Experience

Currae Hospitals (Patni Healthcare Pvt. Ltd.)

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Relation Officer

  • Oct 2015 - Present

  • Define, set and audit Customer Service standard across the Hospital. • Manage the Hospital patient administration processes including medical records to ensure that they work efficiently and effectively and in the best interests of the customer. • Provide facilities that are clean, undamaged and appropriate to a private hospital. • Provide directions and assistance to customers with requests and enquiries. • To visit newly admitted patients and ensure patient's confidentiality at all times. • Handle feedbacks from customers and provide service recovery. • Handle specialist referral. • Handle all appointment scheduling and patient registration promptly. • Ensure prompt and accurate collection of all payments at the outpatient counter as well as billing for inpatient cases. • To attend to telephone and/or walk-in enquiries and provide directions, Where necessary including all feedback and escalate the same to the senior staff on duty. • To verify charges and generate bill for payment. • Cover reception duties at Information counter at Hospital. • Handle administration work and perform tasks pertaining to requisitions, reimbursements, voice logger etc. • Participate in projects and assist in events/camps. • Perform any other duties or to undertake over responsibilities as assigned by Front Officer Manager or Division Head. Show less



Nugetech Infoline Pvt Ltd

• Kolkata Area, India

• Web Consultant

  • Mar 2015 - Sep 2015

  • Generate new sales opportunities through outbound cold calls and emails. • Communicating with overseas clients through emails, phone etc. • Understand customer needs and requirements by interacting with clients in the UK. • Writing proposals for different projects such as Digital Marketing, Web Development. • Route qualified opportunities to the seniors for further development and closure • Responding to RFIs / RFQs / RFPs to various overseas clients • Mail interaction with prospective clients asking for any requirements and for an Appointment. Show less



IndusInd Bank

• India
• Banking
• 700 & Above Employee

• Associate Sales Officer

  • Nov 2014 - Feb 2015

  • Handling inquiries related to new client. • Identifying investment objectives. • Describing the characteristics, rewards and risks of any particular security/policy/scheme. • Listening to customer requirements and presenting appropriately to make a sale. • Focusing on revenue generation by pitching correct product to the right customer. • Follow up customer calls where necessary. • Reviewing my own sales performance, aiming to meet or exceed targets. • Meeting commitments to customers and organization. • Attending team meeting and sharing best practice with colleagues. • Other duties as assigned. Show less



Dishari

• Kolkata Area, India

• Office in Charge

  • Apr 2014 - Nov 2014

  • Generate new sales opportunities. • Handle client communication. • Monitoring the events and accomplishing targets. • Preparing quotations for tender submission. • Preparing all the other relevant documents for tender submission. • Looking after all the banking activities, such as deposits, account enquiry etc. • Planning publicity strategies and campaigns with my senior. • Attending promotional events such as new branch openings, tours etc. • Generate new sales opportunities. • Handle client communication. • Monitoring the events and accomplishing targets. • Preparing quotations for tender submission. • Preparing all the other relevant documents for tender submission. • Looking after all the banking activities, such as deposits, account enquiry etc. • Planning publicity strategies and campaigns with my senior. • Attending promotional events such as new branch openings, tours etc.