Experience

FanThreeSixty

• United States
• Information Technology & Services
• 1 - 100 Employee

• Client Engagement Consultant

  • Sep 2021 - Present

  Consult with clients during implementations to deliver client-specific venue configuration, testing, and training. Establish and maintain strong client relationships.Assist clients in attaining solution results and achieving business objectives.Assist with the creation of a training approach and collateral.Document and facilitate client engagement planning and onboarding processes.Identify and create efficiencies with project plans, timelines, documentation and delivery methodology, standardizing approach. Work with the client to understand their needs and manage deliverable expectations.Ensure effective, timely and accurate client communications, both oral and written.Support and manage to key client performance indicators.Support Client Success team in providing organizational stakeholders and groups with feedback on engagement, milestones, client strategies, solution enhancements and other key initiatives.Provide client account support and work with clients to resolve questions and issues.Support FanThreeSixty’s overall sales and revenue retention strategy.Assist Client Success leads with best practices to the client to improve solutions, operations and initiatives.Manage multiple clients accordingly.Represent FanThreeSixty in a professional manner at all times.Perform other related tasks as assigned..Navigating across products, to resolve issues, propose mitigation strategies, and escalate when appropriate, while also leveraging internal and external resources to deliver problem identification and resolution.



Cerner Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Delivery Consultant

  • Jun 2017 - Sep 2021

  Sr. Delivery Consultant for Truman Medical Centers• Train new and incoming providers on utilizing PowerChart, optimization of the EMR, target inefficiencies in both a classroom and 1:1 setting• Leverage internal and external resources to deliver problem identification and resolution• Assist with deployment of new technologies and work flows at Truman Medical Center• Build and maintain relationships with current and new providers, ensuring successful adoption and satisfaction with EMR• Manage online learning database and contribute new content to our Knowledge Base database regularly.• Create educational materials such as Provider pocket guides, step by step job aids, and web- based trainings• Consult with clients on current workflows and configuration, upgrade implications, system changes and enhancements and ongoing system maintenance• Providers that used my team’s services contributed to $1.3 million in meaningful use reimbursement• Providers we coached, documentation time in chart fell 38% and time in chart per patient fell 33%• Assist with deployment of new hardware

• Support Analyst

  • Feb 2015 - Sep 2021

• Sr. Support Analyst

  • 2015 - Sep 2021



J.Crew

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Support/Key Holder

  • Oct 2006 - Feb 2015



El Centro, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Teacher

  • Nov 2010 - Apr 2014



BAMA

• Intern/Assistant

  • 2010 - 2010