Experience

ibis One Central - World Trade Centre Dubai

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Nov 2023 - Present

  Dubai, United Arab Emirates



The Canvas Hotel Dubai - MGallery Hotel Collection

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Sep 2021 - Mar 2023

  Dubai, United Arab Emirates Leading a team of 19 members & working to put their energy in the same direction to achieve the departmental objectives. Responsible right from hiring till their appraisals. Manage team members and subordinates, working in a team or individually, to maximize their performance and contribution. Monitor and measure how the team members undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve… Show more Leading a team of 19 members & working to put their energy in the same direction to achieve the departmental objectives. Responsible right from hiring till their appraisals. Manage team members and subordinates, working in a team or individually, to maximize their performance and contribution. Monitor and measure how the team members undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Oversee a hospitality revenue by understanding, monitoring, predicting and reacting to consumer behaviour, in order to maximize revenue or profits, maintain budgeted gross profit and minimize expenditures. Monitor formal or official viewings and examinations in order to regularly test and inspect property and equipment. Handle financial administration of your department, keep the costs down to only necessary expenses and maximize the revenues of your organisation. Lead redecoration of hospitality establishment by staying up to date with trends in decoration, fabrics and textiles and implementing necessary changes in order to meet changing desires and expectations. Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes. Instruct the reception staff in order to make sure the staff can execute their tasks adequately, efficiently and according to guidelines. Monitor daily scheduling of room bookings, following quality standards and resolving special situations in front operations. Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements. Oversee maintenance activities, making sure that the team is following procedures and ensuring routine and periodic refurbishment and maintenance activities. Show less



Emaar Hospitality Group

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • Sep 2019 - Sep 2021

  Dubai, United Arab Emirates



Novotel & Adagio Abu Dhabi Al Bustan

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Duty/Night Manager

  • Apr 2018 - Sep 2019

  Abu Dhabi, United Arab Emirates



Al Marina Investment

• Executive

  • Apr 2017 - Mar 2018

  Abu Dhabi, United Arab Emirates



Al Khoory Hotels

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Guest Relations Manager

  • Sep 2016 - Feb 2017

  Dubai, United Arab Emirates



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Duty Manager

  • Nov 2014 - Feb 2016

  Gurgaon, India • Responsible for trainings in the department. Discussing training priorities with section heads, drafts/reviews training schedules for the month and authorizes activities. • Ensuring all the guests profiles are updated. Responsible for managing the pay master’s and an active member of the credit meeting of the front office. • Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction. Keeping a… Show more • Responsible for trainings in the department. Discussing training priorities with section heads, drafts/reviews training schedules for the month and authorizes activities. • Ensuring all the guests profiles are updated. Responsible for managing the pay master’s and an active member of the credit meeting of the front office. • Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction. Keeping a track of all online feedbacks (booking.com, trip advisor) & ensuring that the hotel rank keeps on getting better. • Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts. • Controlling any rebates/allowances issued through the Front Office. • Ensuring that good relations are maintained with all internal departments e.g. Housekeeping, Food & Beverage and to meet with them regularly to discuss opportunities and any internal challenges. • Responding to all the night auditing issues or queries if there is any discrepancy raised by the night auditor. • Closely working with the Front Office Manager & assisting him in his day to day tasks (Investigations about the feedbacks), month end reporting. • Updating the payroll for the front office team & to ensure that there are no discrepancies in terms of their attendance. Show less



Carlson Rezidor Hotel Group

• Belgium
• Hospitality
• 500 - 600 Employee

• Duty Manager

  • Nov 2013 - Oct 2014

  Gurgaon, India • Training colleagues with full knowledge of product, services and system. • Handling operational functions like pre-shifts staff briefings, creating the duty roster, shift management. • Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service and maximum guest satisfaction. • Handling block movements like conferences and weddings. • Ensuring guest interaction targets are met. Ensuring high… Show more • Training colleagues with full knowledge of product, services and system. • Handling operational functions like pre-shifts staff briefings, creating the duty roster, shift management. • Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service and maximum guest satisfaction. • Handling block movements like conferences and weddings. • Ensuring guest interaction targets are met. Ensuring high quality services and optimum resource utilization for maximum service quality. • Organizing and conducting practical and theoretical training programs, to enhance skills and motivational levels. • Handling Night Auditing Procedures. Compiling Daily Revenue Report. • Preparation of Month End Reports. • Maintain inter-department relationships to ensure seamless customer service & smooth day to day operations. • Ensure that all the operational standards set for all the equipments and processes are followed. • Carlson Club Champion for the hotel – Carlson club being the loyalty program adopted by all Carlson hotels worldwide. • Keeping a tab over the day to day operational activities at the Front Desk. • Formulating & Monitoring training schedules for the staff. • Approve upgrades and special amenities, room blocking, checking of C-Forms. • Consistently managed staff by utilizing an open-door policy for both line employees and Supervisors. Successfully improved operations, by creating harmony & team atmosphere. • Maintain regular contacts with corporate & individual customers & build strong relationships with them. • Doing regular spot checks, audit for cash to ensure things are in place whenever an audit is done by finance department. • Closing monthly long stayers billing. • Meeting & greeting the Carlson club members & other VIP’s, ensuring that extra care is taken for them. Show less



Pullman Gurgaon Central Park

• Front Office Executive

  • Mar 2013 - Aug 2013

  Gurgaon • Attending various training sessions of Accor standards, systems & processes. • Conducting class room sessions and opera training classes. • Preparing role plays & then performing the same as live demonstrations. • Responsible for overall GSI score of the hotel, maintaining minimum score level for check-in & check-out. • Managing guest history & effectively use of guest profile to ensure higher guest satisfaction. • Handling guest complaints, increasing guest interaction.

• Front Office Supervisor

  • Oct 2011 - Mar 2013

  Gurgaon, India • Attending various training sessions of Accor standards, systems & processes. • Conducting class room sessions and opera training classes. • Preparing role plays & then performing the same as live demonstrations. • Responsible for overall GSI score of the hotel, maintaining minimum score level for check-in & check-out. • Managing guest history & effectively use of guest profile to ensure higher guest satisfaction. • Handling guest complaints, increasing guest interaction.



The Oberoi, New Delhi

• Hospitality
• 200 - 300 Employee

• Associate

  • Dec 2009 - Jul 2011

  Delhi Area, India • Maximizing Guest Satisfaction, prompt & efficient service to all guests. • Maintain inter-department relationships to ensure seamless customer service & smooth day to day operations. • Being the one point of contact for guests in the hotel. • Providing personalised services to VIP guests.