Experience

CNOOC & Shell

• Chemical Manufacturing
• 200 - 300 Employee

• SAP Analyst

  • Dec 2011 - Present

  Provide first level SAP FI/CO, PS support to CSPC relevant business units. 1. Provide first level support for problems and queries raised by CSPC end-users. In the case of problems escalated to second level support, ensure proper coordination with the second level SAP support to ensure end-to-end resolution of the problem. 2. In the case of enhancement requests – engage with the business to understand the requirements, develop detail functional specifications and develop/implement the request. In cases where the request is escalated to second line support, coordinate with the second line support consultant to ensure end-to-end development and implementation of the change request. 3. In the case of Change Requests:Understand and analyse the business requirement.Work with relevant SAP support staff to ensure that SAP integration aspects are addressed. Once the change is approved, develop a project plan and implement the change – functional and technical design, UAT, training, documentation. 4. Be the backup of other SAP module support, assist L1 to resolve SR, Enhancement and Change Requests. Participated in SAP related projects. 1. Participated in SAP application upgrade project in year 2012 (SAP 4.6C upgrade to ECC6.0) 2. Participated in SAP roll out project for new mergered company.-Year 2016 Show less