Experience

American College of Radiology

• United States
• Non-profit Organizations
• 400 - 500 Employee

• Sr. IT Project Manager

  • Jan 2022 - Present

  1) Manage IT infrastructure and cybersecurity projects for a team of 25 staff. Key projects: data migration (cloud to cloud/on-prem to cloud), HITRUST certification, organization-wide phone system and contact center solution implementation, IT infrastructure upgrade/replacement, cybersecurity software development and implementation. 2) Adopt methodologies (waterfall/hybrid/agile) best suited for each project. 3) Developed a project management system (processes, tools, and templates) to… Show more 1) Manage IT infrastructure and cybersecurity projects for a team of 25 staff. Key projects: data migration (cloud to cloud/on-prem to cloud), HITRUST certification, organization-wide phone system and contact center solution implementation, IT infrastructure upgrade/replacement, cybersecurity software development and implementation. 2) Adopt methodologies (waterfall/hybrid/agile) best suited for each project. 3) Developed a project management system (processes, tools, and templates) to provide project transparency, aid decision making, and support successful project delivery. 4) Serve as a mentor to the IT and IT PMO junior staff. Show less



UPMC

• United States
• Hospitals and Health Care
• 700 & Above Employee

• IT Associate Project Manager, EPMO, Information Services

  • Oct 2019 - Dec 2021

  Greater Pittsburgh Region 1) Managed system-wide IT projects with budgets up to $10M. Worked with internal and external stakeholders across technical, financial, supply chain, legal, and healthcare provider groups. 2) Successfully led multiple application implementation/upgrade projects that impacted employees, patients and providers across the organization with well-received companywide communication/training plans. 3) Built enduring relationships with project stakeholders; met regularly with project executive… Show more 1) Managed system-wide IT projects with budgets up to $10M. Worked with internal and external stakeholders across technical, financial, supply chain, legal, and healthcare provider groups. 2) Successfully led multiple application implementation/upgrade projects that impacted employees, patients and providers across the organization with well-received companywide communication/training plans. 3) Built enduring relationships with project stakeholders; met regularly with project executive committee (C-level, VPs, physician leadership), steering committee (senior management), team leads, and project teams to make decisions, track progress, and address risks/issues/changes. 4) Adopted methodologies (waterfall/hybrid), processes, and tools best suited for each project. Created and maintained centralized project knowledge repositories. Developed comprehensive project management plans and project documents to manage work and monitor project health. 5) Promoted a project management culture throughout UPMC by facilitating staff-facing project management training, building an online PM community, and developing process templates.

• Project Analyst, Health Plan Provider Performance

  • Sep 2018 - Oct 2019

  Pittsburgh, Pennsylvania 1) Managed projects throughout project lifecycle; developed and maintained project and project management documents; and worked with project team to deliver on-time, within scope, and meeting/exceeding expectations. 2) Mapped and documented departmental processes, identified trends and recommended process improvement opportunities to management, and took initiatives to implement changes. 3) Communicated effectively and built/maintained relationship with clients and project team to ensure… Show more 1) Managed projects throughout project lifecycle; developed and maintained project and project management documents; and worked with project team to deliver on-time, within scope, and meeting/exceeding expectations. 2) Mapped and documented departmental processes, identified trends and recommended process improvement opportunities to management, and took initiatives to implement changes. 3) Communicated effectively and built/maintained relationship with clients and project team to ensure project health and project team focused/motivated. 4) Facilitated efficient meetings, including producing detailed agenda, facilitating discussion, and ensuring action items are identified, assigned and completed. 5) Performed data analysis and generated presentation materials and reports.

• Project Coordinator, HR Innovation and Experience

  • Aug 2016 - Aug 2018

  Greater Pittsburgh Area 1) Handled high-volume incoming project requests, led client intake meetings, and served as the department point of contact for all things creative services. 2) Coordinated and tracked all production timeline and tasks for the design team throughout each project’s lifecycle. 3) Managed department workflow to ensure products & services were delivered on time with high quality. 4) Maintained full ownership of project tracking dashboards, led weekly department project touch-base meeting,… Show more 1) Handled high-volume incoming project requests, led client intake meetings, and served as the department point of contact for all things creative services. 2) Coordinated and tracked all production timeline and tasks for the design team throughout each project’s lifecycle. 3) Managed department workflow to ensure products & services were delivered on time with high quality. 4) Maintained full ownership of project tracking dashboards, led weekly department project touch-base meeting, and created weekly KPI review and other reports as needed for senior management and leadership. 5) Assumed leading role for Department Process Improvement project by creating and documenting SLAs, processes, and procedures for department functions and initiatives, as well as building an internal workflow and external intake tool. 6) Assisted in developing engaging, well-written, and brand appropriate recruitment marketing materials and internal communications. 7) Provided department administrative support including invoicing, payment processing and tracking. 8) Built and maintained relationship with clients, vendors, and key business partners. 9) Reported issues and provided actionable recommendations for improvement.

• Administrative Professional, Corporate Services

  • Jan 2016 - Aug 2016

  Greater Pittsburgh Area 1) Generated and posted daily Excel reports on organizational SharePoint site for over one thousand system-wide training sessions. 2) Performed centralized PeopleSoft Oracle data entry, including processing of approved automated transaction, updating those with error statuses, and processing training session set-up requests for all UPMC hospitals and offices. 3) Provided customer services through managing the department’s Outlook service account and answering emails from UPMC employees… Show more 1) Generated and posted daily Excel reports on organizational SharePoint site for over one thousand system-wide training sessions. 2) Performed centralized PeopleSoft Oracle data entry, including processing of approved automated transaction, updating those with error statuses, and processing training session set-up requests for all UPMC hospitals and offices. 3) Provided customer services through managing the department’s Outlook service account and answering emails from UPMC employees, trainers, and external vendors regarding learning and training schedules and requirements 4) Assisted in the department’s administrative tasks, including but not limited to taking messages, copying, filing and faxing. 5) Compiled, analyzed and prepared Excel reports and/or Word documents on special projects as requested. 6) Supported Talent Acquisition Campus Programs team by preparing various documents, reports and coordinating meetings and student events. 7) Assisted in managing UPMC Student Agreements by answering all inquiries in a timely manner through service account, and served as the team’s point of contact to internal legal department and external business partners. 8) Maintained and organized files and digital databases.



Oakland Planning and Development Corporation

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Community Project Assistant

  • Sep 2014 - May 2015

  Greater Pittsburgh Area 1) Developed marketing materials using Adobe Illustrator and Photoshop. 2) Managed Oakwatch database and generating reports for meetings and projects through Excel. 3) Assisted managers in the development of various neighborhood outreach programs and event logistics



City of Pittsburgh

• United States
• Government Administration
• 700 & Above Employee

• Neighborhood Business District Marketing Intern

  • Jan 2014 - Sep 2014

  Pittsburgh, PA 1) Assumed major role in Brookline Business District Development Project, including reviewing and finalizing Brookline Business Inventory Survey; developing branding and marketing materials; and collecting data through on-site evaluations and interviews with business owners. 2) Presented research findings to residents, partners and sponsors at multiple community meetings. 3) Trained and assisted fellow interns in survey conducting process.