Senior Data Engineer II

• Jan 2022 - Present

Senior Data Engineer

• Oct 2019 - Present

Customer Success Data Engineer

• Oct 2018 - Oct 2019

Pro Customer Experience Technician

• May 2017 - Aug 2018

• Collected and Analyzed data for ITS owned laptop usage and devised inventory system there by reducing the cost by 35%. • Worked with over 1000 clients from the Northeastern community with technical support for around 10 University applications. • Collected and Analyzed data for ITS owned laptop usage and devised inventory system there by reducing the cost by 35%. • Worked with over 1000 clients from the Northeastern community with technical support for around 10 University applications.

Process Engineer Intern

• Jun 2017 - Dec 2017

● Optimized 30+ Reports and introduced drill down reports. ● Created 10+ reports for oracle datawarehouse and SQL Server using Ignition and Visual Studio. ● Verified, tested and cleaned data for a barcode detection system in ignition. ● Implemented a database system for Inventory management application. ● Identified a wrong entry to database, wrote a procedure to replace the existing value with the correct value. ● Optimized 30+ Reports and introduced drill down reports. ● Created 10+ reports for oracle datawarehouse and SQL Server using Ignition and Visual Studio. ● Verified, tested and cleaned data for a barcode detection system in ignition. ● Implemented a database system for Inventory management application. ● Identified a wrong entry to database, wrote a procedure to replace the existing value with the correct value.

Systems Engineer

• Aug 2012 - Aug 2016

● Standardized the report delivery process and created generic standard reports with the help of customer interaction in requirements gathering, market study in BI tools thereby reducing the reports delivery time from 2 weeks to 5 business days. ● Part of a customer interaction team focused on winning back a key client (one of the world’s largest Publisher); worked closely with the senior management team of client; understood product environment and customized the migration process to our product. ● Provided out of box configuration of reports for our product using the most used components, augmenting in visualization of customer data and providing inferences to the stakeholders, henceforth improving the Customer Satisfaction for our product by 20%. ● Performed analysis to identify the customer KPI’s and configured reports using custom reporting tool (BIRT and in house reporting framework) ● Instrumented and designed a minimal downtime upgrade process of reports for the product, using blue green deployment strategy. This minimized the downtime by 90%, hence benefitting the end users. ● Pioneered usage of SQL and visualizations in flexible, interactive service management platform for client use. ● Mentored a team of 5 members involved in design and configuration of reports using Eclipse Business Intelligence Reporting Tool (BIRT) and PostgreSQL for 30+ customers of our product. ● Led a project for database migration from PostgreSQL to MySQL and creation of a Data warehouse for reporting purposes in TCS Cloud Plus Service Manager ITSM Tool. ● Managed and coordinated project teams and client interactions across multiple deployment for database. Show less

Summer Internship

• Apr 2012 - May 2012

- Prediction for life expetency of biomedical instruments. - Created the report for instruments. - Maintained the report for various departments like Cardiology, Neurology, Dermatology etc. - Prediction for life expetency of biomedical instruments. - Created the report for instruments. - Maintained the report for various departments like Cardiology, Neurology, Dermatology etc.

Industrial Trainee

• May 2011 - Jun 2011

-Carried out data quality analysis and learnt about the quality assurance process which was performed there. -Learnt about the various process such as calibration methods and the functioning of it. -Carried out data quality analysis and learnt about the quality assurance process which was performed there. -Learnt about the various process such as calibration methods and the functioning of it.