Learning Manager - Pre Opening

• Mar 2020 - Present

People Training Manager - Pre Opening

• Mar 2016 - Jan 2020

Key Achievements : 1. Designed individual competency-based development plans to promote Localisation for internal departments and positions which has been recognised as a Best Practise by Kempinski.2. Created Training tools such as Hotel Training Budget calculator & Training Need Analysis, which has become a corporate standard for Kempinski.3. Crafted a campaign for Corporate Initiative ‘My Moment’ which had been recognised as a Best Practise by Kempinski.4. Implemented the 70 20 10 approach to Operational Learning & Development. 5. Successful in setting up of Lobster Ink. (Internationally Recognised Online Hospitality Training Software)6. Supported in winning ‘Hotel of the Month’ at a Global Scale for top performance in Lobster Ink.7. Successful in setting up of KEA. (Hotel Operations Performance Management Checklist Software)8. Successfully assisted in setting up of Triton. (Guest complaint management software)9. Review pro average GSS score of 4.89/6 and GRI of above 91 %.10. Achieved an annual average score of 93% via PwC Hotel Operations audit. (2018)11. Achieved a score of 91.24% via PwC Hotel Operations audit. (2019)12. Set up of Global English software platform for English Language competency analysis and future recruitment.13. Initiated the concept of making ‘Movies’ based on training programmes conducted to Market the Training Function & have a higher audience capture ratio.14. Achieved an average engagement score of 4.37/5 for Training & Development conducted via Gallup.(2018)15. Created several Learning Retention quizzes using the Kahoot platform.16. PCIDSS & GDPR compliance at 100%. Show less

People Training Manager

• May 2014 - Feb 2016

Key Highlights from 2012 – 2016> Successfully assisted in setting up all pre-opening training sessions.> Successful in setting up and execution of Lobster Ink. (Internationally Recognized Online Hospitality Training Software)> Introduced Video-based Hospitality Development Programme for individuals with special needs from initial concepts through to completion with consistent monitoring across entire project.> Conducted extensive research on new training methods, programmes and trends; utilizing collected data to design, develop and deliver top-tier training programmes to completion.> Regularly reviewed existing processes and procedures to determine efficiency and productivity levels; developed recommendations for corrective actions to senior management in reports.> Verified all training resources including documents and materials for distribution; integral role in quality assurance, quality control, training standards and accurate information.> Best Manager Award for stellar management, setting up pre-opening training sessions without supervision; pivotal in data analysis, database management and evaluating performance.> Assisted in constructing all Task Breakdowns for Food & Beverage & Front Office.> Successfully assisted in setting up of HotSOS (Guest complaint management software) Show less

Assistant People Training Manager - Pre Opening

• Apr 2012 - Apr 2014

Restaurant Manager

• 2010 - 2011

Key Highlights from 2008-2011> Recognized for operations management, staff training and resolving escalated matters; led and groomed cross-functional teams with consistent achievement of set KPIs and targets.> Best Departmental Trainer Award for meticulous staff mentoring and training methods.> Compiled a 250-page book on gastronomy’s basic essentials.> Conducted forecast and demand by analyzing profits and wastage; amended shipment quantity and reduced costs significantly with focus on inventory control.> Ensured stellar customer service standards through performance evaluation and mentoring. Show less

Assistant Restaurant Manager - Pre Opening

• 2008 - 2010

Guest Service Management Associate in OCLD

• 2007 - 2008

Professional Exposure - The Oberoi DelhiTrident Nariman Point MumbaiThe Oberoi Bangalore

STEP Trainee ( Apprentice in Hotel Operations )

• 2004 - 2007

STEP (Systematic Training and Education Programme) is a three-year programme for students who are between 18 to 20 years of age and have completed or are about to complete Class XII. STEP offers comprehensive on the job training in Kitchen Operations or Hotel Operations (Front Office / Food and Beverage Service focus and Housekeeping focus) at select hotels of The Oberoi Group.(June 2006 – May 2007)Trained in Front Office including 1 month in Accounts.(June 2005 – May 2006) Trained in Housekeeping including Public Areas as well as 3 months in Laundry.(June 2004 – May 2005)Trained in Food & Beverage including 12 weeks of kitchen divided equally among Continental, Indian, Garde manger and Bakery. Show less