Experience

BOB Financial Solutions Limited

• India
• Financial Services
• 300 - 400 Employee

• Credit Underwriter at BOB Financial Solutions Limited

  • Oct 2019 - Present

  Credit Underwriter at BOB Financial Solutions Limited



Paytm Payments Bank

• India
• Banking
• 700 & Above Employee

• Risk Compliance Manager

  • Jun 2018 - Oct 2019

  Designation- Assistant ManagerDepartment – Risk & Compliance (Kanpur , Farrukhabad , Kannauj , Mainpuri,) Jun 2018 to Oct-2019 Duties-  Audit Every active outlet as per audit checklist. During Audited Outlet ensure no any unnecessary activity done by outlet owner. All Audited report share by Bank as per daily basis. Handling Customer Problem and solved them in TAT.  Collection of Customer KYC Form from the selective merchant. Responsible for expanding the business of Paytm Payment Bank in respective location  Maintaining & organizing the individual performance on the analysis of daily MIS. Keep tracking the KYC and Money Transfer & business of towns on real time. To ensure the MTD & FTD target of the individual. To analyze the sales report & identify the gaps. To ensure & implement the all new schemes at ground level. To review the performance of individual on weekly basis. To keep the record & performance of the store of tertiary sales.



Jio

• India
• Telecommunications
• 700 & Above Employee

• Senior Executive

  • Jan 2016 - Jun 2018

  Designation- On Boarding Executive Jan 2016 to Jun 2018 Department- Customer Service & customer acquisition (Lucknow) Duties-  Handling 2 JIO POINT STORES (Retail Outlet)& Responsible for Sales & Service (Store Audit, SIM Replacement, New Customer Acquisition & Mobile Handset Replacement Service). Handling a Team of 4 Jio Point Manager &Jio Point Asst. Manager, 10 FOS, 4 XDSS & 1 OBE. Monitoring daily reports received Circle&Updating MIS on weekly and monthly base and sending to the Circle office at Lucknow.  Share reports and discussion with sales team to improve the business and compliance level. Monthly audits of CAF on DOT guidelines.  Handling the grievances at Jio Center Level. Sales and services of Handset (LYF & JIO Phone). To interact with the customers & Provide FTR or raise SR in CRM. To ensure & implement the all new schemes at ground level. To review the performance of individual on weekly basis. To keep the record & performance of the store of tertiary sales.Partially working as a JML (Jio Money Lead)- Collection of Jio Money Merchant Application Form (MAF) from the selective merchant and on boarded MAF in the system. Tracking the M-DSS (Money direct sales specialist) productivity and resolving the problems. Preparing the MIS of On boarded Jio Money Merchant as required.  Also responsible for expanding the business of Jio Money in respective location.



Idea Cellular Ltd

• India
• Telecommunications
• 700 & Above Employee

• Executive

  • Oct 2012 - Jan 2016

  Designation- Activation Officer (Prepaid) Department- Customer Service (Kanpur) Oct.2012 – Jan 2016 Duties- To ensure Distributor Beat Schedule, in warding, L2 audit, Data entry as per defined process. To ensure distributor beat done within TAT and further in warding, L2 audit, Data entry done as per defined TAT. Implementation of new initiatives, Automation or process initiatives to reduce efforts / cost. Timely sharing of MIS Reports, Entry & Approval MIS, Beat wise pickup tracker Etc. To verify the data entry in the system with respective CAF and update the changes if any including De-Dupe  To ensure that Correct Data will be entered by Docs agency. Ensure non compliant forms are not activated and returned back to distributor after scanning/Photo copy and updating the reason for non compliance. Audit the form as per laid down parameters to ensure compliance including outbound activity (Data card, out station and foreign national) Regulatory parameters will be clearly defined and check list will be provided to all pick up and L2 auditors, Sample CDR check for outbound activity.Achievement-  Awarded top performed in circle for the working of 95% number unbar and 90% 59059 done for the month of June, July, August, September, October, November, and December-2015. Awarded from Zonal Head for Completing 100% activations before given timeline for the month of September 2014.



SoftAge Information Technology Limited

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Verification Executive

  • Oct 2010 - Sep 2012

  Softage Information Technology Limited- Softage Information Technology Limited (Vodafone) is India’s largest Caf Management Service Provider. Designation- Verification Executive Department- Customer Service (Lucknow) Oct. 2010 - Oct 2012 Duties-  Handling 15 man powers in Office & 20 Field executives. Handling agency for Caf pickup & Rejection delivery in TAT. Handling CAF Entry in CRM. Follow up for entry of Customers Cafs within TAT Maintaining Daily & Various MIS. Handling of distributors & Sales executives.  To be trained Runner regarding Caf qualities & Parameters. Area of expertise –  Team management Business development Setting strategy