Shrimad Patel

Desktop and Network Support at CCS Global Tech
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Contact Information
us****@****om
(386) 825-5501
Location
Cerritos, California, United States, US

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Credentials

  • Operating Systems and You: Becoming a Power User
    Coursera
    Apr, 2022
    - Nov, 2024
  • Google IT Support
    Coursera
    Apr, 2022
    - Nov, 2024
  • IT Security: Defense against the digital dark arts
    Coursera
    Apr, 2022
    - Nov, 2024
  • System Administration and IT Infrastructure Services
    Coursera
    Apr, 2022
    - Nov, 2024
  • Technical Support Fundamentals
    Coursera
    Apr, 2022
    - Nov, 2024
  • The Bits and Bytes of Computer Networking
    Coursera
    Apr, 2022
    - Nov, 2024
  • CCNA 200-301 (In Progress)
    Cisco

Experience

  • CCS Global Tech
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Desktop and Network Support
      • Jun 2022 - Present

      • Maintained and upgrade all computers, built new computer systems and managed and monitored inventories • Active Directory of Microsoft account, Adding and deleting users as Microsoft System Admin. • Office 365 Troubleshooting. • Using Kaseya Portal as Admin create and modify users to allow remote access for users. • Installed and configured user workstations, communicated with clients via phone or email and diagnosed and resolved any hardware/software issues. • Maintained network servers, network switches, IP phones. • Created new computer accounts, and executed other duties as assigned by manager. Show less

  • Amazon Books
    • Cerritos, California, United States
    • Retail Sales Associate
      • Jan 2022 - May 2022

  • Vidyamangal Residential School
    • India
    • Education Administration Programs
    • 1 - 100 Employee
    • Educator and Desktop Support
      • May 2017 - Apr 2021

      • Supported Computer and Science lab setup with purchase and upgrade lab equipment and new lab setup. • Provided Technical support and Troubleshooting to Computer lab setup with Windows OS installation on devices and Networking of system devices. • Conducted Educational product training for Teachers and Students. • Supported Computer and Science lab setup with purchase and upgrade lab equipment and new lab setup. • Provided Technical support and Troubleshooting to Computer lab setup with Windows OS installation on devices and Networking of system devices. • Conducted Educational product training for Teachers and Students.

  • IIHT Ltd
    • India
    • Professional Training and Coaching
    • 700 & Above Employee
    • IT Support
      • Apr 2019 - Nov 2019

      • Designed, installed, configured, and troubleshot network systems, with good understanding of TCP/IP protocols and network routing/subnetting. • Performed hands-on configuration, troubleshooting and maintenance of switches, routers, servers, and workstation. • Designed, installed, configured, and troubleshot network systems, with good understanding of TCP/IP protocols and network routing/subnetting. • Performed hands-on configuration, troubleshooting and maintenance of switches, routers, servers, and workstation.

Education

  • Gujarat Technological University, Ahmedbabd
    Master's degree, Electronics and Communication Engineering
    2014 - 2016
  • Gujarat Technological University, Ahmedbabd
    Bachelor's degree, Electronics and Communication Engineering
    2010 - 2016

Community

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