Content Head

• Jan 2023 - Present

Creating customized learning solutions across industries for training interventions suited to all workforce levels. Creating customized learning solutions across industries for training interventions suited to all workforce levels.

CS - Training content

• Feb 2022 - Dec 2022

Sr. Manager- L&D

• Sep 2019 - Mar 2020

Content Head - L&D

• Jul 2017 - Sep 2019

- Offer end-to-end solution to cater to the client's need - Ensure trainer readiness - Manage PAN India trainer operations for all training requirements - Offer end-to-end solution to cater to the client's need - Ensure trainer readiness - Manage PAN India trainer operations for all training requirements

Freelance - Content Writing

• Jun 2015 - Jun 2017

- All the modules are interactively designed after analyzing the performance needs - Content is customized on the basis of training need identification at individual and Organizational level - Close interaction with the client and subject matter experts helps to maintain lower costs without compromising on quality. - The Custom course/path for content creation followed is: o Understanding the requirement o Strategizing with Client for the best solution o Designing… Show more - All the modules are interactively designed after analyzing the performance needs - Content is customized on the basis of training need identification at individual and Organizational level - Close interaction with the client and subject matter experts helps to maintain lower costs without compromising on quality. - The Custom course/path for content creation followed is: o Understanding the requirement o Strategizing with Client for the best solution o Designing course outline o Building content basis the approved course outline ensuring that the learning objectives are achieved Show less - All the modules are interactively designed after analyzing the performance needs - Content is customized on the basis of training need identification at individual and Organizational level - Close interaction with the client and subject matter experts helps to maintain lower costs without compromising on quality. - The Custom course/path for content creation followed is: o Understanding the requirement o Strategizing with Client for the best solution o Designing… Show more - All the modules are interactively designed after analyzing the performance needs - Content is customized on the basis of training need identification at individual and Organizational level - Close interaction with the client and subject matter experts helps to maintain lower costs without compromising on quality. - The Custom course/path for content creation followed is: o Understanding the requirement o Strategizing with Client for the best solution o Designing course outline o Building content basis the approved course outline ensuring that the learning objectives are achieved Show less

Deputy Manager

• Apr 2010 - May 2015

Training and Content - L&D Training and Content - L&D

Training & Development Professional - Deputy Manager

• Sep 2008 - Apr 2010

- Involved in training need analysis and basis that developing training content based on structured designing approach - Involved in the following activities of critical modules / solutions: o Research on the subject o Preparing a design document o Developing creative content for blended instructor led training as per the agreed productivity norms within the timelines agreed o Delivering training sessions o SME identification & interaction o Booting of lead trainers(Train… Show more - Involved in training need analysis and basis that developing training content based on structured designing approach - Involved in the following activities of critical modules / solutions: o Research on the subject o Preparing a design document o Developing creative content for blended instructor led training as per the agreed productivity norms within the timelines agreed o Delivering training sessions o SME identification & interaction o Booting of lead trainers(Train the Trainers)on the content for effective and smooth delivery o Develop support documentation, faculty manuals and other collaterals required for delivery of the learning solution - Conducting field studies & analysis for different levels( Frontline Managers , Middle Managers etc) - Manage Projects with completion of agreed objectives within specified deadlines - Quality Control of the content created - Independent handling of clients and key projects Show less - Involved in training need analysis and basis that developing training content based on structured designing approach - Involved in the following activities of critical modules / solutions: o Research on the subject o Preparing a design document o Developing creative content for blended instructor led training as per the agreed productivity norms within the timelines agreed o Delivering training sessions o SME identification & interaction o Booting of lead trainers(Train… Show more - Involved in training need analysis and basis that developing training content based on structured designing approach - Involved in the following activities of critical modules / solutions: o Research on the subject o Preparing a design document o Developing creative content for blended instructor led training as per the agreed productivity norms within the timelines agreed o Delivering training sessions o SME identification & interaction o Booting of lead trainers(Train the Trainers)on the content for effective and smooth delivery o Develop support documentation, faculty manuals and other collaterals required for delivery of the learning solution - Conducting field studies & analysis for different levels( Frontline Managers , Middle Managers etc) - Manage Projects with completion of agreed objectives within specified deadlines - Quality Control of the content created - Independent handling of clients and key projects Show less

Team Leader(Sr. Executive) - Outbound Operations QRC

• Jul 2007 - Aug 2008

- Responsible for the complete outbound close-looping process for Delhi Circle - Complete Vendor Management along with providing operational support in terms if IT, inter-departmental co-ordination, closure of escalations, timely processing of payments for the monthly invoices generated. - Complaint Management analysis and close follow-up on process changes to reduce complaints and repeats. - Organizing knowledge and skills based training refreshers - Timely review of agencies on… Show more - Responsible for the complete outbound close-looping process for Delhi Circle - Complete Vendor Management along with providing operational support in terms if IT, inter-departmental co-ordination, closure of escalations, timely processing of payments for the monthly invoices generated. - Complaint Management analysis and close follow-up on process changes to reduce complaints and repeats. - Organizing knowledge and skills based training refreshers - Timely review of agencies on the basis of performance standards and breach of accepted collection practices. - Actively involved in selection and recruitment of new team members in the team.

Executive - Call Center/QRC

• Jan 2000 - Jun 2007

- Joined the inbound call center in March’00. Post that took up newer roles and profiles, varying from the corporate customer care to a non-voice agent. - Got promoted as an Asst Team Leader and handled the backend team for corporate Relations in the QRC team, moving on to becoming Team Leader for the Outbound Process.