Experience

Hotel BLU Vancouver
• Canada
• Hospitality
• 1 - 100 Employee
• Guest Services Supervisor

  • Mar 2023 - Present

Sheraton Vancouver Guildford Hotel
• Canada
• Hospitality
• 1 - 100 Employee
• Guest Services Manager

  • Oct 2022 - Mar 2023


Civic Hotel, Autograph Collection

• Canada
• Hospitality
• 1 - 100 Employee

• Guest Experience Manager

  • May 2022 - Sep 2022

  - Leads by example, develops and supervises daily operations of the Front Office; assists with check-ins and check-outs at the front desk; while consistently maintaining a high level of service.- Handles guest comments and concerns in a timely and professional manner, ensuring guest needs are met.- Helps achieve departmental goals and contributes ideas for better guest satisfaction, colleague relations and revenue enhancement by providing motivational leadership.- Acts as a resource to Front Office and Rooms Division associates and other managers ensuring inter-departmental communication is present.- Collaborates with the Housekeeping Manager to ensure pre-arrival requirements are met in preparation for check in.- Works in conjunction with hotel security officers to respond to disturbances in guest rooms, medical emergencies, undesirable guests and including overall safety and security throughout the hotel.- Oversees all areas of the hotel operation in the absence of senior management, acting upon urgent issues as required and reporting observations to the Front Desk Manager.- Monitors work hours, scheduling and vacation planning of Front Desk associates while adhering to budget labor costs based on hotel occupancy and work volumes.- Ensures the lobby, front desk and all public areas are clean, tidy and well maintained.- Participates in recruitment selection, training and performance management of Front Office team members.- Attends various meetings and hotel functions relating to the Front Office function as required.Is able to work in other areas within Room Division to cover as needed.- Performs any other duties as assigned by management. Show less

• Guest Experience Supervisor

  • Aug 2021 - May 2022

   Achieve departmental goals and contributes ideas for better guest satisfaction, colleague relations and revenue enhancement by providing motivational leadership. Oversees all areas of the hotel operation in the absence of senior management, acting upon urgent issues as required and reporting observations to the Front Desk Manager.  Handles guest comments and concerns in a timely and professional manner, ensuring guest needs are met.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Assistant Manager Front Office

  • Jan 2020 - Jul 2020

   Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.  Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.  Boost Financial Performance (Upselling, Room Revenue, Operation Auditing).

• Management Trainee

  • Jul 2018 - Jan 2020

   Assisted with administrative tasks to better understand industry processes.  Shadowed managers to gain an understanding of organizational expectations and management techniques.  Assisted with projects and responsibilities to foster relationships with internal departments.  Collaborated with management on marketing and revenue strategies.



Hyatt Regency

• United States
• Hospitality

• Internship Trainee

  • Dec 2016 - Mar 2017

   Provided assistance to others to complete tasks on time.  Performed clerical tasks, including answering emails, ordering supplies, and organizing and cleaning the workplace.  Front Office: (Sorting of Bills, Preparing registration cards, Concierge services, Baggage handling and guest services)  Kitchen: (Understanding menu, Ordering, and distribution of stock)  F&B: (Daily restaurant work execution)  Housekeeping: (room cleaning, guest service, discrepancy reports).  Provided assistance to others to complete tasks on time.  Performed clerical tasks, including answering emails, ordering supplies, and organizing and cleaning the workplace.  Front Office: (Sorting of Bills, Preparing registration cards, Concierge services, Baggage handling and guest services)  Kitchen: (Understanding menu, Ordering, and distribution of stock)  F&B: (Daily restaurant work execution)  Housekeeping: (room cleaning, guest service, discrepancy reports).