Experience

Maico Ventilation Pvt. Ltd. - India

• India
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• Sales Operations

  • Feb 2023 - Present



Robu.in

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• • Apr 2022 - Feb 2023

  1. Resolving all types of shipment delivery-related issues by coordinating with delivery partners such as Bluedart / Delhivery / Shiprocket. 2. Schedule & Arrangement of Reverse Pickups from the customers and suppliers. 3. Resolving POD concerns Of Shipments. 4. Handling Returns & Replacement Issues of all B2B & B2C customers. 5. Handling all processes of reverse logistics. 6. Damage & Lost claim management with delivery partners. 7. Keeping track & records of all shipments. ( Inbound & outbound shipments ) 8. Product verification & restocking them.9. Resolving listing issues. 10. Resolving Internal Investigation Issues11. Warehouse stock inspection Show less

• • Feb 2021 - Jan 2023

  1. Successfully managed back-end tasks for the sales team to meet and achieve sales goals. 2. Preparing Quotations & B2B orders shipping across India. Resolving B2B customer issues on ticketing by coordinating with concerned departments. 3. Handling Return / Replacement / Refund issues & processing RMA’s4. Resolving delivery issues by coordinating with Logistics Partners such as FedEx & Bluedart5. Maintaining all data and work progress on ERP & Implementation the new process in the current work process to make it easier. 6. Handling technical issues of B2B customers on ticketing and resolving them by coordinating with the technical department. 7. Checking and giving approvals for replacement and refund of products as per policies to the back-end team.8. Resolving shipping issues with coordination with the warehouse. Show less