Experience

ClassMonitor
• India
• Education Administration Programs
• 1 - 100 Employee
• Customer Relationship Management Manager

  • May 2023 - Present


BYJU'S

• India
• E-Learning Providers
• 700 & Above Employee

• Business Development Associate

  • Jun 2022 - Nov 2022

  1. Used LeadSquared, which provides tools for lead capture, lead scoring, email marketing, and CRM, among others, to help streamline the sales process. 2. Involved in lead generation activities such as cold-calling, emailing, and networking. 3. Gained experience in customer acquisition, sales, and marketing, while also developing skills in communication, negotiation, and time management. 4. Used Ameyo which provides features such as IVR (Interactive Voice Response) and Automatic Call Distribution (ACD), to efficiently manage inbound and outbound dialing. Show less



Planetspark

• India
• E-Learning Providers
• 700 & Above Employee

• Public Speaking Expert and Counsellor

  • Sep 2019 - May 2022

  1. Did Consultative selling by understanding the customer's needs, offering solutions, and building long-term relationships. 2. Used CBT (cognitive-behavioral therapy) model which involves identifying negative thought patterns and replacing them with positive ones. 3. Performed on both models i.e., Outbound selling and Inbound selling. 4. Used LMS, for course creation and delivery, assessment and feedback, communication and collaboration with learners. 5. Effective customer handling by providing exceptional service and support to customers throughout their journey with a company. 6. Used some psychological methods like Person-centered method which involves creating a non-judgmental and empathetic environment where clients can explore their emotions and Psychodynamic method which involves exploring unconscious thoughts and behaviors. 7. Organize webinars or live workshops featuring personality development. 8. Promoted from Personality development Expert to the Master Teacher Trainer Expert, wherein, I trained PD Experts and Counsellors. Show less



CHOITHRAM HOSPITAL AND RESEARCH CENTRE

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Intern

  • Apr 2018 - Oct 2018

  1. Audited overall hospital operations, ensuring efficient and effective delivery of healthcare services. 2. Developed and implemented strategic plans and initiatives to achieve organizational goals. 3. Coordinated with department heads and staff to ensure compliance with regulatory guidelines and accreditation standards. 4. Customer handling by Implementing a patient communication protocol that ensured prompt responses to patient inquiries and reduced average response time. 1. Audited overall hospital operations, ensuring efficient and effective delivery of healthcare services. 2. Developed and implemented strategic plans and initiatives to achieve organizational goals. 3. Coordinated with department heads and staff to ensure compliance with regulatory guidelines and accreditation standards. 4. Customer handling by Implementing a patient communication protocol that ensured prompt responses to patient inquiries and reduced average response time.