Experience

39Solutions

• India
• Business Consulting and Services
• 1 - 100 Employee

• Training Manager

  • Feb 2020 - Present

  Communicating with clients to understand and document the business objectivesFormulating analysis plans and acquiring client sign-offExecuting Training Needs Analysis and executing training programs based on the TNADesigning or assisting in the development of questionnaires and moderator guides to ensure the necessary data is capturedConducting in-depth data analysis using traditional and advanced methodsAuthoring reports containing actionable recommendationsMaking presentations—answering questions and instilling confidence



Home Credit India

• India
• Financial Services
• 700 & Above Employee

• Trainer

  • Dec 2016 - Feb 2020

  Conducting New hire training sessions. Conducting soft skills sessions. Conducting sessions on selling skills. Mapping needs with product benefits. Making PowerPoint presentations for training modules.Preparing various scripts for voice processes in English, Hindi and regional language(if required) Preparing Lessons which can be used on online learning application (E-Learning) Conducting refreshers basis Areas of Improvement highlighted from quality and Ops teams Maintaining various reports for New hire batches and refreshers



39 Solutions

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Training Manager

  • May 2014 - Nov 2016

  Communicating with clients to understand and document the business objectivesFormulating analysis plans and acquiring client sign-offExecuting Training Needs Analysis and executing training programs based on the TNADesigning or assisting in the development of questionnaires and moderator guides to ensure the necessary data is capturedConducting in-depth data analysis using traditional and advanced methodsAuthoring reports containing actionable recommendationsMaking presentations—answering questions and instilling confidence



Jewelryland Atlanta

• Research Analyst

  • Jan 2014 - May 2014

  Ensuring availability of bestsellers on a daily basis through the system and ensuring the vendors receive information on special orders made by clients on a daily basis.Ensure the TAT given by vendors is given to the clients and follow up regarding the same with vendors regularlyPreparing order sheet for the day and ensuring the delivery is done on time and goods leave the warehouse on schedule or as informed to clients.Resolving queries of sales representatives with regards to inventoryKeeping a tab of new items in the warehouse and uploading accurate information pertaining to the same on the systems.Ensuring mailers are prepared and mailed/e-mailed across to the customer.Maintaining data accuracy at all times to ensure smooth transition of sales team.



Primefocus Pvt Ltd

• Production Analyst

  • Nov 2009 - Jan 2014

  Preparing preliminary schedule at the onset of the project.Preparing Daily, Weekly, Fortnightly and Monthly Production reports thereby calculating the target forecasted and actuals met by the team.Work with team to achieve sales performance targets.Oversee projects to completion. Preparing preliminary schedule at the onset of the project.Preparing Daily, Weekly, Fortnightly and Monthly Production reports thereby calculating the target forecasted and actuals met by the team.Work with team to achieve sales performance targets.Oversee projects to completion.



Tele Access e-Services Private Limited

• India
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Trainer

  • Apr 2008 - Sep 2009

  Identifying training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments.Designing and developing training and development programmes based on both the organisation's and the individual's needs. Developing effective induction programmes and producing training materials for in-house courses. Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers .Evaluating training and development programmes. Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment.



Zenta

• Sweden
• Software Development
• 1 - 100 Employee

• Sr. Customer Relations Advisor

  • Apr 2007 - Apr 2008

  Record information about financial status of customers and status of collection efforts.Advise customers of necessary actions and strategies for debt repayment.Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.



Intelenet Global Services Pvt Ltd

• Customer Service Associate

  • Mar 2006 - Mar 2007

  Providing consumers with credit reports and also investigating their credit report information if they find any inaccuracies on the same and up sales of credit monitoring services.Meeting and exceeding Service Level Agreements on following parameters: Avg. Handling Time, Quality, Accuracy and Data Productivity Providing consumers with credit reports and also investigating their credit report information if they find any inaccuracies on the same and up sales of credit monitoring services.Meeting and exceeding Service Level Agreements on following parameters: Avg. Handling Time, Quality, Accuracy and Data Productivity



GTL PVT LTD

• Telecommunications
• 1 - 100 Employee

• Client Response Executive

  • Dec 2004 - Mar 2006

  Meeting and exceeding sales targets with no compliance issues and meeting quality SLA’s.Was into sales of Membership cards -Providian Health Advantage, Destination Unlimited, Welcome BuySmart, Credit Protection and BuySmart. Was a Process Champion for 5 Membership Programs for Providian Bank(US)Did carry out a program to increase contact conversion and sales per hour to motivate team mates and co-workers for maximum sales. (SELL YOURSELF). Meeting and exceeding sales targets with no compliance issues and meeting quality SLA’s.Was into sales of Membership cards -Providian Health Advantage, Destination Unlimited, Welcome BuySmart, Credit Protection and BuySmart. Was a Process Champion for 5 Membership Programs for Providian Bank(US)Did carry out a program to increase contact conversion and sales per hour to motivate team mates and co-workers for maximum sales. (SELL YOURSELF).