Staff Field Applications Scientist, Europe

• Oct 2021 - Present

Senior Field Applications Scientist, Europe

• Mar 2020 - Oct 2021

Execution Lead for deployment of Guardant Health’s liquid biopsy-based oncology platforms and First-Tier Support for all partner labs in Europe. • Site assessment, equipment installation, IQ, OQ, process verification, validation and troubleshooting for nucleic acid extraction and quantification technologies, custom library preparation and NGS workflows • End-to-end training & lab operationalization for Guardant Health’s automated sample preparation workflows • Pre-Sales Support for… Show more Execution Lead for deployment of Guardant Health’s liquid biopsy-based oncology platforms and First-Tier Support for all partner labs in Europe. • Site assessment, equipment installation, IQ, OQ, process verification, validation and troubleshooting for nucleic acid extraction and quantification technologies, custom library preparation and NGS workflows • End-to-end training & lab operationalization for Guardant Health’s automated sample preparation workflows • Pre-Sales Support for Business Development & Medical Affairs teams • Technical Competitive Analysis for International Team

Clinical Field Applications Scientist

• May 2017 - Mar 2020

• Support and Pre-sales function across the Illumina portfolio of benchtop sequencing platforms, library preparation technologies and analysis applications incl. training, troubleshooting, technical account management of research, government and clinical customers across Western Canada (BC, AB, SK, MB). • Consultant for clinical accounts supporting them through the clinical adoption process from onboarding to Go-Live • Microarray Cytogenetics Specialist for Western… Show more • Support and Pre-sales function across the Illumina portfolio of benchtop sequencing platforms, library preparation technologies and analysis applications incl. training, troubleshooting, technical account management of research, government and clinical customers across Western Canada (BC, AB, SK, MB). • Consultant for clinical accounts supporting them through the clinical adoption process from onboarding to Go-Live • Microarray Cytogenetics Specialist for Western Canada • Awards: 3 AMR Service & Support Distinction awards for Year 2019, Q3-2019, Q4-2018 (nominations by peers in AMR) AMR Service & Support Voice of Customer award for Q2-2019 (nominations by customers in AMR) Show less • Support and Pre-sales function across the Illumina portfolio of benchtop sequencing platforms, library preparation technologies and analysis applications incl. training, troubleshooting, technical account management of research, government and clinical customers across Western Canada (BC, AB, SK, MB). • Consultant for clinical accounts supporting them through the clinical adoption process from onboarding to Go-Live • Microarray Cytogenetics Specialist for Western… Show more • Support and Pre-sales function across the Illumina portfolio of benchtop sequencing platforms, library preparation technologies and analysis applications incl. training, troubleshooting, technical account management of research, government and clinical customers across Western Canada (BC, AB, SK, MB). • Consultant for clinical accounts supporting them through the clinical adoption process from onboarding to Go-Live • Microarray Cytogenetics Specialist for Western Canada • Awards: 3 AMR Service & Support Distinction awards for Year 2019, Q3-2019, Q4-2018 (nominations by peers in AMR) AMR Service & Support Voice of Customer award for Q2-2019 (nominations by customers in AMR) Show less

Senior Product Support Specialist

• Dec 2014 - Jan 2017

Additional to the duties in my previous role, I am Team Supervisor with full responsibility over: • Day-to-day management of EMEA Applications Support team and UK office's laboratory • Departmental goals and budget • Reporting on KPIs • Identifying areas of process improvement within the support organisation • Onboarding of new team members Support of all applications with focus on Genotyping/Microbiome/ High-Throughput Automation: • Management of genotyping &… Show more Additional to the duties in my previous role, I am Team Supervisor with full responsibility over: • Day-to-day management of EMEA Applications Support team and UK office's laboratory • Departmental goals and budget • Reporting on KPIs • Identifying areas of process improvement within the support organisation • Onboarding of new team members Support of all applications with focus on Genotyping/Microbiome/ High-Throughput Automation: • Management of genotyping & microbiome pilot projects for EMEA customers • Technical account management of key genotyping customer in Europe • Beckman Coulter Biomek® FxP for HT Liquid Handling • Affymetrix ‘Genetitan MC’ for genotyping and HT gene expression Show less Additional to the duties in my previous role, I am Team Supervisor with full responsibility over: • Day-to-day management of EMEA Applications Support team and UK office's laboratory • Departmental goals and budget • Reporting on KPIs • Identifying areas of process improvement within the support organisation • Onboarding of new team members Support of all applications with focus on Genotyping/Microbiome/ High-Throughput Automation: • Management of genotyping &… Show more Additional to the duties in my previous role, I am Team Supervisor with full responsibility over: • Day-to-day management of EMEA Applications Support team and UK office's laboratory • Departmental goals and budget • Reporting on KPIs • Identifying areas of process improvement within the support organisation • Onboarding of new team members Support of all applications with focus on Genotyping/Microbiome/ High-Throughput Automation: • Management of genotyping & microbiome pilot projects for EMEA customers • Technical account management of key genotyping customer in Europe • Beckman Coulter Biomek® FxP for HT Liquid Handling • Affymetrix ‘Genetitan MC’ for genotyping and HT gene expression Show less

Application Specialist II

• Sep 2013 - Dec 2014

Service and Support function, assisting customers, colleagues and distributors with the use of Affymetrix systems and related technologies throughout the EMEA region: • Technical support in English, German, French using the CRM platform Salesforce.com, in the area of experimental design, molecular biology assays for quantitative and qualitative genomic analyses, hardware & software systems • Troubleshooting (partly wet-lab) using the Kepner-Tregoe problem-solving strategy. •… Show more Service and Support function, assisting customers, colleagues and distributors with the use of Affymetrix systems and related technologies throughout the EMEA region: • Technical support in English, German, French using the CRM platform Salesforce.com, in the area of experimental design, molecular biology assays for quantitative and qualitative genomic analyses, hardware & software systems • Troubleshooting (partly wet-lab) using the Kepner-Tregoe problem-solving strategy. • Training of colleagues and customers on existing or newly released products, both in theory as well as practically in the lab, in-house and in the field • Pre-sales function, generating leads using the Challenger sales strategy Technologies and assays supported: • Genotyping, Molecular Cytogenetics and Gene Expression microarrays, Data analysis by GUI software packages, Operation and troubleshooting of High Throughput robots Show less Service and Support function, assisting customers, colleagues and distributors with the use of Affymetrix systems and related technologies throughout the EMEA region: • Technical support in English, German, French using the CRM platform Salesforce.com, in the area of experimental design, molecular biology assays for quantitative and qualitative genomic analyses, hardware & software systems • Troubleshooting (partly wet-lab) using the Kepner-Tregoe problem-solving strategy. •… Show more Service and Support function, assisting customers, colleagues and distributors with the use of Affymetrix systems and related technologies throughout the EMEA region: • Technical support in English, German, French using the CRM platform Salesforce.com, in the area of experimental design, molecular biology assays for quantitative and qualitative genomic analyses, hardware & software systems • Troubleshooting (partly wet-lab) using the Kepner-Tregoe problem-solving strategy. • Training of colleagues and customers on existing or newly released products, both in theory as well as practically in the lab, in-house and in the field • Pre-sales function, generating leads using the Challenger sales strategy Technologies and assays supported: • Genotyping, Molecular Cytogenetics and Gene Expression microarrays, Data analysis by GUI software packages, Operation and troubleshooting of High Throughput robots Show less

Postdoctoral Research Associate

• Dec 2012 - Sep 2013

Collaborative EU research project with the aim to develop new targeted therapy using nanotechnology for transport of macro-molecules across biological barriers -funded by the European Union's Seventh Framework Programme (FP7) http://cordis.europa.eu/projects/rcn/103073_en.html Collaborative EU research project with the aim to develop new targeted therapy using nanotechnology for transport of macro-molecules across biological barriers -funded by the European Union's Seventh Framework Programme (FP7) http://cordis.europa.eu/projects/rcn/103073_en.html

Demonstrator & Seminar leader

• Feb 2009 - Jan 2012

Teaching and supervision of undergraduate Biomedical (in particular Pharmacology) students in laboratory practicals & seminars (more than 350 hours experience) Teaching and supervision of undergraduate Biomedical (in particular Pharmacology) students in laboratory practicals & seminars (more than 350 hours experience)

Industrial secondment period

• Aug 2009 - Dec 2009

Designed and carried out several research projects according to GLP standard: -Enzyme profile of human fluid from chronic/acute wound sites & its effect on the extracellular matrix -Effect of altitude on refluxed pepsin levels -Effect of Gaviscon on gastric pepsin levels (double-blind study) Gained knowledge of product development process, from design to commercialization Designed and carried out several research projects according to GLP standard: -Enzyme profile of human fluid from chronic/acute wound sites & its effect on the extracellular matrix -Effect of altitude on refluxed pepsin levels -Effect of Gaviscon on gastric pepsin levels (double-blind study) Gained knowledge of product development process, from design to commercialization