indicators in the Hospital for collection of raw data as per NABH.  To analyze the data collected by Quality Indicators on monthly basis.  To prepare departmental policies and manuals of the hospital as per NABH standards in coordination with Heads of departments.  To finalize policies and manuals from the management and their distribution.  To suggest infrastructural modifications according to requirement of NABH.  To formulate Committees and scheduling their meetings in coordination with Management.  To review meetings and preparing the minutes & action taken report for the committee meetings.  To conduct Training Need Assessment of Hospital staff.  To Train hospital staff on the prepared policies.  To plan & conduct mock drills for preparedness of emergency situations.  To ensure the licensing status of the hospital.  Assistant coordinator for the Internal Audits.  Preparing audit agenda, audit plan and audit reports.  To analyze root cause of gaps in audit & prepare CAPA report.  Monitoring utilization with bed resource management  Accountable for Quality calibrations to bridge the variances in Quality  To check for closures of Non- Compliances.  To take follow up on action point compliances of the different departments. Show less

Quality/ Operations Executive

• Mar 2013 - Dec 2013

 To take round of Hospital on daily basis.  To formulate Departmental Policies & Procedures.  To formulate Forms & Formats and modify them when needed.  To solve the Patients’ Grievances, if any.  To collect, classify & analyze monthly data of Surgeries according to their classification.  To determine the target market & surgical data for marketing purpose.  To conduct Trainings to keep the staff updated & knowledgeable.  To look after daily duty roasters.  To coordinate & check for the quality of food for Patients & Attendants too.  Collection & analysis of Patient Feedback Forms & taking corrective actions to ensure maximum patient satisfaction.  To coordinate working of all Departments.  To schedule Surgeries on daily basis.  Organization of various Health Checkup Camps. Show less

Major research project

• Feb 2013 - Apr 2013

Project on "A Comparative Study of Care Delivery Performance Management using SERVQUAL Model". Project on "A Comparative Study of Care Delivery Performance Management using SERVQUAL Model".

Management Trainee

• May 2012 - Jun 2012

Implementation work of “Perinatal Care Measures” from JCI Library of Measures (JCI 4th Edition) –Work for JCI renewal process Implementation work of “Perinatal Care Measures” from JCI Library of Measures (JCI 4th Edition) –Work for JCI renewal process

Management Trainee

• Jun 2011 - Jul 2011

Worked on following: 1. Human Resource Rationalization of general duty assistants & technicians. 2. Planning & designing of ICU.(conversion of wards into ICU for EHC patients- A Design Model) 3. Process Re-Engineering in the departments of Radiology, Laboratory & Emergency Worked on following: 1. Human Resource Rationalization of general duty assistants & technicians. 2. Planning & designing of ICU.(conversion of wards into ICU for EHC patients- A Design Model) 3. Process Re-Engineering in the departments of Radiology, Laboratory & Emergency

Major Research Project

• Feb 2011 - Mar 2011

Work on "Assessment of Replacement Strategy of Equipments using Replacement Model". Work on "Assessment of Replacement Strategy of Equipments using Replacement Model".

Management Trainee

• Nov 2010 - Dec 2010

Project on "General Hospital Administration". Project on "General Hospital Administration".

Management Trainee

• Jun 2010 - Jul 2010

Worked on project namely "Utilization of Infrastructure in Departments ofPharmacy & Radiation Oncology". Worked on project namely "Utilization of Infrastructure in Departments ofPharmacy & Radiation Oncology".

Management Trainee

• May 2010 - Jun 2010

Projects on: 1. Costing of Cadaver Kidney Transplant. 2. Study of Patient’s Profile & Patient Satisfaction. Projects on: 1. Costing of Cadaver Kidney Transplant. 2. Study of Patient’s Profile & Patient Satisfaction.