Accounts Administrator

• Jun 2023 - Present

Retail Assistant

• Jan 2022 - Jun 2023

- Issue receipts, refunds and exchanges as customers need - Guide customers and provide relevant information - Ensure shelves are fully stocked with products - Perform all checkout procedures quickly and accurately each time - Coordinate purchase of goods and worked closely with the owner - Scored a 95% rating on combined customer happiness, checkout efficiency - Issue receipts, refunds and exchanges as customers need - Guide customers and provide relevant information - Ensure shelves are fully stocked with products - Perform all checkout procedures quickly and accurately each time - Coordinate purchase of goods and worked closely with the owner - Scored a 95% rating on combined customer happiness, checkout efficiency

Purchasing Coordinator

• Aug 2021 - Dec 2021

- Monitored incoming shipments from local and overseas, contacted closely with a logistics specialist - Assisted customer service team in answering phone calls, checked inventory, and roughly the date of incoming shipment for specific goods Managed and ordered supplies as needed and maintain inventory records - Proofread 3-6 procurement contracts daily - Reported weekly tasks to the director on time, such as organising daily purchases and updating the logistics status in time to arrange the output of inventory better - Assisted accountant manager in monitoring accounts payable to ensure payments are accurate and timely - Reviewed overseas contracts and packing declarations bilingually in English and Mandarin Show less

Etsy Shop Owner

• Dec 2020 - Jul 2021

Created an online store called ShulinAU selling quality hair accessory items during the Melbourne lockdown from 2020 to 2021. Built and managed an Etsy store with 30+ items since 2020. Oversee all aspects of the business, from purchasing inventory and supplies to developing new products or services. - Established and maintained relationships with suppliers and vendors to secure the best prices possible on products for business operations - Provided customer service to arriving guests to help expedite the check-in process - Handled the financial end of the business, addressed and mailed all monograms to correct destinations around Australia - Composed listings, photographed items, responded to inquiries, and created orders, packaged and prepared shipping labels for sold items - Developed and maintained inventory, managed marketing and advertising of the shop - Determined pricing for products or services based on costs and competition - Developed marketing strategies for products or services to increase sales and brand awareness Show less

Customer Service Specialist

• Dec 2018 - Mar 2020

- Communicated with customers on an ongoing basis to answer questions, resolve disputes, provide further details about items for sale, and collect payment - Communicated with vendors regarding back-order availability, future inventory, and special orders - Monitored inventory and keep track of supplies with advanced skills in Microsoft Excel - Served as the main liaison between customers, management and sales team, shipping carriers - Effectively used company funds to order products and provide the company with high-profit operations - Analysed customer feedback and data to give suggestions to the manager for better customer relationship management Show less

FreelancingHub Intern

• Jul 2019 - Sep 2019

- Designed video structures that meet customer needs- Developed shooting and editing tasks at the same time- Briefed all the work our team does in a speech- Communicated with executive team members, including scheduling with intermediate skills in Microsoft Teams

Leadership and Internship Program

• Jun 2018 - Jul 2019

- Organized orientation and campus tour for new international students in DUELI- Took prospective students and guests on campus tours- Attended off-campus marketing events as ambassadors for DUELI and Deakin University- Organized DUELI festival event and student activity program, ensure that activities meet with organizational requirements, health and safety and general care obligations- Report all hazards, incidents and accidents to coordinators