Experience

CRYSTAL JADE CULINARY CONCEPTS

• Singapore
• Restaurants
• 1 - 100 Employee

• Restaurant Manager (Fine Dining)

  • Oct 2016 - Present

  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards • Preserve excellent levels of internal and external customer service • Design exceptional menus, purchase goods and continuously make necessary improvements • Identify customers needs and respond proactively to all of their concerns Lead F&B team by attracting, recruiting, training and appraising talented personnel • Establish targets, KPI’s, schedules, policies and procedures • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork • Comply with all health and safety regulations Report on management regarding sales results and productivity Show less



Tim Ho Wan

• Philippines
• Food and Beverage Services
• 1 - 100 Employee

• Operations Manager

  • May 2014 - Oct 2016

  • Report on management regarding sales results and productivity • Oversee franchisee restaurant overseas • Identify and implement strategic plans to improve quality of service and productivity • Ensure maximum profitability for the restaurant and maintain good working relations with all customers • Report on management regarding sales results and productivity • Oversee franchisee restaurant overseas • Identify and implement strategic plans to improve quality of service and productivity • Ensure maximum profitability for the restaurant and maintain good working relations with all customers



Tunglok Group

• Singapore
• Food and Beverage Services
• 1 - 100 Employee

• Senior Manager (Tong Le Private Dining)

  • Nov 2009 - May 2014

  • Oversee Overseas restaurant • Wedding, ROM, on-site catering • Event Management • Customer relationship management • Oversee Overseas restaurant • Wedding, ROM, on-site catering • Event Management • Customer relationship management



Royal China @ Raffles

• Guest Relations Officer

  • Jan 2009 - Jan 2010

  • Handles reservation, cold calling • Handles customers complaints • Plan and propose food menus • Handles reservation, cold calling • Handles customers complaints • Plan and propose food menus



Lei Garden Restaurant

• Hong Kong
• Food and Beverage Services
• 1 - 100 Employee

• Guest Relations Officer

  • Jul 2006 - Sep 2008

  • Handles reservation, cold calling • Handles customers complaints • Plan and propose food menus • Handles reservation, cold calling • Handles customers complaints • Plan and propose food menus


Asia Grand Restaurant Pte Ltd
• Guest Relations Officer

  • May 2005 - Jul 2006