Experience

LearningWell

• Sweden
• IT Services and IT Consulting
• 1 - 100 Employee

• System Developer

  • Feb 2022 - Present

• Biztalk Developer

  • Aug 2021 - Feb 2022



Acmetel FZC

• United Arab Emirates
• Telecommunications
• 1 - 100 Employee

• Senior Software Support Engineer

  • Mar 2017 - Aug 2019

  Retail Modules worked on ⦁ Conference Call Module ⦁ International Balance Transfer (Mobile Top-ups) ⦁ 2FA SMS API My responsibility was: ⦁ Design API workflows from requirements and Level 3 Support ⦁ Responsible for providing support during the integration process with customers and third party software ⦁. Write scripts for reporting and testing purpose(Python, PHP) ⦁. Open trouble ticket on multiple service provider involved via Jira and Zendesk ⦁ Reproduce and debug issues across our network, apps and integrations(SIP call traces via wireshark) ⦁ API response and request method testing via Postman ⦁ Responsible as a single point of contact for both functional stakeholders, developers, and 3rd party ,vendors & partners within subject matter expertise ⦁ Document APIs completely and keeping track of Change history ⦁ Project follow up and reporting to upper managements ⦁ Create and execute test cases while adhering to established software quality standards in general for measuring service quality ⦁ Working with Network Operation Center if issue arises with Conference Call Module/SMS/SIP call ⦁ Participate in code reviews and ensure all solutions are aligned to pre-defined architectural specifications Show less



Acmetel FZC

• United Arab Emirates
• Telecommunications
• 1 - 100 Employee

• NOC Support Engineer

  • Feb 2016 - Sep 2016

  ⦁ Working on VOIP soft switches (Digitalk,Sippy,VOS and Nextone) wholesale⦁ Provisioning of A-Z Routing Generations/Implementation e.g. (LCR/LLCR/Percentage Routing/Distribution Routing/ANI based routing/ Carrier Group distribution distribution routing/ Capacity based Routing etc)⦁ Monitoring and Trouble shooting of live traffic of retail & wholesale VOIP switch partition (Web base enterprise management system, wireshark)⦁ Fault management, Fault Reporting & Alarm evaluation (Detection & Fixing)⦁ Opening and Resolving Trouble Tickets related to Vendors, Customers and Suppliers⦁ Testing different A to Z Routes(I-test,Arptel,) and Resolving issues related to Voice quality, codec compatibility (Via SIP traces using wireshark)⦁ Managing Supplier Rates⦁ Working with finance team in Dispute resolution.⦁ Maintaining/Managing White lists/blacklists groups.⦁ Providing technical assistance to Business Development team in preparing RFPs (Request for proposal) and also assisting them to find most suitable vendors⦁ Knowledge/ Hands on experience of SIP, SDP ,TCP/IP and other relevant signaling and media protocols⦁Diagnosing various QOS related issues by analyzing SIP and Media traces with tools like Wire-shark Show less

• Operations Trainee

  • Aug 2015 - Jan 2016



QuickX

• Islamabad

• Software Engineer(Php)

  • Mar 2015 - Jun 2015

  Database Design, Development , Testing Database Design, Development , Testing



PTCL.Official

• Pakistan
• Telecommunications
• 700 & Above Employee

• internee

  • Jul 2013 - Aug 2013

  I did a project in Database department of PTCL . I worked on 4 module of Human Resource Management System. I did a project in Database department of PTCL . I worked on 4 module of Human Resource Management System.