Shundra Chamberliss
HR Administration Analyst at Top Guard Inc.- Claim this Profile
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Bio
Credentials
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Certified Notary Signing Agent
National Notary AssociationMay, 2022- Oct, 2024 -
Duolingo Spanish Fluency: Beginner (Estimated)
DuolingoOct, 2016- Oct, 2024 -
Licensed Notary Agent
Commonwealth of VirginiaMar, 2022- Oct, 2024 -
ASIS Chapter Officer
ASIS InternationalJan, 2021- Oct, 2024 -
ASIS Member
ASIS InternationalJan, 2020- Oct, 2024 -
ASIS Virginia Beach Chapter Treasurer
ASIS InternationalJan, 2020- Oct, 2024 -
Alarm Respondent
Virginia Department of Criminal Justice ServicesMar, 2015- Oct, 2024 -
Armed Security
Virginia Department of Criminal Justice ServicesJun, 2020- Oct, 2024 -
Unarmed Security
Virginia Department of Criminal Justice ServicesApr, 2015- Oct, 2024 -
Heartsaver First Aid CPR/AED
American Heart Association Virginia DivisionMay, 2017- Oct, 2024
Experience
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Top Guard Inc.
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United States
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Security and Investigations
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1 - 100 Employee
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HR Administration Analyst
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Jan 2022 - Present
• Collect, organize and manage specified data from various sources, which may include employees, departmental heads and subject matter experts, surveys of reports and forecasts, personal observations, budgetary documentation, and other appropriate resources.• Analyzes collected data for trends and outliers and make recommendations for improving the organization’s recruitment and staffing strategies, HR efficiency, profits, and collections.• Responsible for uniform ordering, tracking, reporting and processing collections utilizing Kinum software.• Administration of Workman’s Comp claims, LOA, WC case management while tracking and managing documentation, filing and costs.• Directly supervises daily work assignments of light duty workers under Workman comp cases and managing communication with Comp Rep, OCC Physician and assigned Nurse Case Manager on each claim.• Responsible for managing and the preparation of weekly operation reports of the company and presenting data to Executive staff in manager meetings. Reports include data of Terminations, Zero Hours, Overtime, Recruiting and Processing efforts, LOA, Workman’s Comp, Collections, Covid tracking, HR meetings and correspondents and compliance.• Assist and supervise Operations, Recruiting and/or Processing as needed. Show less
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Operations Manager
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Sep 2020 - Present
• Responsible for providing Leadership for Operations Team which involves strategic planning and problem solving.• Provide development and training of operational procedures and policies.• Assist HR Recruiting team with hiring potential prospects that promotes the company culture of business.• Work with Executive team with planning and executing short/ long term goals for company operations team.• Identify and address problems within operations.• Support management team through facilitating communication and training sessions. Show less
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Lead Scheduling Manager
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Aug 2019 - Present
• Expert in the utilization of Win Team and Team Time software.• Train and Supervise Assistant Account Managers, Schedulers, Operations Assistant, Quality Assurance Officers and Dispatchers in creating, modifying and managing schedules in Win Team to ensure adequate coverage at all times.• Ensure all positions are staffed per contract requirements for Commercial, City, and Maritime accounts.• Responsible for effectively managing overtime through monitoring schedules and account needs.• Responsible for Hiring potential officers to fill the needs of all of the Southside accounts.• Assist HR with disciplinary decisions needed.• Responsible for maintaining Southside accounts schedules. Show less
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Account Manager
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Mar 2018 - Sep 2020
Partners with the General Manager in scheduling, daily scheduling changes, and taking calls from employees with scheduling conflictsPartners with the General Manager and Payroll department for time sheet reconciliationPartners with the General Manager in the investigation of client complaintsPartners with the General Manager in the investigation of all vehicle accidents, involving a Top Guard employee with a Top Guard vehicle or client vehiclePartners with the General Manager calling out schedules to employeesPartners with the General Manager with coordination of mobile patrol efforts and coordinate quality assurance data entry of informationHelps manage weekly Payroll Status Change forms for job-site changesHelps manage new contact start-up and current contract maintenanceResponsible to partner with the Account Manager for timely, accurate and complete reports on the operating condition of the assigned contractsAct as Scheduling Coordinator for all call-offs, late arrivals, no-shows, shift variances (worked hours changed due to whatever reason), special coverage needs, emergencies, and questions to management or payroll issuesResponsible for faxing of schedules to various job-sites and verifying that schedules were receivedMaintain training rosterMonitor DCJS compliance of assigned personnel and remind officers of pending registrations required. Perform other duties when there are certain circumstances where immediate communication to management is required; property damage, criminal activity on the site, client complaints, discovery of a serious safety hazard, weapons incidents, serious improprieties or actions of a TG security officerResponsible to act as liaison between Top Guard and DCJS regarding issues with registrations and follow up on problemsPerform any other duties, as assigned by the General Manager Show less
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Allied Universal
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United States
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Professional Services
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700 & Above Employee
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Security Operation Officer
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Aug 2017 - Mar 2018
Ensures that the facility is provided with high-quality security services to protect people and property Communicates effectively with the security and safety teams at the facility to assure business continuity Builds, improves and maintains effective relationships with both client employees and guests Answers phones, greets guests and employees Monitors closed circuit television systems and alarms Monitors and operates facility computers systems regularly, as assigned Remains flexible to ever changing environment; adapts well to different situations Reports safety concerns, security breaches and unusual circumstances both verbally and in writing Handles security issues or emergency situations appropriately. Contacts Emergency Services, such as EMT, Fire Dept., etc. Fully embraces security/safety training programs to enhance their ability to advance in their careers Participates in industry specific security/safety training programs to offer our clients the best trained officers at their sites Maintains awareness of and familiarity with the site-specific operations performance manual and post orders Show less
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Securitas
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Security and Investigations
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200 - 300 Employee
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Security Officer/SOC Officer/ Rover
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Jun 2014 - Aug 2017
SOC Officer-Ensures that the facility is provided with high-quality security services to protect people and property Communicates effectively with the security and safety teams at the facility to assure business continuity Builds, improves and maintains effective relationships with both client employees and guests Answers phones, greets guests and employees Monitors closed circuit television systems and alarms Monitors and operates facility computers systems regularly, as assigned Remains flexible to ever changing environment; adapts well to different situations Reports safety concerns, security breaches and unusual circumstances both verbally and in writing Handles security issues or emergency situations appropriately. Contacts Emergency Services, such as EMT, Fire Dept., etc. Fully embraces security/safety training programs to enhance their ability to advance in their careers Participates in industry specific security/safety training programs to offer our clients the best trained officers at their sites Maintains awareness of and familiarity with the site-specific operations performance manual and post orders Rover- Performing security patrols, interior and exterior, protecting property from theft, fire and water leaks and writes reports Enforce building security procedures, including parking regulations Use automated patrol software system to document building patrols Respond to alarms, emergency situations and other calls for assistance You may also be asked to perform other related duties as assigned by a Site Supervisor, Lead Officer or Operations Manager. Provide any needed assistance to customers, employees and visitors with the department's procedures. This assistance may come in the form of lifting or carrying incapacitated or injured persons, assisting with building evacuations, promptly investigating water leak as well as fires. Show less
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Public Partnerships
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Financial Services
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1 - 100 Employee
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PCA- Personal Care Attendant
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Jul 2011 - Aug 2013
Provided care for elderly woman with cerebral palsy. Duties include personal care of daily needs such as grooming, bathing, preparing food and feeding, administer medication, housekeeping, OT and PT exercises, errands, entertainment outings, doctor and specialist communication in health decline, and mental and spiritual companionship. Provided care for elderly woman with cerebral palsy. Duties include personal care of daily needs such as grooming, bathing, preparing food and feeding, administer medication, housekeeping, OT and PT exercises, errands, entertainment outings, doctor and specialist communication in health decline, and mental and spiritual companionship.
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Office Manager
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Aug 2010 - Apr 2011
Performed general office duties such as handling phone calls/ complaints, scheduling, registration and assistance in filling out forms, opened and sorted mail and confidential records according to HIPPA guidelines, supplied all administrative support to Director of Operations, Executive Administrator, Nurse Manager and Nurse staff, procurement, attend and organize networking/ marketing seminars, etc. Performed general office duties such as handling phone calls/ complaints, scheduling, registration and assistance in filling out forms, opened and sorted mail and confidential records according to HIPPA guidelines, supplied all administrative support to Director of Operations, Executive Administrator, Nurse Manager and Nurse staff, procurement, attend and organize networking/ marketing seminars, etc.
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Sussex I State Prison
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Senior Corrections Officer
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Feb 2008 - Nov 2010
Perform post duties according to state and local regulations, supervise inmate activity insuring security of inner and outer perimeters, transport inmates to and from court and/or medical facilities, operate post weapons according to standards and use, perform routine inspections, document and record breaches and contraband, etc. Perform post duties according to state and local regulations, supervise inmate activity insuring security of inner and outer perimeters, transport inmates to and from court and/or medical facilities, operate post weapons according to standards and use, perform routine inspections, document and record breaches and contraband, etc.
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AAFES- Dan Daniels Distribution
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United States
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Warehousing and Storage
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1 - 100 Employee
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HPP5 Leader/ Material Handler II
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May 2003 - Aug 2006
Receiving/ Shipping/ Order Selection Supervisor and Material Handler experience: Conduct inventory, receive inventory, and process materials using MHE forklift and equipment. Responsible for supervision of 10+ associates ensuring orders are being picked from warehouse locations and delivered on time making daily production. Document and log product information into warehouse computer system providing information for daily end of the day manager reports. Receiving/ Shipping/ Order Selection Supervisor and Material Handler experience: Conduct inventory, receive inventory, and process materials using MHE forklift and equipment. Responsible for supervision of 10+ associates ensuring orders are being picked from warehouse locations and delivered on time making daily production. Document and log product information into warehouse computer system providing information for daily end of the day manager reports.
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Education
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2015 - 2015
American InterContinental University
Associate's Degree, Criminal Justice- Crisis Management and Homeland Security -
2003 - 2004
Tidewater Tech- Newport News
Diploma, Medical Assistant -
2017 -
FEMA Emergency Management Institute
Certificate Program, Crisis/Emergency/Disaster Management -
2016 -
CRI Crisis Response International
Certification, International Emergency Responder -
2015 -
1st Virginia Safety Training Academy
Armed Security 75E -
2015 -
Virginia Beach Justice Initiative
Human Trafficking -
2014 -
Eagle Security Solutions
Private Investigation 02E -
2013 -
KLOVE
Disaster/ Grievance Emergency Response -
2012 -
CERT
Newport News Emergency Response
Community
