Business Unit Head

• Jun 2023 - Present

Technical Lead

• Jul 2022 - May 2023

Assistant Vice President

• Feb 2021 - Sep 2022

Assistant Vice President

• Jul 2020 - Jan 2021

Business Unit Head

• Jun 2017 - Jul 2020

Business Unit Lead

• Apr 2017 - May 2017

Business Unit Head

• Feb 2017 - Apr 2017

Business Unit Lead

• Jul 2016 - Jan 2017

International Sales Manager

• Jul 2015 - Jun 2016

Support / Design Unit Support / Design Unit

Senior Executive

• Mar 2015 - May 2015

Direct Sales at Design Unit. Direct Sales at Design Unit.

Business Development & Sales Lead

• Nov 2008 - Mar 2015

• Creating ideas and strategies for the promotion of web products. • Meeting sales targets through motivating and developing staff. • Monitoring and managing customer care, effective planning, staff training and development. • Communicating with Customers by email and phone to resolved their queries. • Projects coordination with web team and Quality assurance of web projects. • Reviewing and evaluating monthly achievement and producing an end of month report. E-mail: shuja4u@hotmail.co.uk Show less

Key Asst. Business Development Account Manager

• Mar 2008 - Nov 2008

• Reporting to the Business development manager of service quality, primarily responsible for dealing and managing internal customers and all external customers over phone and emails. • Maintaining the Service Quality Customer Service Standards. • Supervising, motivating and manage a team. • Handling and swiftly resolving customer complaints in a professional and effective manner. • Reporting to the Business development manager of service quality, primarily responsible for dealing and managing internal customers and all external customers over phone and emails. • Maintaining the Service Quality Customer Service Standards. • Supervising, motivating and manage a team. • Handling and swiftly resolving customer complaints in a professional and effective manner.

Assistant Operation Manager

• Oct 2006 - Oct 2007

• Reporting to the Operations Manager. • Ensuring compliance with all regulatory, legal and commercial requirements and standards in relation to the safe operation of the Designing effective communication procedures to ensure the smooth running of all operations. • Responsible for seasonal event management for the company (Like Concerts and Boat race Thames Valley) • Reporting to the Operations Manager. • Ensuring compliance with all regulatory, legal and commercial requirements and standards in relation to the safe operation of the Designing effective communication procedures to ensure the smooth running of all operations. • Responsible for seasonal event management for the company (Like Concerts and Boat race Thames Valley)

Controller and Supervisor

• Feb 2005 - Oct 2006

• Reporting to the Operations Manager. • Taking all queries of clients and team and sort out their problems. • Encouraging the highest possible standards of customer service from the team and maintaining the operations. • Reporting to the Operations Manager. • Taking all queries of clients and team and sort out their problems. • Encouraging the highest possible standards of customer service from the team and maintaining the operations.

Desktop Support Engineer

• May 2004 - Jan 2005

• Dealing with front desk clients and use hardware and software tools to isolate, troubleshoot and repair IT hardware problems. • Managing a small team, with a motive in mind to produce best solutions and services to customers. • Reporting to CEO. • Dealing with front desk clients and use hardware and software tools to isolate, troubleshoot and repair IT hardware problems. • Managing a small team, with a motive in mind to produce best solutions and services to customers. • Reporting to CEO.

Assistant Manager System Support

• May 2001 - Jan 2004

• Assist to Manager & managing team members. • Responsible for developing and implementing the organization’s IT strategic plan. • Set-up a Support Section a "Help Desk" function to improve communication and aid in the resolution of I.T. related problems. • Assist to Manager & managing team members. • Responsible for developing and implementing the organization’s IT strategic plan. • Set-up a Support Section a "Help Desk" function to improve communication and aid in the resolution of I.T. related problems.