shuang xi zhu
企业培训师 at TeleDirect- Claim this Profile
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(386) 825-5501
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Beijing, China, CN
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Credentials
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处理客户投诉
LinkedInAug, 2021- Nov, 2024 -
电话式客户服务
LinkedInAug, 2021- Nov, 2024 -
谈判基础知识
LinkedInAug, 2021- Nov, 2024 -
同理心沟通
LinkedInJul, 2021- Nov, 2024 -
建立信任
LinkedInJul, 2021- Nov, 2024 -
有效倾听
LinkedInJun, 2021- Nov, 2024 -
颠覆自我
LinkedInJun, 2021- Nov, 2024 -
向上管理
LinkedInMay, 2021- Nov, 2024 -
成为优秀导师
LinkedInMay, 2021- Nov, 2024 -
打造你的团队
LinkedInApr, 2021- Nov, 2024 -
Customer Service: Serving Customers Through Chat and Text
LinkedInMar, 2021- Nov, 2024 -
人际沟通
LinkedInMar, 2021- Nov, 2024 -
合作型领导力
LinkedInMar, 2021- Nov, 2024 -
开展高难度对话
LinkedInMar, 2021- Nov, 2024 -
管理基础知识
LinkedInMar, 2021- Nov, 2024 -
结果导向式辅导
LinkedInMar, 2021- Nov, 2024 -
领导者的肢体语言
LinkedInFeb, 2021- Nov, 2024 -
创意五步法
LinkedInDec, 2020- Nov, 2024 -
学习数据科学:用数据说话
LinkedInDec, 2020- Nov, 2024 -
学会拒绝
LinkedInDec, 2020- Nov, 2024 -
新员工入职培训
LinkedInDec, 2020- Nov, 2024 -
Excel 基础培训 (Microsoft 365/Office 365)
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PowerPoint 2016 实用技巧
LinkedInNov, 2020- Nov, 2024 -
从个人贡献者转变为管理者
LinkedInNov, 2020- Nov, 2024 -
创新的客服技巧
LinkedInNov, 2020- Nov, 2024 -
向上管理、向下管理与平行管理
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团队沟通
LinkedInNov, 2020- Nov, 2024 -
培养成长型思维
LinkedInNov, 2020- Nov, 2024 -
培养领导气质
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培养高情商
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学习的敏锐度
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客服技巧系列:问题解决与分析
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战胜拖延症
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放下内在批评:释放创造力
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无意识偏见
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职业社交网络
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设计成长策略
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避免职业倦怠
LinkedInNov, 2020- Nov, 2024 -
高情商领导
LinkedInNov, 2020- Nov, 2024
Experience
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TeleDirect BPO Kft
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Hungary
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Outsourcing/Offshoring
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1 - 100 Employee
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企业培训师
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Jun 2018 - Present
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