Shreyas Somayaji

Manager, Customer Success at Mojro
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Contact Information
us****@****om
(386) 825-5501
Location
Bengaluru, Karnataka, India, IN

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Credentials

  • Business Analytics with Excel
    Skill Up
    Jun, 2022
    - Nov, 2024
  • Six Sigma Green Belt (CSSGB)
    Henry Harvin India Education LLP
    May, 2022
    - Nov, 2024

Experience

  • Mojro
    • India
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Manager, Customer Success
      • Jan 2023 - Present

      - Real-time efficient planning in achieving first-mile to last-mile optimization and automation. - Onboarded customers and trained them on how to access and use Mojro Software and services. - Trained on-ground pickup and delivery executives on app usage and benefits. - Elevated the customer experience with data-driven decisions. - Review customer complaints and concerns and seek to improve the customer experience. - Helped Customers in Optimizing their resources and costs. - Real-time efficient planning in achieving first-mile to last-mile optimization and automation. - Onboarded customers and trained them on how to access and use Mojro Software and services. - Trained on-ground pickup and delivery executives on app usage and benefits. - Elevated the customer experience with data-driven decisions. - Review customer complaints and concerns and seek to improve the customer experience. - Helped Customers in Optimizing their resources and costs.

  • Landmark Group
    • United Arab Emirates
    • Retail
    • 700 & Above Employee
    • Senior Executive
      • Dec 2019 - Sep 2022

      1. Managed and lead team of 30 employees responsible in overseeing day-to-day Logistics, Customer Service, Store and Warehouse Operations. 2. To improve performance, I supervised and trained employees in the First Mile, Mid Mile, Last Mile, and Return Operations. 3. Coordinated with the customer service team in resolving customer complaints ( on call and social media). 4. Introduced and implemented new strategies to increase pickup % and decrease customer complaints % like onboarding new third parties. 5. Trained Logistics team in maintaining pickup schedules between different delivery partners and warehouses and stores. 6. Data analysis and forecasting to improve and achieve greater performance than previous years. 7. Managed the daily, weekly and monthly reports and keeping it up to date to the higher management. 8. Maintained a close vendor relationship by having weekly or daily meetings to get the results accordingly. 9. Reverse pickup % increased from 91% to 95%. 10. Reverse pickup attempt % increased from 94% to 97%. 11. Achieved picked up to delivery performance at 97%. 12. WH dispatch performance within 24 hrs increased from 92% to 97%. Show less

  • Aditya Birla Fashion and Retail Ltd.
    • India
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Ecommerce Operations Executive
      • Jul 2017 - Dec 2019

      1. Lead and trained a team of 40 employees responsible in overseeing day-to-day Logistics, Customer Service, Store and Warehouse Operations. 2. Maintaining dispatch timelines in regular or peak seasons. 3. Analyzing the root causes and fixing issues for betterment of processes. 4. Regular co-ordination with the warehouse/dispatch teams for dispatching shipments on timely fashion. 5. Weekly and daily reviews with customer service team, warehouse managers & store managers in their respective responsibilities. 6. Onboarding third party logistics for better service to customers as well as to achieve the performance targets. 7. Data analysis and forecasting to improve and achieve greater performance than previous years. Show less

  • Blinkit
    • India
    • Technology, Information and Internet
    • 700 & Above Employee
    • Operations Manager
      • Jul 2015 - Jul 2017

      1. Recruited and trained a team of 50 employees, including 5 station managers and 45 delivery executives, in their respective roles and responsibilities. 2. Reviewed and tracked all delivery executives delivery performance along with station managers. 3. Was responsible in handling and managing entire operations of Bengaluru. 4. Business Expansion : Mysuru. Established full scale operations in Mysuru. 5. Spearheaded marketing, sales, and operations for Grofers in Mysuru from scratch. 6. Responsible for hiring and training station managers and delivery executives in Mysuru. 7. Develop daily, weekly and monthly goals for each employee to achieve targets. 8. Trained and coached station managers to effectively use 4 wheelers in reducing stress for 2 wheelers as well as in acheiving the targets and also in reducing the attrition rate. Show less

Education

  • ISBR Business School
    MBA, RETAIL & SUPPLY CHAIN MANAGEMENT
    2013 - 2015
  • T JOHN GROUP OF INSTITUTIONS
    B.E., Information Science
    2009 - 2013
  • DEPARTMENT OF PRE-UNIVERSITY EDUCATION
    S.S.L.C, Electronics
    2007 - 2009
  • JANAK VIDYALAYA
    SSLC, SSLC
    2005 - 2007

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