Shrutika Chavan

CRCM Executive at Raksha TPA Private Ltd.
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Experience

  • Raksha TPA Private Ltd.
    • Insurance
    • 200 - 300 Employee
    • CRCM Executive
      • Mar 2021 - Present

      Role:1. Resolving customer queries on Emails.2. Co-ordination and communicating with internal team.3. Regular follow up with internal team for faster resolution.4. Correct and complete resolution to be provided within TAT.5. Handling Escalations.6. Prepare Shift wise Roster.7. Assigning work to the team members.8. Maintaining daily reports.9. Training new folks.

    • Customer Executive
      • May 2018 - Mar 2021

      Roles:1. To attend Inbound Calls. 2. Resolving Customers Queries and Issues. 3. Supporting general enquires.4. Maintaining call records.

Education

  • h.k.institute of management studies and research
    Master of Business Administration - MBA, Marketing
    2019 - 2021
  • Vidya Niketan Degree College of Commerce
    Bachelor of Commerce - BCom, Commerce
    2015 - 2018
  • Ramanand Arya D A V College
    HSC, Commerce
    2013 - 2015
  • Shivneri Vidya Mandir
    S.S.C, 76.40%

Community

You need to have a working account to view this content. Click here to join now