Experience

MannaCare Inc.

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Volunteer and Summar Intern

  • Mar 2022 - Present

  Assisted lifestyle coordinators to design and implement various entertainment and cognitive training programs for aged care residents. Provided verbal translation for Chinese residents who cannot speak English, effectively bridging communication gaps. Fostered positive relationships with aged care residents and staff members. Facilitated the transition from paper-based documents to digital versions for the payroll team. Assisted lifestyle coordinators to design and implement various entertainment and cognitive training programs for aged care residents. Provided verbal translation for Chinese residents who cannot speak English, effectively bridging communication gaps. Fostered positive relationships with aged care residents and staff members. Facilitated the transition from paper-based documents to digital versions for the payroll team.



University of Melbourne

• Australia
• Higher Education
• 700 & Above Employee

• • Oct 2018 - Present

  My research topic is about the benefits, challenges, and ethical issues associated with the use of social robots in the aged care context. I am particularly interested in how robots and emerging technologies can be better and ethically designed and implemented to help older people. Key research interest: digital ethics, technology and ageing, human-computer interaction

• • Jul 2021 - Dec 2022

  Conducted UX design for an innovative app that aims to provide personalized music therapy to people living with dementia.Collaborated well with a cross-functional team of UX designers, software developers, and project managers to meet project goals and ensure timely delivery.Conducted thorough usability tests with potential users of the music app, analyzing interview and observation data to refine the design of the app.Conducted a comprehensive literature review of studies on the intersections of technology design, playful experiences, and wellbeing among older adults. Show less



Agricultural Bank of China Data Center

• Shanghai City, China

• Information Technology Service Delivery Manager

  • Oct 2012 - Jan 2018

  1. Branch IT service delivery management Successfully established IT service policies and operating procedures for 36 branches nationwide. Conducted inner audits of IT service deliverables in branches and wrote comprehensive review reports. Effectively communicated with branches to provide awareness of IT service policies and procedures. Coordinated with stakeholders both inside and outside the data center to ensure branches’ requirements were met. Developed guidelines for emergency change and incident management in peak business periods. 2. Project management Collaborated with partner teams to formulate IT strategies aligned with business and technology transformation. Evaluated project plans, coordinated required resources and monitored the progress of new upgrade projects to ensure the projects can be completed on time. Led technical research projects that aimed at continuous improvement of the data center in the future. Show less



Agricultural Bank of China Data Center

• Shanghai City, China

• Electrical Engineer

  • Jul 2009 - Sep 2012

  1. Electrical projects design and construction Participated in two complicated electric upgrade projects: the low-voltage electric power distribution system reconstruction project and high voltage electric power expansion project. Assessed risks with different teams inside the data centre and developed risk management plans for the projects. Designed detailed construction plans and technical parameters of specified electrical equipment based on a careful analysis of utility requirements. Conducted internal security audits of electrical devices. 2. Electrical equipment maintenance Conducted security inspections of High Voltage, Medium Voltage and Low Voltage electrical equipment. Designed all HV, MV and LV electrical devices maintenance plans and monitored hardware operation performance to ensure the stability of the electricity supply. Developed a technical knowledge library to support continuous learning in the data center. 3. Vendor management Carefully selected vendors for various types of hardware devices within the maintenance budget. Established service delivery requirements with vendors, coordinated vendors to provide emergency incident response services, and assessed vendor compliance to ensure effective service delivery. Managed vendor contracts and maintained positive relationships with vendors to ensure effective communication. Show less