Shuaib Mohammed Hafiz, GMBPsS
Night porter at Halifax Hall Hotel- Claim this Profile
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Malayalam Native or bilingual proficiency
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English Full professional proficiency
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Tamil Native or bilingual proficiency
Topline Score
Bio
Credentials
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Understanding Research Methods
SOAS University of LondonMar, 2023- Nov, 2024 -
Human Resources Analytics
University of California, Irvine Division of Continuing Education I CourseraFeb, 2023- Nov, 2024 -
ICH GOOD CLINICAL PRACTICE E6 (R2)
The Global Health NetworkJan, 2023- Nov, 2024 -
Graduate basis chartered member
The British Psychological SocietyNov, 2022- Nov, 2024
Experience
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Halifax Hall Hotel
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Hospitality
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1 - 100 Employee
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Night porter
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Mar 2023 - Present
Build and maintain a high profile in the Reception and Front Office area throughout shift, in particular during shift change over and commencement of morning operations. Resolve complaints and feedback with tact and diplomacy at all times. Manage efficient handling of incoming phone calls, e-mails, and messages. Communicate with University of Sheffield Security Officers on patrols of hotels. Participate in all emergency situations in accordance with policy to ensure law, order, and safety. Enable the delivery of service, appearance, and cleanliness of the highest standards. Collaborate with Duty Managers and Receptionists in preparation of all updates and reports. Show less
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Aldis medcare
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Kerala, India
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Research Assistant
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Dec 2021 - Mar 2023
▪ Collected data about the market by reaching out medical store in the primary target business area ▪ Analysed the quality of the product of the competitors and the trends in market area ▪ Helped to choose the right product to start selling in area based and market based with making optimum profit. ▪ Significant growth is evident in the sales with choosing the correct product and market. ▪ Provided advice to the HR team in the hiring process and training of new employees. ▪ Monitoring the employees needs with psychological tools and help them to provide an optimum level of performance without affecting their mental health. ▪ Achieved a good start for the company by adhering with strategies put forward. Show less
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Giraffe
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United Kingdom
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Hospitality
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100 - 200 Employee
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BOH member
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Oct 2021 - Mar 2023
Joined as a kitchen porter and promoted as a salad chef, now working as a line chef. Developed critical thinking skills by evaluating the quality and quantity of food items. Assisted in planning and organising within a group environment and increased profitability by managing stocks. Joined as a kitchen porter and promoted as a salad chef, now working as a line chef. Developed critical thinking skills by evaluating the quality and quantity of food items. Assisted in planning and organising within a group environment and increased profitability by managing stocks.
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Swiggy
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Software Development
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700 & Above Employee
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Delivery Driver
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Sep 2019 - Sep 2021
Delivered food throughout the district from different restaurants in Kottayam, Kerala, India. Maintained a high level of customer service at all times and ensured customer satisfaction with each delivery. Performed duties in a fast-paced environment for one of the biggest delivery services and drove vehicles during flexible hours on different routes to deliver food in a timely manner. Conducted pre and post-journey vehicle inspections and general preventive maintenance of the vehicle. Delivered food throughout the district from different restaurants in Kottayam, Kerala, India. Maintained a high level of customer service at all times and ensured customer satisfaction with each delivery. Performed duties in a fast-paced environment for one of the biggest delivery services and drove vehicles during flexible hours on different routes to deliver food in a timely manner. Conducted pre and post-journey vehicle inspections and general preventive maintenance of the vehicle.
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Shron fabric care, Kuravilangad
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Kottayam, Kerala, India
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Sales Executive
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Mar 2018 - Sep 2019
Captured new customers from throughout the districts and increased the sales of the service of the company. Greeted customers with positive attitude and served customers in an efficient manner to improve their experience. Built and fostered positive relationships and rapport to reach mutual understanding and produce business. Increased repeat business by promoting a culture of exceptional customer service. Captured new customers from throughout the districts and increased the sales of the service of the company. Greeted customers with positive attitude and served customers in an efficient manner to improve their experience. Built and fostered positive relationships and rapport to reach mutual understanding and produce business. Increased repeat business by promoting a culture of exceptional customer service.
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All Time Love (NGO)
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Kerala, India
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Secretary
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Nov 2016 - Nov 2018
Played a key role as a co-founder and CEO to drive business and managed all the financial sections of organisation. Conducted surveys and interviews to identify the needs of local schools as well as developed and implemented action plans to help underprivileged kids. Acted as an activity director and supported financially struggling students in government schools in Kerala, both academically and non-academically. Played a key role as a co-founder and CEO to drive business and managed all the financial sections of organisation. Conducted surveys and interviews to identify the needs of local schools as well as developed and implemented action plans to help underprivileged kids. Acted as an activity director and supported financially struggling students in government schools in Kerala, both academically and non-academically.
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Education
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2021 - 2022
Sheffield Hallam University
Master's degree, Sports and exercise psychology -
2017 - 2020
Mahatma Gandhi University
Bachelor's degree, Psychology
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