Shun Hoang
Senior Project Manager at STech Technology- Claim this Profile
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Bio
John Durham
Shun is an experienced infrastructure and operations analyst, change manager and IT Project manager. He delivered several business critical projects whilst at Innocent Drinks including leading the IT team through the move of the innocent business - a project that delivered on time an budget. His personable style enables him to forge successful relationships across the business ensuring a joined up approach with his key stakeholders. All round top bloke and great asset to the team over many years.
John Durham
Shun is an experienced infrastructure and operations analyst, change manager and IT Project manager. He delivered several business critical projects whilst at Innocent Drinks including leading the IT team through the move of the innocent business - a project that delivered on time an budget. His personable style enables him to forge successful relationships across the business ensuring a joined up approach with his key stakeholders. All round top bloke and great asset to the team over many years.
John Durham
Shun is an experienced infrastructure and operations analyst, change manager and IT Project manager. He delivered several business critical projects whilst at Innocent Drinks including leading the IT team through the move of the innocent business - a project that delivered on time an budget. His personable style enables him to forge successful relationships across the business ensuring a joined up approach with his key stakeholders. All round top bloke and great asset to the team over many years.
John Durham
Shun is an experienced infrastructure and operations analyst, change manager and IT Project manager. He delivered several business critical projects whilst at Innocent Drinks including leading the IT team through the move of the innocent business - a project that delivered on time an budget. His personable style enables him to forge successful relationships across the business ensuring a joined up approach with his key stakeholders. All round top bloke and great asset to the team over many years.
Credentials
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Product Focus Certified Product Manager
Product FocusSep, 2018- Sep, 2024 -
ITIL v3
AXELOS Global Best Practice -
Prince2
AXELOS Global Best Practice
Experience
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STech Technology
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United Kingdom
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Gambling Facilities and Casinos
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1 - 100 Employee
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Senior Project Manager
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2019 - Present
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Inspired Gaming Group
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United States
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Gambling Facilities and Casinos
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300 - 400 Employee
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Project Manager
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Jan 2013 - Mar 2019
-Working with agile teams using Scrum and/or Kanban delivery frameworks-Participate in daily stand-up meetings and other scrum ceremonies-Understanding of infrastructure components with complete end to end dependancies-Backlog tracking and grooming-Managing App Development team Jira-End to End project management of quarterly releases-Improvement of Change management process-Combining ITIL Change and Prince methodologies to create a seamless release process-Project reporting -Chairing CAB and project workshops
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Consultant
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Mar 2012 - Dec 2012
- Introduce and improve change management / incident / problem process according to ITIL v3 IT Service Operations, as part of ITAAS offering.- Work on automating ITIL processes via with a focus on Change management.- Redesigning and improving current change management processes - Introduce and improve change management / incident / problem process according to ITIL v3 IT Service Operations, as part of ITAAS offering.- Work on automating ITIL processes via with a focus on Change management.- Redesigning and improving current change management processes
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innocent drinks
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United Kingdom
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Food and Beverage Services
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700 & Above Employee
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Project Manager
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Sep 2008 - Dec 2011
- Approving and scheduling changes ensuring that changes or downtime required by IT were agreed with the business. This resulted in having a regular scheduled maintenance calendar- Constant improvements to the change process resulted in 60% reduction of monthly, unplanned outages.- Negotiating changes with key Stakeholders and service owners.- Chairing the change advisory board meetings of which attendees included the head of IT, IT team leaders and business service owners- Started and maintained a configuration management database which detailed relationships between hardware and services. This enabled the IT team to accurately see what service would be affected when hardware changes were made, something that contributed highly to the reduction of unplanned outages
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IT Operations Analyst
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Mar 2007 - Sep 2008
- Managed virtual operations team of 6- Management of 3rd party suppliers- Responsible for backups / DR - Improved major Incident and problem management processes- Creation of service related knowledge base- Introduced documentation management, having set templates for acceptance into production service documents
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EMIS INC
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United States
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Writing and Editing
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Senior Support Executive
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Feb 2006 - Feb 2007
Responsible for support and setup of new clients.
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Analyst Developer
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Sep 2004 - Feb 2006
Providing application support using Delphi and SQL
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HBOS
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United Kingdom
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Support Analyst
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Nov 2003 - Dec 2004
Provided 1st line telephony support to HBOS corporate staff Provided 1st line telephony support to HBOS corporate staff
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IT Support Developer
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2000 - 2001
Analyst development role using delphi and dbase. Also provided support to internal staff and setup of new offices Analyst development role using delphi and dbase. Also provided support to internal staff and setup of new offices
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Community
