Shuab Akhtar
Director of Product at ELEMENTARYb- Claim this Profile
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Topline Score
Bio
Credentials
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Certified SAFe® 4 Release Train Engineer
Scaled Agile, Inc.Jan, 2020- Sep, 2024 -
Certified SAFe® 4 Agilist
Scaled Agile, Inc.Aug, 2019- Sep, 2024
Experience
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ELEMENTARYb
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United Kingdom
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Financial Services
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1 - 100 Employee
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Director of Product
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Aug 2021 - Present
Responsible for the following areas: Driving Vision Taking the lead on driving the product vision, continuously developing, maintaining, and communicating the vision as milestones are hit to ensure shared understanding of the Eb FP&A tool Shaping Strategy and Product Roadmap Connecting the Product strategy to EB's business objectives and growth strategy by ensuring the Eb tool stands out by targeting the right audience with the best message at the right time… Show more Responsible for the following areas: Driving Vision Taking the lead on driving the product vision, continuously developing, maintaining, and communicating the vision as milestones are hit to ensure shared understanding of the Eb FP&A tool Shaping Strategy and Product Roadmap Connecting the Product strategy to EB's business objectives and growth strategy by ensuring the Eb tool stands out by targeting the right audience with the best message at the right time. Designing Product Building and designing the Eb tool where it is comparative yet distinguishable from its competitors, creating and adopting features that are innovative and valuable to CFO's and Users groups who have been left frustrated with financial planning activities Execution of the Product Delivery Using a value driven approach where the highest value items are delivered first, ensuring the Eb tool moves from project to product. Ensuring quality is not compromised and variability is managed, addressing problems as they arise with a goal of continual improvement both in product and process. Representing Users, Clients and Customers Championing the voice of the customer, leveraging user research and data insights and turning them into actionable plans to deliver the best customer experience throughout the user lifecycle. Staying Current Participating in industry conferences and webinars to continually stay ahead of new developments related to product types, regulatory frameworks, investor preferences and other drivers of demand Show less Responsible for the following areas: Driving Vision Taking the lead on driving the product vision, continuously developing, maintaining, and communicating the vision as milestones are hit to ensure shared understanding of the Eb FP&A tool Shaping Strategy and Product Roadmap Connecting the Product strategy to EB's business objectives and growth strategy by ensuring the Eb tool stands out by targeting the right audience with the best message at the right time… Show more Responsible for the following areas: Driving Vision Taking the lead on driving the product vision, continuously developing, maintaining, and communicating the vision as milestones are hit to ensure shared understanding of the Eb FP&A tool Shaping Strategy and Product Roadmap Connecting the Product strategy to EB's business objectives and growth strategy by ensuring the Eb tool stands out by targeting the right audience with the best message at the right time. Designing Product Building and designing the Eb tool where it is comparative yet distinguishable from its competitors, creating and adopting features that are innovative and valuable to CFO's and Users groups who have been left frustrated with financial planning activities Execution of the Product Delivery Using a value driven approach where the highest value items are delivered first, ensuring the Eb tool moves from project to product. Ensuring quality is not compromised and variability is managed, addressing problems as they arise with a goal of continual improvement both in product and process. Representing Users, Clients and Customers Championing the voice of the customer, leveraging user research and data insights and turning them into actionable plans to deliver the best customer experience throughout the user lifecycle. Staying Current Participating in industry conferences and webinars to continually stay ahead of new developments related to product types, regulatory frameworks, investor preferences and other drivers of demand Show less
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Senior Business Analyst - Mortgage & Corporate Lending
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Oct 2017 - Aug 2021
• Responsible for the analysis of the newly commissioned, greenfield Mortgage Lending Platform for Handelsbanken Regulated Mortgage Contracts, Corporate Lending products and Open Banking. • Introduction of Agile delivery and Agile ways of working within the Programme • Responsible for shaping of value streams in alignment with the Programme plan, individual Sprints and Scrum Teams delivering to the level of quality demanded by Handelsbanken, FCA and Open Banking… Show more • Responsible for the analysis of the newly commissioned, greenfield Mortgage Lending Platform for Handelsbanken Regulated Mortgage Contracts, Corporate Lending products and Open Banking. • Introduction of Agile delivery and Agile ways of working within the Programme • Responsible for shaping of value streams in alignment with the Programme plan, individual Sprints and Scrum Teams delivering to the level of quality demanded by Handelsbanken, FCA and Open Banking standards • Introduction of Workflows, Customer Journeys, Features, Epics and Enabler components for Agile Delivery Teams • Ensuring efficient level of detail within work packages and ensure allocation of resources and skills are aligned to the Programme's value and delivery streams • Proactively monitoring sprint and value stream progress, resolving issues, re-planning and initiating appropriate corrective action • Ensuring effective quality assurance and the overall integrity of the programme - focusing inwardly on the internal consistency of analysis and outwardly on its coherence with infrastructure, planning, interfaces with other programmes and corporate, technical and specialist standards • Managing Epics, Capabilities and Features through key stages of the project, from Ideation, Implementation and release on demand. • Identifying dependencies and mitigation of potential risks throughout the delivery lifecycle • Refining the Agile process for improvement as teams continue to mature • Facilitating workshops to gather requirements, produce functional requirements via user stories Show less • Responsible for the analysis of the newly commissioned, greenfield Mortgage Lending Platform for Handelsbanken Regulated Mortgage Contracts, Corporate Lending products and Open Banking. • Introduction of Agile delivery and Agile ways of working within the Programme • Responsible for shaping of value streams in alignment with the Programme plan, individual Sprints and Scrum Teams delivering to the level of quality demanded by Handelsbanken, FCA and Open Banking… Show more • Responsible for the analysis of the newly commissioned, greenfield Mortgage Lending Platform for Handelsbanken Regulated Mortgage Contracts, Corporate Lending products and Open Banking. • Introduction of Agile delivery and Agile ways of working within the Programme • Responsible for shaping of value streams in alignment with the Programme plan, individual Sprints and Scrum Teams delivering to the level of quality demanded by Handelsbanken, FCA and Open Banking standards • Introduction of Workflows, Customer Journeys, Features, Epics and Enabler components for Agile Delivery Teams • Ensuring efficient level of detail within work packages and ensure allocation of resources and skills are aligned to the Programme's value and delivery streams • Proactively monitoring sprint and value stream progress, resolving issues, re-planning and initiating appropriate corrective action • Ensuring effective quality assurance and the overall integrity of the programme - focusing inwardly on the internal consistency of analysis and outwardly on its coherence with infrastructure, planning, interfaces with other programmes and corporate, technical and specialist standards • Managing Epics, Capabilities and Features through key stages of the project, from Ideation, Implementation and release on demand. • Identifying dependencies and mitigation of potential risks throughout the delivery lifecycle • Refining the Agile process for improvement as teams continue to mature • Facilitating workshops to gather requirements, produce functional requirements via user stories Show less
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Barclays
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India
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Outsourcing/Offshoring
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1 - 100 Employee
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Lead Business Analyst, Account Opening On-Boarding Open Banking
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Jun 2015 - Oct 2017
• Lead Analyst across the Account Opening On-Boarding Portfolio within Barclays Digital • Customer base included new acquisitions and existing customers across secure and non-secure channels via mobile, tablets, on-line and in-branch • Steerco member, responsible for providing Impact Assessments for new demand that affected the Account Opening On-Boarding Programme • Responsible for the Analysis and delivery of Digital KYC (Know Your Customer), AML (Anti-Money Laundering), Fraud and… Show more • Lead Analyst across the Account Opening On-Boarding Portfolio within Barclays Digital • Customer base included new acquisitions and existing customers across secure and non-secure channels via mobile, tablets, on-line and in-branch • Steerco member, responsible for providing Impact Assessments for new demand that affected the Account Opening On-Boarding Programme • Responsible for the Analysis and delivery of Digital KYC (Know Your Customer), AML (Anti-Money Laundering), Fraud and Sanction policies within Digital On-Boarding • Working closely with Product Management and Studio team to shape vision against Business Case, Customer insight or Regulatory requirements for various projects that sat within the Programme Portfolio • Ensured any conflicts, dependencies and gaps were identified and prioritised accordingly • Working closely with Technology stakeholders to validate vision, infrastructure needs and development approach • Working with Performance/MI teams to ensure delivered projects addressed Business Cases, Customer Needs or Regulations • Responsible for hiring and managing a team of BA’s for projects within the Programme • Mentoring and support of Junior/Senior BA’s • Escalation point for BA’s and Products Owners across the Current Accounts Portfolio • Key contributor for project delivery and deployment, working closely with Development, Test, Studio, Service Management, Operational and other Portfolio Leads • Managed Change Requests and Programme Backlog that affected in-life projects and projects that were out of Warranty/BAU • Worked closely with Business/Governance Team in setting up project structure and documentation • Supported the delivery of Projects through the Barclays governance framework, and contributed to various gated artefacts (Viability Assessment, Business Case, Benefits Case, Product Approval Conditions, Status Reporting) • Responsible for RACI Matrix and Stakeholder Map across the Programme
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Lead Business Analyst - Mortgages, Barclays UK RBB
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Jan 2015 - Jun 2015
• Worked within a Scrum Team delivering Self-Service capabilities for Barclays Mortgage Customers • Working closely with the Product Owners, captured the Business needs via User Stories • Transferred User Stories to detailed level requirements for Stakeholders and Technology teams • Collaborated with UX and Copy teams to plan User Journeys • Collaborated with technical experts/partners to inform the development of the solution from technical designs through to system… Show more • Worked within a Scrum Team delivering Self-Service capabilities for Barclays Mortgage Customers • Working closely with the Product Owners, captured the Business needs via User Stories • Transferred User Stories to detailed level requirements for Stakeholders and Technology teams • Collaborated with UX and Copy teams to plan User Journeys • Collaborated with technical experts/partners to inform the development of the solution from technical designs through to system implementation • Managed requirements sign-off, engaging with Control Function teams (Legal, Compliance, Data Privacy, Fraud/AML, Cybercrime, Operational Risk) and project sponsors • Worked with operational (Retail Operations) and front-line (Telephony, Online Banking Helpdesk, Branch) teams to identify, and facilitate, changes to operational processes and organisational responsibilities • Supported the delivery of the solution through the Barclays governance framework, and contributed to various gated artefacts (viability assessment, business case, benefits case, product approval conditions, status reporting) • Provided input into SIT, UAT, Live Proving and facilitated defect discussions / prioritisation
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Towergate Insurance
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Insurance
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700 & Above Employee
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Senior Business Analyst, Towergate Insurance
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May 2014 - Dec 2014
• Requirements elicitation and gathering, creation of User Stories and management of Product Backlog for the creation of a new digital presence (upheaval of current digital channel) • Facilitating Operational Design working towards a TOM via process mapping, data flow modelling and functional specifications • Working with Aggregators such as Compare The Market, Go Compare, Money Supermarket • Reporting to Director of Change • Lead a team of 3 BA’s • Requirements elicitation and gathering, creation of User Stories and management of Product Backlog for the creation of a new digital presence (upheaval of current digital channel) • Facilitating Operational Design working towards a TOM via process mapping, data flow modelling and functional specifications • Working with Aggregators such as Compare The Market, Go Compare, Money Supermarket • Reporting to Director of Change • Lead a team of 3 BA’s
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Senior Business Analyst, Barclays UK RBB
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Aug 2012 - Mar 2014
• Worked within a team of analysts as a Business Analyst using both Agile and Waterfall methodologies, delivering Secure Chat on Barclays Mobile Banking (BMB) • Promoted to lead the team of 6 BA’s for the delivery of Secure Chat onto the Barclays (Retail Online) Portal • Managed end-to-end front / back-end requirements gathering and engineering • Worked with operational (Retail Operations) and front-line (Telephony, Online Banking Helpdesk, Branch) teams to identify, facilitate and… Show more • Worked within a team of analysts as a Business Analyst using both Agile and Waterfall methodologies, delivering Secure Chat on Barclays Mobile Banking (BMB) • Promoted to lead the team of 6 BA’s for the delivery of Secure Chat onto the Barclays (Retail Online) Portal • Managed end-to-end front / back-end requirements gathering and engineering • Worked with operational (Retail Operations) and front-line (Telephony, Online Banking Helpdesk, Branch) teams to identify, facilitate and create a new Target Operating Model covering new operational processes and organisational responsibilities • Managed requirements sign-off, engaging with domain experts such as key enablers (Legal, Compliance, Data Privacy, Fraud/AML, Cybercrime, Operational Risk) and project sponsors (Digital Banking) • Collaborated with technical experts/partners to inform the development of the solution from technical designs through to system implementation • Supported the delivery of the solution through the Barclays governance framework, and contributed to various gated artefacts (viability assessment, business case, benefits case, product approval conditions, status reporting) • Provided input into SIT, UAT, Live Proving and facilitated defect discussions / prioritisation Show less • Worked within a team of analysts as a Business Analyst using both Agile and Waterfall methodologies, delivering Secure Chat on Barclays Mobile Banking (BMB) • Promoted to lead the team of 6 BA’s for the delivery of Secure Chat onto the Barclays (Retail Online) Portal • Managed end-to-end front / back-end requirements gathering and engineering • Worked with operational (Retail Operations) and front-line (Telephony, Online Banking Helpdesk, Branch) teams to identify, facilitate and… Show more • Worked within a team of analysts as a Business Analyst using both Agile and Waterfall methodologies, delivering Secure Chat on Barclays Mobile Banking (BMB) • Promoted to lead the team of 6 BA’s for the delivery of Secure Chat onto the Barclays (Retail Online) Portal • Managed end-to-end front / back-end requirements gathering and engineering • Worked with operational (Retail Operations) and front-line (Telephony, Online Banking Helpdesk, Branch) teams to identify, facilitate and create a new Target Operating Model covering new operational processes and organisational responsibilities • Managed requirements sign-off, engaging with domain experts such as key enablers (Legal, Compliance, Data Privacy, Fraud/AML, Cybercrime, Operational Risk) and project sponsors (Digital Banking) • Collaborated with technical experts/partners to inform the development of the solution from technical designs through to system implementation • Supported the delivery of the solution through the Barclays governance framework, and contributed to various gated artefacts (viability assessment, business case, benefits case, product approval conditions, status reporting) • Provided input into SIT, UAT, Live Proving and facilitated defect discussions / prioritisation Show less
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BT
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Belgium
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Financial Services
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1 - 100 Employee
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Business Analyst, BT
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Sep 2008 - Aug 2012
• Senior Digital Business Analyst • Working within an Agile framework with interchangeable roles as either BA, Product Owner, Scrum Master or Team member depending on project • Supported the implementation and roll out of Web Chat across BT’s Digital portals • Delivered the transition from Tactical Order Journeys to fully automated Order Journeys (Saas portal) • Optimised Page and User Flows for periodic commercial campaigns, leading to increased Customer Experience and engagement -… Show more • Senior Digital Business Analyst • Working within an Agile framework with interchangeable roles as either BA, Product Owner, Scrum Master or Team member depending on project • Supported the implementation and roll out of Web Chat across BT’s Digital portals • Delivered the transition from Tactical Order Journeys to fully automated Order Journeys (Saas portal) • Optimised Page and User Flows for periodic commercial campaigns, leading to increased Customer Experience and engagement - and ultimately higher conversion rates • Responsible for the Digital delivery of new business products and project requirements, representing various stakeholders across the business • Supported the prioritisation of roadmap items against business initiatives, feeding into formal release management • Supported business and benefits case development • Conducted usability and accessibility evaluations • Industry Awards: - BT EU Cookie Directive: Compliance, May 2012 - Winners of Hive International Awards, Architecture: BT Business Site Redesign, 2010 Show less • Senior Digital Business Analyst • Working within an Agile framework with interchangeable roles as either BA, Product Owner, Scrum Master or Team member depending on project • Supported the implementation and roll out of Web Chat across BT’s Digital portals • Delivered the transition from Tactical Order Journeys to fully automated Order Journeys (Saas portal) • Optimised Page and User Flows for periodic commercial campaigns, leading to increased Customer Experience and engagement -… Show more • Senior Digital Business Analyst • Working within an Agile framework with interchangeable roles as either BA, Product Owner, Scrum Master or Team member depending on project • Supported the implementation and roll out of Web Chat across BT’s Digital portals • Delivered the transition from Tactical Order Journeys to fully automated Order Journeys (Saas portal) • Optimised Page and User Flows for periodic commercial campaigns, leading to increased Customer Experience and engagement - and ultimately higher conversion rates • Responsible for the Digital delivery of new business products and project requirements, representing various stakeholders across the business • Supported the prioritisation of roadmap items against business initiatives, feeding into formal release management • Supported business and benefits case development • Conducted usability and accessibility evaluations • Industry Awards: - BT EU Cookie Directive: Compliance, May 2012 - Winners of Hive International Awards, Architecture: BT Business Site Redesign, 2010 Show less
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Education
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1998 - 2002
Brunel University, Uxbridge, London
BSc Computer Science, Computer Science
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