Experience

Swals Global

• Hong Kong
• Wholesale Import and Export
• 1 - 100 Employee

• Marketing Lead

  • Feb 2021 - Present

  India



Biz4loans

• United States
• Financial Services
• 1 - 100 Employee

• Social Media Director

  • Oct 2015 - Dec 2018

  New Delhi Area, India Manage Social Media marketing campaigns.Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, Ads, Twitter profile, and blog). Monitor trends in Social Media tools, applications, channels, design and strategy. Create, curate, and manage all published content (images, video and written). Email Marketing campaigns.



Mphasis

• India
• IT Services and IT Consulting
• 700 & Above Employee

• HR Business Partner

  • Jan 2007 - Jul 2010

  Pune Area, India

• Quality Analyst

  • Jan 2005 - Jan 2007

  Pune •Monitor calls for product knowledge, soft skills and adherence to regulatory guidelines and ensuring that the SLAs are achieved. Participate in the Joint Call Monitoring Sessions with the Client. •Liaise with the process managers and agents to improve the call quality and suggest action plans. •Identify and develop quality improvement training for Trainees before they enter production floor. •Train and mentor new Quality advisors to educate them on the monitoring guidelines and the… Show more •Monitor calls for product knowledge, soft skills and adherence to regulatory guidelines and ensuring that the SLAs are achieved. Participate in the Joint Call Monitoring Sessions with the Client. •Liaise with the process managers and agents to improve the call quality and suggest action plans. •Identify and develop quality improvement training for Trainees before they enter production floor. •Train and mentor new Quality advisors to educate them on the monitoring guidelines and the parameters to be followed while judging the call quality score. •Conduct meetings to ensure that the agents are up to date with the new updates and to discuss trends, reasons for score downs and ideas on how to improve call quality. •Preparation of Quality Analysis Reports.

• Senior Trainer

  • Jun 2002 - Jan 2005

  Pune Area, India • Completed TTT as a certified Process Trainer by CITIBANK, United States. • Conducted several process training batches for new employees. • Conduct soft skills training. • Conduct product updates/refreshers for the floor rolled out by clients. • Conduct Product Knowledge Test for the production floor. • Prepare Monthly Business Review • Responsible for the team’s daily statistics and performance. • Track agents’ daily performance and give one-on-one feedback / developments… Show more • Completed TTT as a certified Process Trainer by CITIBANK, United States. • Conducted several process training batches for new employees. • Conduct soft skills training. • Conduct product updates/refreshers for the floor rolled out by clients. • Conduct Product Knowledge Test for the production floor. • Prepare Monthly Business Review • Responsible for the team’s daily statistics and performance. • Track agents’ daily performance and give one-on-one feedback / developments plans. • SME: Subject Matter Expert-assist the agents with all soft skills, process and product queries.