Shrujal Patel

Technical Analyst at Evolve Information Services
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Location
Melbourne, Victoria, Australia, AU

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Nancy Vaid

Shrujal is very hard-working, who brings all of the skills in each work assigned to her. She used to wear a smiling face, no matter the condition, and that kept her colleagues warm while working together in teams. I strongly recommend her for her expertise, knowledge, and professional attributes.

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Credentials

  • SQL: Data Reporting and Analysis
    LinkedIn Learning 2
    Apr, 2022
    - Sep, 2024
  • Tableau Essential Training
    LinkedIn Learning 2
    Apr, 2022
    - Sep, 2024
  • Google Analytics Certification - Become Analytics Certified!
    Udemy
    Dec, 2021
    - Sep, 2024
  • Introduction To Data Analytics Using Microsoft Power BI
    Alison
    Aug, 2021
    - Sep, 2024
  • Graduate Certificate in Project Management
    CQUniversity
    May, 2020
    - Sep, 2024
  • Unpacking the Internet of Things (IoT)
    100% Free Udemy Courses
    Feb, 2017
    - Sep, 2024
  • Certificate of Completion: Java Course
    SoloLearn
    Nov, 2016
    - Sep, 2024
  • Advanced Google Analytics
    Google Digital Academy (Skillshop)
    Dec, 2021
    - Sep, 2024
  • Google Analytics 360
    Google Digital Academy (Skillshop)
    Dec, 2021
    - Sep, 2024
  • Google Analytics for Power Users
    Google analytics
    Dec, 2021
    - Sep, 2024

Experience

    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Analyst
      • Aug 2022 - Present

      • Providing technical support to clients and resolving technical issues • Preparing SQL queries, stored procedures and views to fetch various data from the database • Scheduling and maintaining various jobs on the servers • Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems • Identifying, Analysing and troubleshooting technical problems and resolving them in a timely manner • Identifying areas for improvement in the product or service • Documenting technical specifications • Training document preparation for new employees, related to the system and services • Meeting with client and documenting the requirements

    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business Analyst Intern
      • Jan 2022 - Apr 2022

      • Reporting on tasks and project activities, highlighting risk and issues appropriately • Supporting the analysis and development of business and technical processes and workflows for the replacement • of the current, and implementation of new systems for the customer • Contribute to the selection of the business analysis methods, tools, and techniques • Used both qualitative and quantitative analysis techniques frequently. • Prepared business overview reports for clients. • Reporting on tasks and project activities, highlighting risk and issues appropriately • Supporting the analysis and development of business and technical processes and workflows for the replacement • of the current, and implementation of new systems for the customer • Contribute to the selection of the business analysis methods, tools, and techniques • Used both qualitative and quantitative analysis techniques frequently. • Prepared business overview reports for clients.

    • Australia
    • Truck Transportation
    • 700 & Above Employee
    • Warehouse Assistant
      • Sep 2020 - Jan 2022

      • Managing inventory of more then 50,000 products to sustain smooth operation of warehouse, coordinate shipments throughout Australia • Report inventory balances and cycle counts in both ERP and WMS systems. Working with team members to perform inventory works to regulate smooth operation • Reduced operating budget by 15% and increased speed of picking orders by 40% by implementing new policies and procedures. Trained few new workers during busy summer season. • Managing inventory of more then 50,000 products to sustain smooth operation of warehouse, coordinate shipments throughout Australia • Report inventory balances and cycle counts in both ERP and WMS systems. Working with team members to perform inventory works to regulate smooth operation • Reduced operating budget by 15% and increased speed of picking orders by 40% by implementing new policies and procedures. Trained few new workers during busy summer season.

    • India
    • IT Services and IT Consulting
    • Information Technology Support Analyst
      • Mar 2020 - Sep 2020

      • Assists customers effectively • Contact to clients over a variety of channels – phone, SMS, email, and chat • Resolve issues on a daily basis • Ensure issues are logged, prioritized, and escalated appropriately • Undertake basic training to customers over the phone • Assists customers effectively • Contact to clients over a variety of channels – phone, SMS, email, and chat • Resolve issues on a daily basis • Ensure issues are logged, prioritized, and escalated appropriately • Undertake basic training to customers over the phone

    • United Kingdom
    • Retail Office Equipment
    • Sales Development Representative
      • Dec 2018 - Jan 2020

      Working under VEU Program for the free upgrades: • Responsible of lead generation and moving leads through the sales pipeline • Contacting potential prospects through cold calls and emails • Achieve the sales revenue target in the assigned territory • Presenting the company to potential prospects Working under VEU Program for the free upgrades: • Responsible of lead generation and moving leads through the sales pipeline • Contacting potential prospects through cold calls and emails • Achieve the sales revenue target in the assigned territory • Presenting the company to potential prospects

    • Software Engineer
      • Jul 2017 - Jul 2018

      • Designed, developed and implemented software applications for websites based on analyzed requirements and understanding of industry technical standards • Experience with full-stack application development using Microsoft Visual Studio 2010, .Net framework 3.5, AJAX, JavaScript, jQuery, HTML5 MS SQL server 2012/2014 used for database design • Full understanding of SDLC • Tested programs and databases to identify issues and make necessary modifications • Designed, developed and implemented software applications for websites based on analyzed requirements and understanding of industry technical standards • Experience with full-stack application development using Microsoft Visual Studio 2010, .Net framework 3.5, AJAX, JavaScript, jQuery, HTML5 MS SQL server 2012/2014 used for database design • Full understanding of SDLC • Tested programs and databases to identify issues and make necessary modifications

Education

  • CQUniversity
    Master's degree, Information Technology
    2018 - 2020
  • ECA Professional Year Program
    Professional Year, Information Technology
    2020 - 2021
  • CQUniversity
    Graduate certificate, Project Management
    2018 - 2020
  • CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY
    Bachelor's degree, Information Technology
    2014 - 2017
  • Institute of Diploma studies, Nirma University
    Information Technology
    2011 - 2014

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