Experience

Open Systems Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Human Resources Manager

  • Dec 2020 - Present



Konnect (DSA)

• Kolkata, West Bengal, India

• Human Resources Manager

  • Apr 2018 - Aug 2019

  • Spearheaded complete Employee Lifecycle Management; assisted in complete internal & external HR related matters • Developed organizational guidelines & procedures in coordination with higher management; recommended strategies to motivate employees and conducted RNRs & other employee engagement activities • Assisted in onboarding & recruitment processes including talent identification, checking references & issuing employee contracts • Investigated employees complaints/issues; coordinated employee development plans & performance management framework • Performed orientations & updated records of new staff • Maintained payroll & designed salary structures for permanent & outsourced employees; made challans for ESIC & PF • Scheduled training and prepared modules & PPTs for training • Executed complete entry & exit formalities as well as background verification; shared feedback with candidates • Discussed salaries & HR policies; maintained headcount reports • Managed vendors and coordinated with them for different organizational functions



JALAN DISTRIBUTORS

• 1 - 100 Employee

• Human Resources Manager

  • Jul 2013 - Apr 2018

  • Directed end-to-end HR Operations covering On-boarding, Employee Engagement, Training, Helpdesk, Strategies Implementation, Compensation & Salary, Compliance Management and Centralized HR Database Management • Supported business goals with HR Framework around the key elements of attract, retain, build, engage, excite & transform • Created and implemented holistic HR strategy to meet short, medium & long-term business challenges with focus on areas such as talent & leadership, culture & values & engagement • Coordinated with colleges’ TPOs and conducted Campus Drive • Scrutinized the MIS reports and HR dashboards for management decision-making; maintained statutory records and administered various inspections related to PF, ESIC, and Labour Departments • Spearheaded Talent Management & Acquisition, based on business plan basis the defined talent acquisition strategy • Established comprehensive performance management and compensation framework; managed appraisal process across the levels linked to reward management and career growth; administered KRAs setting, conducted mid-year review, annual review, bell curve & finally submitted for approval for an increment & promotions • Supervised payroll processing functions involving computation of salaries, attendance, leave, extra works, compensatory offs, adjustment days, promotions & so on.



Pounds & Dollars

• Indore, Madhya Pradesh, India

• Process Trainer /Recruiter

  • May 2011 - Dec 2011

  • Coordinated with Clients’ Trainers and got certified for process training • Conducted pre-process & process training for Australian, UK & US Processes • Interviewed and screened candidates • Conducted mock calls and role-plays to prepare batch for certification • Supported batch during On Job Training (pre-certification); delivered high yield and throughput • Ensured refreshers for recertification and post Go-Live stage • Coordinated with Clients’ Trainers and got certified for process training • Conducted pre-process & process training for Australian, UK & US Processes • Interviewed and screened candidates • Conducted mock calls and role-plays to prepare batch for certification • Supported batch during On Job Training (pre-certification); delivered high yield and throughput • Ensured refreshers for recertification and post Go-Live stage



Voodoo Enterprise

• Indore

• Process Trainer

  • Dec 2009 - Feb 2011

  • Led process training by monitoring competency grids & identifying training needs for skill / competency up-gradation • Designed & conducted customized training programs & contents and ensured that the initiatives were aligned with organizational goals and culture by utilizing contemporary pedagogy, learning tools and methodology • Collected and collated training program feedback and performed value added analysis for enhancing program effectiveness • Arranged On-Boarding & Induction Sessions for all new joiners; provided learning interventions as per the competency framework • Compiled comprehensive training reports that detailed learning objectives, alternative delivery success rates, attendance, testing, assessment scores & training expenditures



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care Executive

  • Jul 2009 - Aug 2009