Experience

California Psychcare

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• ABA Therapist/ Program Coordinator

  • Jan 2013 - Present



Changing Faces & Agape Group Home

• 4124 Odie Lane, Orcutt, California

• Child Care Worker

  • Aug 2012 - Dec 2012

  At the onset of my employment I studied each residents case file in order to fully understand them; their history of abuse from childhood, record of criminal activity, placement history, parental status/history, scholastic history and mental history. Maintained case files; prepared necessary documentation to initiate, and modify public assistance to the families of the residents. Managed case files to ensure documentation was current and in compliance with the regulations of said facility, governing laws pertaining to group homes and each individual resident. Reviewed documentation for accuracy, completion and consistency; updated files as necessary, maintained retention. Provided care for residents with diverse socioeconomic backgrounds allowing me to use different temperaments and counseling techniques. Documented all actions and interactions of residents; individual behavior hourly awarding points for good behavior, incidents reports for fights, injuries, absents with out leave, disrespectful behavior, breaking house policy. Assessed residents behavior, activities and interactions, initiated and lead counseling sessions as appropriate in emotionally charged situations; peer groups meetings, counseling meetings, alcoholics anonymous, narcotics anonymous, crisis intervention, etc. Administered medications per medical instruction by doctors order, recorded. Transported residents to/from school, counseling sessions, and other activities. Performed resident searches and drug testing.At the start of each shift I would ask the outgoing staff to brief me off all happenings, as well as, read all resident logs/calendars in an Excel data base to become aware of problems/medical conditions to monitor and to gain a full picture of house operation for the day, to include appointments, scheduled outings. I would do the same for oncoming staff at the end of my shift. Maintained strict confidentiality in accordance with laws and procedures, and of the respect of residents. Show less



Attitudez Styling Salon

• 734 North H st. Lompoc, Ca 93436

• Manager/Senior Hair Stylist

  • Apr 1997 - Dec 2012

  I perform a wide range of administrative and customer service responsibilities and duties. I screen and determine the nature of calls and visitors providing clear and concise information and promptly refer the individual to the appropriate person for assistance. Work with people of diverse socioeconomic backgrounds and temperaments using a variety of customer service techniques. Schedule client appointments and conduct customer consultations using Microsoft based applications. Review and process incoming and outgoing correspondence and other materials for staff and the General Managers review. Use Microsoft Word and Excel for various tasks, such as to manage and track product inventory, marketing, sales and customer retention. Maintain customer database to include customer preferences, specific dye combinations used and regular services provided. Give full attention to customers, taking time to understand the points being made and asking insightful questions as appropriate. Develop new styles and techniques, as well as, provide guidance and expert advise to the salon owner and colleagues on mixing of dye combinations, new products and styling techniques. Analyze customer's hair and other physical feature to determine and recommend hair styles, suggest beauty treatments conveying the benefit effectively in accordance with current trends. As the manager, I interview clients individually to obtain required customer information and desired services; referring them to appropriate stylist to acquire desired look/treatment. Recruit, interview and hire staff. Interview future employees to find out which path they wish to specialize in; cut, color, style. Establish educational plans and implement training for staff to help them reach their goals. Work with Paul Mitchell Inc., to schedule training courses and hair shows to further professional progression of staff in accordance with the target market. Show less



Best Western Vandenberg Inn

• Lompoc, California

• Customer Service Manager

  • Mar 1994 - Sep 1996

  Served as the focal point of the Inn, not only for customers, but for special events and all general needs. While my primary responsibility was to take reservations, I was typically the primary staff on duty leaving me to manage the facility, staff and all aspects of the business activity. Ensured customer needs and requests were met and are inline with the Inn standards. Supervised staff of the catered event, leading staff on the floor as needed. Managed billing of all customers and catered events. Conducted customer surveys, reviews usage/sales to make recommendations concerning services, promotion activities and revenue improvements. Represents the business to the public. Evaluated financial statements, reviewing costs against revenues, advising supervisor of status and recommending improvements in merchandise lines, marketing, etc. Maintain management’s calendar, coordinating meetings and schedules and/or conferences including those involving staff from outside the immediate office. Perform clerical and administrative work to support the office/organization. Use multiple office automation software to produce documents that require complex formats, such as graphics or tables within text, editing and reformatting electronic drafts, and updating or revising existing databases or spreadsheets. Assist in the management of the facility and staff. I successfully complete all work set before me and I achieve results that are exceptional in quality and timeliness I effectively communicate orally and in writing with others to resolve issues and inquiries without additional support, in turn, assisting in reaching the organization’s goals while exhibiting the highest standards of proficiency and professionalism. Show less