Experience

GKK Consultants Sdn Bhd

• Malaysia
• Education Administration Programs
• 1 - 100 Employee

• Head of Claims. Senior Business Development Executive. Professional Examination Coordinator

  • Jan 2023 - Present

  Petaling, Selangor, Malaysia

• Senior Operation Executive & Professional Examination Coordinator

  • Aug 2019 - Jan 2023

  Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Digital Marketer & Consultant

  • Aug 2019 - Oct 2019

  Bangsar GKK- Specialises in Technical related certification programs which are accredited by various International Bodies #ITIL #ITILPractitioner #PRINCE2Foundation #Prince2Practitioner #Leansixsigma #Cobitfoundation #COBIT5 #CCNA #AGILE #BLOCKCHAIN #ArtificialIntelligence #PMP #TOGAF #EXINSCRUMMASTER #ISO9001:2000 #ISO27001 #Cloud #BIGDATA #Softskillsworkshops #MBA #CompTIA A+ #DEVOPSFoundation #Dataanalytics #IR4certification



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Global Support Executive

  • Feb 2013 - Oct 2018

  Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Aliasing with Hong Kong business partner on daily query Managing asset and stock transfer Aliasing with market data Setting up security coding Preparing daily reports on manual trade capturing system Handling equities and bond related trades Managing global custody account for Hong Kong clients Managing overseas markets on a global scale Aliasing with fund service and client service team Assisting other fund services such as mutual funds Handling dual… Show more Aliasing with Hong Kong business partner on daily query Managing asset and stock transfer Aliasing with market data Setting up security coding Preparing daily reports on manual trade capturing system Handling equities and bond related trades Managing global custody account for Hong Kong clients Managing overseas markets on a global scale Aliasing with fund service and client service team Assisting other fund services such as mutual funds Handling dual currency Handling TELUS security for Canadian Market Handling withdrawal & deposit Creating free format messages Handling and repairing all types of SWIFT messages Handling split and pair off trade

• Global Support Executive

  • Feb 2011 - Nov 2013

  Kuala Lumpur, Malaysia Providing back end processing and customer contact services to CANADA market. Responsible for all types of queries sent by Client Service and Client regarding account opening. Foster professionalism, motivation and team work to drive the team towards excellence. Ensure core standards are adhered to at all times, FIM is understood and guidelines followed. Cultivate strong customer relations and exercise mature and diplomatic approach to problem resolutions in accordance to centre… Show more Providing back end processing and customer contact services to CANADA market. Responsible for all types of queries sent by Client Service and Client regarding account opening. Foster professionalism, motivation and team work to drive the team towards excellence. Ensure core standards are adhered to at all times, FIM is understood and guidelines followed. Cultivate strong customer relations and exercise mature and diplomatic approach to problem resolutions in accordance to centre objectives Process Standby Fee Set Up and Change Procedures Process deals with funding of customers request for a New Bankers Acceptance Process customers request for Convert Loan to Bankers Acceptance. Posting of the Stamping Fee into the I/E Account Obtain and review Forward Contracts Booking and Matured for customers. Locate Customer record on SIS, view progressive ledger to verify balance of open contract matches to the take-up of original contract Deals with customers Credit Enquiry on Current Account (CUA, CUI and CAI) and Operating Overdraft (O/D). Deals with Credit Enquiry – Outgoing on credit check on different Financial Institutions Involve in Loan and Mortgage Fund Transfer for customers. Handling with customers Loan Line Account (Closing current Loan Line and Opening New Loan Line) Set up Standing Instruction as a reminder for maturing Loan Line. Changing Review Date of customer’s facilities Facilities cancelation and setting up new facilities for customers. Renew and maintenance of customers CARM application Calculate interest and refund back to customers due to rate and limit changes. Extend expired customers loans. Input Security value Loan Payment request and Loan Payout request processing



SCOPE International

• France
• Business Consulting and Services

• Internship Trainee (SIMA)

  • May 2011 - Aug 2011

  Kuala Lumpur, Malaysia Filing, Data Maintenance, Data renewal, Audit Confirmation & assisting CRC china team to clean up the error. To interpret client’s instruction/ request and process the instruction in accordance to policies and procedures To ensure high quality processing service to achieve maximum custom