Shubhangi Arora
Manager - Customer Success at Graphy- Claim this Profile
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Topline Score
Bio
Credentials
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Eligibility for Assistant Professor
University Grants Commission (ugc)Jul, 2018- Nov, 2024
Experience
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Graphy Inc.
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United States
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E-Learning Providers
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100 - 200 Employee
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Manager - Customer Success
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Apr 2022 - Present
> Handling an account set of 210+ creators with recurring renewal cycles.> Owning the complete creator lifecycle for 210 active customers from Onboarding, Adoption, Expansion to Renewals.> Ensuring churn reduction, improving renewal likelihood and increased customer satisfaction.> Providing all-time support to new recruits and helping them understand the customer journey on the platform.> Helping creators understand the process of App creation.> Meeting pre-defined metrics around revenue growth through upsell/cross-sell and deep product and service adoption.> Taking initiatives to ensure 100% adoption of a new process among the team.> Providing end-to-end support to all creators via webinar mode of support delivery.> Helping creators scale and monetize their revenue stream and devising strategies for the course and platform promotion. Show less
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Associate Manager - Customer Success
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Dec 2021 - Apr 2022
> Working with a major portfolio of creators and helping them increase their GMV by introducing and explaining to them about the newly launched features. > Up-selling and cross-selling onboarded clients with respect to better plans and benefits.> Working on churned customers to ensure they are revived on bigger and better plans.> Serving as a link between the Creator and Organization.
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Spayee
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Deputy Account Manager
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Jul 2021 - Dec 2021
> Building trustworthy relationships with major clients to ensure they are comfortable sharing their issues and do not turn to competition.> Identifying and pursuing upselling and cross-selling opportunities to drive revenue growth.> Ensuring that the creators grow in terms of knowledge and business.> Helping creators understand the process of Android and iOS App creation.> Providing end-to-end support to creators, including onboarding, migration, technical support, renewal and upsell/cross-sell.> Serving as the link of communication between key customers and internal teams.> Ensuring timely payment is made by the client.> Coordinating with the product team, following up on escalated complaints, and sharing feedback with internal teams. Show less
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Associate Account Manager
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Oct 2020 - Jul 2021
> Educate and guide new creators on how to use the product/platform.> Giving complete product demonstration to help them understand their account and platform setup. > Understanding the product thoroughly in order to provide technical support to the clients.> Working closely with the Sales, Product and Support teams to ensure seamless creator onboarding. > Ensuring timely response to creators' emails, chats and calls for query resolution and creator satisfaction.> Ensuring that timely payment is made by the creator. Show less
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MyGate
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India
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Software Development
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700 & Above Employee
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Client Account Manager
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Jun 2019 - Aug 2020
• Established and managed client relationships, providing tailored solutions to meet their unique business needs and goals. • Proactively identified and pursued upselling and cross-selling opportunities to maximize revenue growth. • Spearheaded the onboarding process for new clients, including training and ongoing support. • Built and maintained strong relationships with clients through positive and consistent communication. • Acted as a subject matter expert on products and services, offering strategic guidance and support. • Participated in sales and marketing activities to drive awareness of products and services among prospective clients. • Monitored customer satisfaction levels and implemented corrective actions to ensure customer satisfaction. Show less
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GSK Consumer Healthcare India
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India
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Manufacturing
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400 - 500 Employee
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Summer Internship
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Apr 2018 - Jun 2018
Worked as an Intern in Research & Development Domain of the Organisation. Undertaken Project on "Hospital Nutrition and Opportunities". Worked as an Intern in Research & Development Domain of the Organisation. Undertaken Project on "Hospital Nutrition and Opportunities".
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Eros Hotel
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Kenya
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Food & Beverages
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1 - 100 Employee
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Intern
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Jun 2016 - Jul 2016
Intern in Hygiene and Quality Assurance Department. Prepared a Summer Training report on "Hygiene and Quality Assurance". Intern in Hygiene and Quality Assurance Department. Prepared a Summer Training report on "Hygiene and Quality Assurance".
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Education
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2017 - 2019
Mount Carmel College, India
Master's degree, Food Science and Nutrition -
2014 - 2017
Lady Irwin College
Bachelor's degree, Food and Nutrition -
1998 - 2014
Ryan International School
Medical, Medicine
Community
