Experience

SponsorCloud

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Success (SAAS B2B, US based clients)

  • Jan 2023 - Present

  Previously known as Syndicationpro.com, USA. Partner company Firstprinciples.io , India. Previously known as Syndicationpro.com, USA. Partner company Firstprinciples.io , India.



McGraw Hill

• United States
• Education Administration Programs
• 700 & Above Employee

• Account Manager (SAAS B2B)

  • May 2022 - Feb 2023

  •Responsible for solution selling of SaaS based e-learning products in education sector. •Promoting digital transformation of existing customers of education sector . •Responsible for complete sales process- Identify, qualify, sell, close and engage for retention, cross sell and upsell. •Closely engaging with the product development team to provide insights about product reviews from customers. •Conducting webinars at top B schools for promotional activity and finding sales… Show more •Responsible for solution selling of SaaS based e-learning products in education sector. •Promoting digital transformation of existing customers of education sector . •Responsible for complete sales process- Identify, qualify, sell, close and engage for retention, cross sell and upsell. •Closely engaging with the product development team to provide insights about product reviews from customers. •Conducting webinars at top B schools for promotional activity and finding sales opportunities. Show less •Responsible for solution selling of SaaS based e-learning products in education sector. •Promoting digital transformation of existing customers of education sector . •Responsible for complete sales process- Identify, qualify, sell, close and engage for retention, cross sell and upsell. •Closely engaging with the product development team to provide insights about product reviews from customers. •Conducting webinars at top B schools for promotional activity and finding sales… Show more •Responsible for solution selling of SaaS based e-learning products in education sector. •Promoting digital transformation of existing customers of education sector . •Responsible for complete sales process- Identify, qualify, sell, close and engage for retention, cross sell and upsell. •Closely engaging with the product development team to provide insights about product reviews from customers. •Conducting webinars at top B schools for promotional activity and finding sales opportunities. Show less



Tranistics Data Technologies Pvt. Ltd.

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• Team Lead - Customer Success

  • Jul 2018 - May 2022

  •Assisted in resolving post-sales customer inquiries relating to products and Cloud services. •Have worked with top enterprise customer contacts in EMEA, APAC and US like Honeywell, Applied Materials, Philips Heathtech, Sensata and Advanced Energy. Was responsible for managing these customer accounts and ensure to fetch renewals and upsell opportunities. •Experienced on Salesforce. Facilitated contract renewal process with existing clients utilizing Salesforce CRM. •Improved customer… Show more •Assisted in resolving post-sales customer inquiries relating to products and Cloud services. •Have worked with top enterprise customer contacts in EMEA, APAC and US like Honeywell, Applied Materials, Philips Heathtech, Sensata and Advanced Energy. Was responsible for managing these customer accounts and ensure to fetch renewals and upsell opportunities. •Experienced on Salesforce. Facilitated contract renewal process with existing clients utilizing Salesforce CRM. •Improved customer adoption and maturity levels of Essential Cloud customers, driving references, maintenance retention, and additional investment. •Earned a reputation for exceeding customer service standards and goals and for developing empathetic client relationships. •Developed and oversaw Customer Service policies and procedures to improve customer satisfaction. •Provided exemplary customer service and successful problem resolution. •Developed methods of account management that allow for continuous improvement in customer satisfaction. •Collaborated with other Sales Account Management and executives to identify areas of solution expansion and adoption opportunities. •Ensured positive customer experience by proactively managing and growing customer relationships. •Obtained proficiency in SaaS cloud-base software platform specific to freight audit and pay industry. •Assisted Project Management teams with successful implementation for designated clients. •Team Lead responsible for training and working with new CSM's. •Key contributor in managing technical support and developing communications throughout testing phases of new client implementations and critical issue management. •Hosted customer quarterly business reviews to track customer performance to customer defined success goals. •Aligned with key stakeholders including IT, Marketing and Business to establish a stronger CRM program.

• Implementation Project Support

  • Jun 2017 - Jun 2018

  •Worked with clients to identify key business requirements, priorities, and product timelines •Ensured the completeness and accuracy of documentation required for customer to “go live” •Proactively coordinated and managed tasks and milestones to achieve implementation targeted time frames and ensure goals were achieved